The Clinical Program Manager is responsible for assisting in the overall leadership, coordination, administration, quality assurance, and daily operations of
the agency's community-based behavioral health programs, including but not limited to Child and Youth Well-Being (CYWB), Full Service Partnership (FSP), Therapeutic Behavioral Services (TBS), High Fidelity Wraparound, Outpatient Clinic Care Services, and related community mental health programs.

Essential Duties and Responsibilities:

1. LEADERSHIP: Assists the Director in overseeing the daily operations and clinical management of
assigned community-based behavioral health programs and clinic services. Provides leadership and
operational support to Clinical Supervisors and staff to ensure effective service delivery and compliance
with agency and regulatory standards. Promotes a positive, collaborative, and accountability-driven work
environment that supports staff development, teamwork and high-quality client care. Supports
implementation of agency strategic initiatives, operational improvements, and program development
activities.
2. SUPERVISION AND ACCOUNTABILITY: Provides direct administrative and clinical supervision to
Clinical Supervisors and designated staff across assigned programs. Supports Clinical Supervisors in
managing staff performance, productivity, documentation quality, service quality, service delivery
expectations, and client care coordination. Monitors program operations to ensure documentation, reports,
case records, treatment plans, outcome measures, and required program deliverables are completed
accurately and with established timelines. Assists in overseeing referrals, admissions, transitions, caseload
assignments, access to care, and discharge planning processes to support timely and seamless service
delivery. Acts as the operational lead in the absence of the Director as assigned.
3. COLLABORATION: Ensures coordination and collaboration among assigned programs and internal
departments to promote integrated, client-centered care. Ensures assigned programs coordinate internal
care management resources to support integrated, whole-person care. Collaborates with DMH, DCFS,
probation, schools, healthcare providers, community partners, and other stakeholders to support positive
client outcomes and effective service delivery. Participates in community meetings, stakeholder meetings,
and agency initiatives as assigned.

4. COMPLIANCE: Supports compliance with all agency policies and procedures, LACDMH requirements,
Medi-Cal standards, Specialty Mental Health Services regulations, and applicable federal, state, county,
and licensing requirements. Monitors compliance with documentation standards, medical necessity criteria,
timeliness standards, and quality management expectations. Assists with preparation for audits, chart
reviews, site visits, and corrective action plans. Ensures staff maintain required licensure, certifications,
training, and compliance requirements.
5. COMMUNICATION: Facilitates effective communication and problem-solving among Clinical
Supervisors, staff, Program Managers, Directors, and executive leadership to ensure consistency in
operations, procedures, and service delivery expectations. Maintains professional communication with
referral sources, regulatory agencies, community providers, and internal stakeholders.
6. MEETINGS AND REPRESENTATION: Participates in multidisciplinary meetings, supervision meetings,
provider meetings, Quality Improvement activities, and agency committees as assigned. Facilitates and/or
attends staff meetings, trainings, case conferences, peer reviews, and operational meetings to support staff
development, accountability, and program effectiveness. Represents the agency professionally in meetings
with community partners and county stakeholders as delegated by the Director.
7. QUALITY ASSURANCE AND QUALITY IMPROVEMENT: Collaborates with Quality Assurance and
Quality Improvement staff to support ongoing quality improvement initiatives, corrective actions, and
operational enhancements. Assists in monitoring program performance indicators, service outcomes, client
satisfaction, and utilization trends to identify opportunities for improvement. Supports implementation of
culturally responsive, trauma-informed, recovery-oriented, and client-centered services.
8. FISCAL RESPONSIBILITY: Supports the Director in monitoring productivity, staffing patterns, fiscal
performance, billing requirements, and program sustainability goals. Assists in ensuring programs operate
efficiently while maintaining high standards of quality care and compliance.
9. ORIENTATION, TRAINING, AND STAFF DEVELOPMENT: Participates in the recruitment, interviewing,
hiring, onboarding, orientation and training of Clinical Supervisors and program staff. Supports ongoing
staff development, coaching, leadership growth, and competency-based training initiatives. Ensures staff
receive appropriate supervision, consultation, and support necessary to perform their duties effectively.
10. EVALUATIONS AND DISCIPLINARY ACTIONS: Assists in conducting employee evaluations,
providing performance feedback, and supporting corrective action processes in collaboration with the
Director and Human Resources. Promotes accountability while maintaining fairness, professionalism, and
respect in all personnel matters.
11. ETHICS: Performs all duties within appropriate professional scope, boundaries, ethical standards, and
regulatory requirements.
12. EMPLOYEE RELATIONS: Demonstrates respect for the intrinsic value, diversity, and cultural
background of employees and clients. Supports a professional, inclusive, and supportive work environment
that encourages teamwork, growth, and employee engagement.
13. CRISIS RESPONSE AND COVERAGE: Provides operational and clinical support during urgent
situations and behavioral health crises as needed. Assists with ensuring adequate crisis coverage and
continuity of operations across assigned programs and clinic sites. Participates in program specific crisis
coverage and after-hours responsibilities as assigned. Maintains active LPS Designation required by
assigned programs. Clinical Program Manager oversees the daily operations of all assigned clinical
program teams, ensuring services are delivered in compliance with contractual obligations, agency
standards, and program expectations.

Clinical Program Manager is responsible of the following:

• Oversee and ensure the Clinical Supervisor monitors team operations to achieve established
  performance targets, including weekly client contacts, field-based service requirements,
  productivity expectations, and contract deliverables.
• Ensure the Clinical Supervisor provides effective clinical leadership, maintains appropriate
  oversight of clinical assessments and direct services, and supports staff in delivering high-quality,
  evidence-based care consistent with program standards.
• Ensure regular multidisciplinary team meetings are conducted by the Clinical Supervisor to review
  the status of each client, identify barriers to care, coordinate interventions, and promote timely
  service delivery.
• Monitor program census, caseload distribution, and overall client acuity to ensure the Clinical
  Supervisor maintains balanced caseloads that support quality care, staff capacity, and contractual
  expectations.
• Oversee the allocation and reassignment of work to ensure the Clinical Supervisor appropriately
  distributes cases and responsibilities based on client needs, staff competencies, workload, and
  program priorities.
• Ensure ongoing collaboration across levels of care by directing the Clinical Supervisor to coordinate
  case reviews and transition planning meetings for clients whose clinical needs indicate movement
  to a different level of care.
• Oversee outreach and field-based service operations by ensuring the Clinical Supervisor
  appropriately assigns staff, coordinates team-based interventions when needed, and maintains
  compliance with field safety protocols and service expectations.
• Ensure the Clinical Supervisor maintains appropriate operational oversight throughout the workday
  to address urgent clinical issues, coordinate crisis response, provide staff consultation, and
  escalate concerns requiring managerial or executive involvement.
• Monitor program compliance by ensuring the Clinical Supervisor maintains timely documentation,
  accurate clinical records, completion of required outcome measures, submission of program
  monitoring data, and adherence to agency, payer, and regulatory requirements.

14. PROGRAM DEVELOPMENT AND STRATEGIC SUPPORT: Supports the Director in implementing
strategic initiatives, operational improvements, and program development activities that align with agency
goals and community needs. Assists with identifying opportunities to improve service delivery, access to
care, staff performance, and client outcomes.
15. SAFETY RESPONSIBILITIES: Must ensure a hazard-free workplace, enforce Agency safety
compliance and OSHA safety regulations, conduct employee worker's compensation investigations and
foster a proactive safety culture across the Agency. Ensure that employees follow
established safety protocols, procedures and guidelines at all times. Maintaining a safe work environment
includes promptly reporting injuries, illnesses, hazards, or unsafe conditions to their supervisor or
designated representative. All EMPLOYEE related injuries or illnesses must be reported immediately to HR
and Nurse First Response (NFR) should be notified for an assessment. Nurse First Response is available

16. OTHER DUTIES: Performs other duties as assigned by the Clinical Director of Integrated Behavioral
Services or executive leadership.

Position Requirements:
• Master's Degree in Social Work, Marriage and Family Therapy, Psychology, or related behavioral
health field.
• Valid professional license from the California Board of Behavioral Sciences (BBS) as an LCSW,
LMFT, Clinical Psychologist, PsyD, or other appropriate clinical licensure.
• Valid California Driver's License, proof of automobile insurance, good driving record, and ability to
travel to fulfill the duties of the position.
• Minimum of five (5) years of progressively responsible experience in behavioral health or
community mental health services, including supervisory and administrative experience.
• Experience supervising clinical staff and/or Clinical Supervisors in community-based behavioral
health settings preferred.
• Knowledge of LACDMH Organizational Provider Manual requirements, Medi-Cal documentation
standards, Specialty Mental Health Services regulations, quality improvement processes, and
behavioral health compliance requirements.
• Demonstrated leadership, organizational, communication, crisis management, and interpersonal
skills.

Work Environment:

The work environment is primarily an office and clinical setting with a moderate noise level. The position
may require flexibility in work schedule based on operational needs, including occasional early or late
meetings. This position is not assigned to the agency after-hours or on-call rotation. Reasonable
accommodation may be made to enable individuals with disabilities to perform the essential functions of
the position.
This is a hybrid position requiring in-office attendance a minimum of three (3) days per week, with the ability
to work remotely up to two (2) days per week based on operational needs and approval from executive
leadership.