The opportunity:We're hiring a Clinical Implementation Manager to support Stepful's Program Director, Surgical Services in scaling onsite clinical operations for our Surgical Technology and Sterile Processing programs. You'll be a consistent, on-the-ground point of contact for client-side clinical coordinators, preceptors, and students - handling site activation, clinical coordination, student support, and day-to-day client communication.
Success in this role looks like students completing their clinical rotations on time, and strong, trusting relationships with the site- and hospital-level stakeholders who make that possible.
This role requires regular travel to clinical sites - 50%+ of your time overall.
If you're energized by the chance to build a brand-new function from an unfinished playbook, and to shape how the next generation of surgical technologists and sterile processing technicians make it through clinicals - we'd love to hear from you.
What you'll do:
Onsite Travel & Site Activation- Travel to clinical sites to lead pre-launch preparation ahead of each skills lab start, confirming logistics, materials, and site readiness with site leadership.
- Identify and onboard the client-side clinical coordinator at each new site; lock in preceptor onboarding dates and confirm materials are shipped and ready before students arrive.
- Increase your travel cadence as cohorts move into clinical scrubs, responding to ad hoc site needs as they come up.
Student Support- Build trusting relationships with students throughout their clinical rotation, serving as a consistent, familiar point of contact.
- Support students through clinical remediation when a practice-readiness or professionalism concern comes up.
- Track cohort progress against the clinical timeline; flag at-risk students early and loop in the Program Director and internal teams.
Clinical Coordination- Serve as the primary point of contact for client-side clinical coordinators and preceptors across your sites.
- Onboard preceptors directly, or alongside client-side coordinators, through in-person or virtual sessions.
- Chase preceptor evaluations to completion, following up individually with preceptors and students who haven't responded.
- Own the recurring (biweekly) check-in cadence with on-site coordinators.
Client Communication- Present independently to client-side clinical coordinators, preceptors, and hospital staff - building credibility and trust quickly.
- Support hospital-level OR/division director relationships on multi-site accounts, alongside the Program Director.
- Exercise judgment on what to resolve directly versus escalate to the Program Director, and how to de-escalate an issue with a client in the moment.
- Partner closely with Stepful's Program Director and Customer Success teams so client outreach isn't duplicated across the account.
What you'll bring:
- Clinical fluency - you meet one of the following: an active NBSTSA Certified Surgical Technologist (CST) or NCCT TS-C certification; you're a nurse/OR professional with extensive hands-on operating room experience; or you hold an associate's or nursing degree with first-assist experience
- Stakeholder communication: you're comfortable presenting independently to clinical coordinators, preceptors, and client-side hospital staff, building credibility without a long ramp-up
- Process and operational management: experience tracking cohort or program progress, flagging at-risk students or sites early, and managing the logistics of an in-person program (skills lab setup, materials, scheduling)
- Willingness to travel to clinical sites regularly - 50%+ of the time, with heavier travel during the clinical scrubs phase of each cohort
- Comfort operating with real autonomy in a fast-growing organization, building process from an unfinished playbook
Bonus points if
- You have experience in EdTech or online/hybrid healthcare training environments
- You've worked in a healthcare training, apprenticeship, or externship placement environment
- You hold dual certification across both surgical technology and sterile processing
Interview Process
- Recruiter screen
- Hiring Manager screen
- Take-home case study
- Virtual half-day panel
Benefits and Compensation
- Meaningful Equity Stake
- Subsidized Medical, Dental, and Vision insurance plan options
- 401(k)
- FSA, HSA and commuter benefits
- Learning stipend
- Open vacation policy, including:
- Guidance of 15 days PTO annually
- Stepful closed the last week of December
- 15 work-from-anywhere days
- 10 public holidays observed for 2026
The target base salary range for this opportunity is
$80,000 - $85,000, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, internal pay equity and other relevant business considerations.
