Qualifacts Systems

Clinical Implementation Specialist (EHR platform)

Qualifacts Systems • $80K — $95K *
Nashville, TN 37211In-Person
Healthcare
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent experience required
  • Clinical experience in behavioral health or general healthcare
  • SaaS/cloud implementation experience; EHR/EMR experience preferred
  • Strong remote collaboration skills
  • Knowledge of HIPAA compliance

Responsibilities

  • Assess clinical practices and state reporting requirements to develop collaborative solutions
  • Lead new customer implementations from kickoff through go-live
  • Resolve client inquiries promptly and maintain ownership through resolution
  • Maintain project documentation and communicate updates effectively
  • Build and sustain positive relationships with customers and internal teams
  • Apply consultative techniques for configuration requirements
  • Ensure quality of configured features and prepare customers for end-user training

Benefits

  • Hybrid work schedule in Nashville or Tampa
  • Opportunity to work with cutting-edge healthcare technology
  • Engage with diverse clients in the healthcare sector
  • Potential for on-site visits to understand workflows
  • Focus on customer success and satisfaction
Full Job Description
We are seeking candidates in Nashville or Tampa to work a hybrid schedule in either office location. Remote candidates will not be considered.

Summary of the Clinical Implementation Specialist

We are seeking a Clinical Implementation Specialist to join our team and play a critical role in guiding new customers through the entire implementation lifecycle of our healthcare technology solutions. This position requires a blend of clinical expertise, technical knowledge, and exceptional communication skills to ensure successful adoption and compliance with state and reporting requirements.

Responsibilities for the Clinical Implementation Specialist
  • Assess clinical practices, state reporting, and patient treatment requirements; develop collaborative solutions and present recommendations
  • Lead new customer implementations from kickoff through go-live, ensuring a smooth and efficient process
  • Resolve client inquiries promptly, maintaining ownership through resolution
  • Maintain project documentation and communicate updates via agendas, minutes, and project management tools
  • Build and sustain positive, productive relationships with customers and internal teams
  • Apply consultative techniques to identify configuration requirements and implement best practices
  • Review and validate software configurations with customer implementation teams
  • Ensure quality of configured features and prepare customers for effective end-user training
  • Complete product training and demonstrate adaptability across multiple EHR platforms
  • Creatively resolve and assess a wide range of issues, suggesting alternative approaches as needed
  • Document and track all customer state and reporting requirements to ensure compliance
  • Record all customer interactions in CRM according to established standards
  • Participate in on-site visits as needed to gather data and understand workflows


Qualifications of the Clinical Implementation Specialist
  • Bachelor's degree or equivalent experience required
  • Clinical experience in behavioral health or general healthcare
  • SaaS/cloud implementation experience; EHR/EMR experience preferred


Knowledge, Skills, and Abilities of the Clinical Implementation Specialist
  • Strong remote collaboration skills
  • Data visualization and reporting analysis expertise
  • Familiarity with CCBHC and state-specific clinical requirements (NY or CA preferred)
  • Knowledge of HIPAA compliance
  • Exceptional customer service and communication skills (written & oral)
  • Quick, logical problem-solving with attention to detail and follow-through
  • Strong organizational and time management skills
  • Ability to travel up to 25%

About Qualifacts Systems

Qualifacts Systems, Inc. is a healthcare technology company that provides electronic health record (EHR) software and services to behavioral health and human services organizations. The company's products include CareLogic Enterprise, CareLogic Mobile, and CareLogic Engage. CareLogic Enterprise is a cloud-based EHR software that provides clinical, financial, and administrative tools for healthcare providers. CareLogic Mobile is a mobile application that allows healthcare providers to access patient information and clinical tools on their mobile devices. CareLogic Engage is a patient portal that allows patients to access their health information and communicate with their healthcare providers. Qualifacts Systems, Inc. was founded in 2000 and is headquartered in Brentwood, Tennessee.
Learn more about Qualifacts Systems
Size
300 employees
Industry
Healthcare
Net Income
-$5 million
Founded
2000
5 Year Trend
+20%
Revenue
$30 million
* Ladders Estimates

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