Job Title: Clinical Enablement Manager

Job Summary:

The Clinical Enablement Manager is the practitioner on our clinical services team, bringing the clinical judgment needed to configure our platform correctly for health system and health plan clients, along with the consultative instincts to help them get more value from it over time. This role implements data management products, configures clinical templates in Connect Admin, conducts clinical health assessments, supports clinical library governance, and serves as a clinical resource to product and engineering teams when projects require it.

This is a role for a clinician ready to apply clinical expertise in a different arena. A technology background is not required, but success in the role requires the ability to learn quickly, operate independently, and find genuine satisfaction in both detailed execution and client relationships.

Essential Functions:

Clinical Configuration and Taxonomy Management

• Own configuration and governance of clinical taxonomy for both health systems and health plans, applying clinical judgment to specialty mapping, domain organization, and taxonomy governance decisions.
• Review clinician-level data to identify gaps and inconsistencies and work with clients and internal teams to resolve them.

Customer Implementations

• Lead clinical workstreams in implementations for health systems, hospitals, physician groups, and health plans - 25 completed in 2025, including large academic medical centers. Serve as the clinical expert in client-facing conversations, helping teams understand what configuration decisions mean for care navigation outcomes and advising on best practices.
• Lead resolution of project challenges by coordinating cross-functional teams, troubleshooting implementation issues, mitigating risks to timelines and deliverables, and escalating high-priority concerns to appropriate stakeholders to maintain project momentum.
• Do the hands-on work: mapping, cleaning, and loading clinician and care location data in spreadsheets and Connect Admin.

Ongoing Optimization and Clinical Health Assessments

• Conduct Clinical Health Assessments (CHAs) for strategic clients across both segments, reviewing data against quality benchmarks and producing prioritized action plans.
• Engage strategic clients on a regular cadence in a TAM-style advisory capacity, bringing optimization insights proactively and tracking data quality trends over time.

Clinical Library Governance

• Under the Clinical Product Director, participate in periodic reviews of clinical taxonomy against current literature, ensuring taxonomy keeps pace with how medicine evolves and that changes propagate into client applications.
• Manage Clinical Library (KCL) tickets, which may involve hundreds of individual taxonomy changes per ticket.

Clinical Advisory Support

• Serve as a clinical resource to product and engineering teams when projects require it, including reviewing AI model outputs, evaluating new clinical data sources, and contributing to safety and accuracy review for AI and machine learning capabilities before they reach clients.

Minimum Requirements:

Specific Job Skills:
• Independent and gritty: Manages workload independently, completes manual detail work without waiting for better tooling, and consistently closes the loop on commitments.
• Clinically credible with clients: Builds trust with CMOs, CNOs, network operations teams, and health plan medical directors, with a strong ability to listen before advising.
• Data fluent: Comfortable navigating large datasets and spreadsheets, performing systematic quality review work with accuracy and patience.
• Clinically rigorous about technology: Understands the stakes of applying AI in a clinical data context and contributes meaningfully to safety review processes.
• Consultative and proactive: Brings insights to clients before they ask, identifies patterns in recurring problems, and channels improvement ideas constructively to the product team.
• Low drama, high adaptability: Handles pressure and ambiguity without creating additional challenges for the team and remains effective when the path is not fully defined.

Education: Bachelor's Degree and Certifications

Experience: Experience spanning multiple specialty areas - surgical specialties, primary care, behavioral health, oncology, and others - sufficient to evaluate taxonomy decisions across clinical domains.

Supervision: N/A

Certifications: Clinical Credentials- Active clinical license required. RN strongly preferred; advanced practice providers (NP, PA, CNM) with strong general clinical breadth will also be considered.

Language Skills:

Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from a variety of both internal and external sources.

Physical Capabilities: Standard categories

The physical capabilities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.