Responsibilities The Corporate Clinical Services Department is seeking a dynamic and talented Clinical Informatics Specialist.
The
Clinical Informatics Specialist -
Clinical Services serves as a key liaison between clinical operations, facility leadership, and corporate stakeholders to support the optimization of clinical applications and workflows across the organization. This role focuses on pre-implementation discovery, implementation support, and post-implementation optimization of clinical systems.
This role partners closely with the CCIO and facility leadership to enhance clinical workflows, drive standardization, ensure alignment with evidence-based practices, and support data-driven decision-making. Responsibilities include testing, training, implementation, maintenance, troubleshooting, and continuous improvement of assigned clinical applications. This position serves as a primary resource for clinical staff and may facilitate training, provide subject-matter expertise, lead committees, and develop documentation and workflow artifacts.
Key responsibilities include: Leads - Leads and supports pre-implementation, implementation, and post-implementation optimization activities for clinical applications.
- Collaborates with CCIO, nursing, clinical, and risk teams to ensure workflows align with standards of care.
- Develops and monitors metrics and reports in partnership with corporate teams.
- Designs and supports efficient clinical workflows to improve patient-centered care.
- Functions as a liaison to facilities to resolve system-related issues.
Communicates - Communicates decisions and supporting rationale effectively to UHS corporate and facility staff.
- Identifies educational needs and designs and implements end-user education; collaborates with the education team and CCIO as appropriate.
- Solicits user feedback and resolves concerns in a timely manner.
- Keeps leadership informed on needs, risks, and ongoing initiatives.
- Develops and maintains communication workflows that exceed customer expectations.
- Provides clinical design expertise for organizational solutions.
Plans - Leads planning, facilitation, and evaluation of improvements to information and communication technologies in collaboration with facility clinical leadership to address interprofessional workflow needs across all care settings.
- Maximizes application effectiveness by understanding system functionality, configuration options, and available alternatives for software in production.
- Develops reports and analyzes data to identify trends that drive improvements in organizational performance and clinical outcomes.
- Develops and recommends modifications to policies and procedures impacted by clinical information systems.
- Maintains current knowledge of developments in healthcare, evidence-based practice, healthcare informatics, and regulatory requirements.
- Articulates the impact of new technologies on existing organizational processes and workflows.
Other Duties - Provides on-call, after-hours support for urgent issues as needed or required.
- Upholds and promotes Service Excellence principles.
- Maintains positive and collaborative relationships with facility and corporate personnel.
- Monitors the resolution of maintenance or enhancement issues assigned by the UHS Customer Support Center.
- Supports other UHS facilities, as assigned, during training, go-lives, and ongoing system support activities.
- Performs other duties as assigned.
Qualifications Knowledge - Bachelor's degree required; Master's degree preferred.
- 5-8 years of related clinical and application workflows experience within behavioral health setting is required.
- Experience leading projects and collaborating with multidisciplinary teams.
- Understanding of clinical data analytics, electronic medical record (EMR) optimization, and regulatory requirements.
- Oracle/Cerner experience is preferred.
- Expertise in behavioral health clinical workflows.
- Strong change management, training, and end-user adoption strategy experience.
- Ability to interpret clinical data, analyze, and develop reports to support decision-making.
- Demonstrated ability to identify and resolve system, workflow, and process issues.
Skills - Exceptional ability to train clinical and medical staff at all organizational levels.
- Proficiency in developing workflow documentation, project materials, educational content, and analytics reports.
- Strong analytical and problem-solving skills.
- Ability to collaborate with facility leadership to monitor and enhance EMR related clinical outcomes.
- Excellent organization, communication (written and verbal), and interpersonal skills.
- Ability to manage multiple concurrent initiatives with minimal supervision.
License or Registration Requirements: Registered Nurse (RN) or Licensed Clinical Social Worker (LCSW) licensure is required.
Training - Ongoing training is required to maintain current job skills.
- Clinical training and experience within behavioral healthcare required.
Travel Requirements: Ability to travel domestically within the United States approximately
50-75%, based on project phase and organizational needs.
This opportunity provides the following: - Challenging and rewarding work environment
- Growth and development opportunities within UHS and its subsidiaries
- Competitive Compensation
- Excellent Medical, Dental, Vision and Prescription Drug Plan
- 401k plan with company match
- Generous Paid Time Off
