RoleAs a Clinical Experience Manager at SmarterDx, you will play a pivotal role in enhancing our sales and customer success initiatives, particularly in demonstrating and explaining our cutting-edge Revenue Cycle Management technology solutions to prospective clients in the healthcare sector. Your expertise as a clinician, combined with your in-depth knowledge of healthcare technology, will enable you to engage effectively with fellow clinicians, ensuring our solutions meet their specific needs and standards. You will also serve as a trusted advisor to our users, ensuring they fully understand and maximize the benefits of our platform. This is an opportunity to work on leading-edge technology in healthcare and help make a significant impact on the industry.
This role is fully remote within the USWhat You'll Do- Help hospitals and health systems understand how AI-powered CDI can improve documentation, boost revenue, and drive quality care.
- Work closely with Customer Success to refine documentation workflows and help clients maximize their CDI programs.
- Help design, implement, and refine comprehensive educational materials, guidelines, and curricula for CDI specialists, ensuring they can accurately review AI-driven query recommendations and maintain compliance standards.
- Communicate directly with client CDI leaders to establish trust, address concerns, and demonstrate advanced knowledge of inpatient clinical documentation best practices
What You Bring- Clinical Expertise: MD, RN, or another relevant clinical credential. You understand patient care and the nuances of CDI.
- Deep familiarity with ICD-10, HCC coding, Medicare guidelines, and payer documentation requirements.
- Proven ability to engage with prospects and clients, translating clinical concepts into business impact.
- You can distill complex CDI topics into clear, compelling messaging for both clinical and non-clinical audiences.
- You're excited about the role AI can play in transforming CDI and revenue cycle management.
Nice To Haves- CDI Experience: 5+ years in clinical documentation improvement leadership, hospital CDI, HIM, and/or RCM programs.
- Strong analytical skills and ability to interpret healthcare data and trends
Compensation- $125,000 - $150,000 base salary
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Benefits- Medical, Dental & Vision - Comprehensive plans with leading insurance providers, covering 75% of your premiums, depending on the plan.
- Paid Parental Leave - Generous paid leave to support families through birth or adoption: Up to 12 weeks for parents.
- Remote-First Team - Work from anywhere in the U.S.
- Unlimited PTO & 10 Holidays - So you can relax and recharge.
- 401(k) with Traditional & Roth Options - Tax-advantaged retirement savings through Fidelity with a 4% match.
- Minimal Bureaucracy - A fast-moving, high-impact environment where you can focus on what matters.
- Incredible Teammates! - Work alongside smart, supportive, and mission-driven colleagues.
