UnitedHealth Group

Clinical Operations Manager, Urgent Care - Henderson, NV

UnitedHealth Group$72K — $130K *
Healthcare
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • High school diploma, G.E.D., or equivalent
  • 3+ years of leadership experience
  • Experience leading projects or teams
  • Proficient in Microsoft Office applications (Word, Excel, PowerPoint)
  • Resilient and adaptable in changing environments
  • Innovative with a focus on continuous improvement

Responsibilities

  • Direct and coordinate clinic systems, policies, and operational activities
  • Review operational issues and recommend process improvements
  • Facilitate employment administration including payroll and staffing
  • Oversee documentation accuracy within the Electronic Medical Record (EMR)
  • Design and track patient outreach initiatives
  • Establish performance standards and support staff development
  • Develop and monitor key performance indicators to improve service quality

Benefits

  • Comprehensive benefits package
  • Incentive and recognition programs
  • Equity stock purchase plan
  • 401k contribution option
  • Career development opportunities
Full Job Description
The Clinical Operations Manager provides leadership, direction and administration of Urgent Care operations to ensure accomplishment of clinic and organizational objectives. Coordinates, supervises and is responsible for the daily activities of the staff and overall operation of the clinic. By collaborating with clinical and physician leadership, the clinical operations manager achieves the Quadruple Aim while driving financial and operational performance, ensuring a positive and productive relationship with internal and external stakeholders, and developing strategies to implement organizational mission, vision and values.

Primary Responsibilities:

Administrative Functions

  • Directs and coordinates clinic systems, policies, procedures, and operational activities to ensure efficient practice operations
  • Reviews operational issues, evaluates existing policies, and recommends process improvements and operational changes
  • Facilitates employment administration including payroll, benefits, staffing, and related human resource activities
  • Oversees accurate and timely documentation within the Electronic Medical Record (EMR)
  • Designs and tracks patient outreach initiatives and engagement strategies
  • Adheres to all applicable regulations as well as company policies, processes, and procedures


Management Functions

  • Oversees administrative staff management including supervision, hiring, and terminations; determine staffing needs, and ensure efficient utilization of teammates ensuring consistency with ACE standard work and processes
  • Establishes performance standards, facilitates employee coaching, and support staff professional growth and development
  • Provides leadership and administration to ensure achievement of clinic and organizational objectives while establishing team priorities
  • Partners with providers and clinical leadership to support operational and clinical initiatives


Business Functions

  • Develops and monitors key performance indicators to improve access, reduce total cost of care, improve quality, and improve patient and team experience
  • Collaborates with other site leaders, providers, and support functions to execute plans and achieve site/department goals
  • Leads and/or participates in departmental quality improvement and service excellence activities. Research and resolve local clinical quality issues
  • Ensures efficient revenue cycle operations, including copay capture and charge entry
  • Applies Lean methodology to improve processes, reduce waste, and maximize value-added time


You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High school diploma, G.E.D. or equivalent
  • 3+ years of experience in a leadership role
  • Experience leading projects or team
  • Proficiency in Microsoft office applications (Word, Excel, PowerPoint)
  • Resilient and adaptive to changing environments
  • Demonstrates an innovative and continuous improvement mindset


Preferred Qualifications:

  • 5+ years of experience in a healthcare setting
  • Experience with EPIC EMR
  • Managed care and/or ambulatory care experience


Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 - $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.

About UnitedHealth Group

UnitedHealth Group is a medical facility. They offer health technology, health finance, and pharmacy services. They are utilizing clinical data and intelligence to assist in the redesign, automation, and deployment of technology to streamline administrative operations and clinical decision-making. Payment systems for both consumers and providers are critical components of a health-care system.

UnitedHealth Group Careers

Joining UnitedHealth Group means becoming part of a diverse team dedicated to making a difference. As a leader in health services and innovation, our company offers a variety of job opportunities that allow professionals to leverage their skills, drive innovation, and improve lives. Work You’ll Do At UnitedHealth Group, you’ll contribute to a mission-focused environment where your expertise will influence the health and well-being of people worldwide. Our employment opportunities span across a wide range of disciplines, from healthcare specialists to data analysts, ensuring that your career journey is both dynamic and rewarding. Transform Healthcare with Your Expertise UnitedHealth Group stands at the forefront of health innovation. Our team collaborates to deliver solutions that lead to better patient outcomes. Working with us, you’ll find yourself at the intersection of technology, healthcare, and leadership, providing key insights that drive industry transformation. Join Our Global Team As part of our team, you’ll engage with over 300,000 professionals globally, dedicated to building a diverse and inclusive workplace. UnitedHealth Group is not just a company; it’s a community where you can grow your career through continuous learning and leadership opportunities. Our commitment to diversity training ensures that every team member can thrive. UnitedHealth Group Career Development We are committed to your professional growth. Explore career paths filled with promising job opportunities and internships that will harness your potential and expand your capabilities. Whether you’re a seasoned professional or a recent graduate, you’ll find that our career development programs support your ambition at every level. Innovative Work Environment At UnitedHealth Group, innovation is at the core of our operations. We encourage our team to bring forward-thinking ideas that challenge the status quo and lead to breakthrough improvements in patient care. Be Part of a Great Team Our culture fosters a collaborative and supportive environment where every member’s contribution is valued. Enjoy the benefits of being part of a global team that’s committed to making a difference in people’s lives. Future-Proof Your Career With UnitedHealth Group, your career is future-proof. Dive into a range of positions that offer both challenges and rewards. Our robust support system includes unmatched training, development programs, and certification support to propel your career forward. Stay Connected Join Our Team Discover the right position that matches your skills and interests. We are always hiring and look for passionate, curious, and solution-driven team players. Search UnitedHealth Group jobs today and take the first step towards a fulfilling career. Keep Up to Date Stay informed with career tips, insider perspectives, and industry-leading insights you can use today—all from the people who work here. Read Careers Blog Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding opportunities that await at UnitedHealth Group.
Learn more about UnitedHealth Group
Size
350,000 employees
Market Cap
$493.1 billion
Industry
Net Income
$15.4 billion
Founded
1974
5 Year Trend
+9.2%
Revenue
$257.1 billion
NASDAQ

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