Position Overview

The Senior Clinical Consultant, MI - I (SCC, MI - I) has mastered technical/Clinical skills and possesses advanced product knowledge required to mentor Clinical Consultants in clinical product optimization and the onsite and remote education of Physicians, IT/Clinical Systems Administrators, Technologists, Sonographers, and other Key Operators in the use of Fujifilm's
Medical Informatics.

The Senior Clinical Consultant, MI - I shall be responsible for providing clinical consulting for the project, report configuration (CV), workflow analysis, end-to-end testing, remote or onsite training as well as go-live support to Synapse PACS/MI projects. The SCC, MI - I ensures customer satisfaction by properly managing customer expectations and driving improved product awareness and understanding.

The SCC, MI - I is the second level of local escalation for technical assessment, troubleshooting, and workflow optimization, and further escalation where needed to ensure that product integrity and performance levels meet customer expectations. Additionally, the SCC, MI - I supports sales and field service efforts in high level strategic accounts by providing clinical consultation for developing and executing customized customer solutions, special projects, and equipment
demonstrations. The Senior Clinical Consultant, MI - I is responsible for leading MI Synapse Projects. Assist with TAC Support as well as mentoring Clinical Consultant, MI I and II.

Job Description

Duties and responsibilities:

• Serve as Project lead consultant on behalf of customers and company personnel.
• Makes appropriate contacts within HCUS and at the customer site to coordinate each training event.
• Provides feedback to Customers, Sales, Field Service, Marketing, Engineering, and Product line management on equipment issues and customer concerns via written and verbal communication.
• Assesses the customer's level of comprehension to facilitate effective on-site training and optimal product operation, utilizing validated applications, protocols, and processes.
• Provides on-going support to resolve application related and image quality concerns on both a product and system level.
• Works closely with Interpreting physicians, clinicians, and other professional staff to ensure the proper and efficient operation of Fujifilm products.
• Creates, Provides and maintains documentation to support customer training.
• Provides additional training and consultation at a charge, contributing to Professional Services revenue goals.
• Works with HCUS team to gain customer acceptance of the FUJIFILM Medical Systems solution.
• Participates in teaching and training customers remotely or via a travel schedule consistent with the position's requirements and the needs of HCUS customers.
• Provide clinical expertise, workflow analysis, report configuration (CV), end to end testing, for upgrades, and new implementations.
• Identify process changes to improve efficiency and customer satisfaction.
• Ensure compliance with all applicable requirements of the company's quality management system.
• Maintains effective communications and working relationships with all departments within HCUS (Service, Engineering, Integration, Marketing, Sales, Customer Service, etc.).
• Participates with Sales and Marketing staff to develop new products, services, and sales/marketing strategies. Reports any internal/external information and activities that may impact on customer satisfaction and/or HCUS's future business activities.
• Adheres to the Company's quality and regulatory compliance requirements and ensures that all job duties inherent in the position description are performed according to established policies and procedures.
• Maintains a safe work environment.
• Take corrective action, where appropriate.
• Participates on various internal and external committees.
• Identifies performance improvement and strategic planning teams.
• Provide clinical experience, workflow analysis, report configuration (CV), end to end testing, for upgrades, and new implementations.
• Participates in professional organizations.
• Supports Senior and Lead Clinical Consultants with project duties within job skillset.
• Provides telephone and remote clinical support for customers, sales, and field service via our ON-Call Technical Assistance Center (TAC).
• Participate in Clinical Validations Testing for each software release of the product to further enhance the overall accuracy of the release.
• All other functions and responsibilities that may be assigned by management.
• Mentors Clinical Consultant MI-I and II
• Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards.
• Comply with and pass all requirements for vendor credentialing as part of gaining access to hospitals and facilities to perform assigned job duties.

Qualifications:

Professional Experience:

• 5-10 years of progressive experience in medical technology, Computer science, PACS Administration or healthcare industry, experience in Cardiology or Radiology discipline preferred.
• Required 2 years' experience with FUJIFILM Medical System products (SYNAPSE, PACS, RIS, CV, Digital Radiography, Ultrasound and Digital mammography).
• (CV)Registered in one or more of the following: (Preferred)
  • Registered Diagnostic Cardiac Sonographer RDCS experience in:
    • Transthoracic Echo
    • Transesophageal Echo
    • Stress Echo
    • Dobutamine Stress Echo
    • Pediatric Echo
    • Fetal Echo
    • ECG
  • (CV)Registered Vascular Technologist RVT experience in:
    • Non-invasive
  • (CV)Registered Nuclear Medicine Technologist experience in:
    • MPI
    • MUGA
    • PET
  • (CV) Registered Nurse Cardiac experience in:
    • Cath, Peripheral Angiography, Electrophysiology Lab experience
    • ECG
• (Rad)ARRT Registered Radiology Technologist experienced in digital imaging. (Preferred)
• Professional presence
• Proven ability to prioritize and manage multiple functions.
• Proven experience in related field.
• Healthcare or software application or IT industry background a plus.
• Medical imaging background.
• Excellence in written and verbal communication skills.
• Demonstrated ability to collaborate comfortably with end-users and clinical supervisors.
• Demonstrated end-user computer skills.
• Competence with Microsoft Office tools (Word, Excel, and PowerPoint).
• Excellent interpersonal skills.
• Strong technical support experience with excellent troubleshooting skills.
• Ability to address and/or translate workflow requirements to product features.
• Proven Ability to work in a fast-paced environment.

Education/Certification Requirements:

• Associate's degree in computer science, engineering, or relevant field required.
• Bachelor's degree in computer science, engineering, or relevant healthcare field preferred.

Special Skills and Other Requirements:

• Proven experience in the IT/Healthcare field.
• Proficient diagnostic and problem-solving skills.
• Proficient communication ability.
• Proficient organizational and time-management skills.
• Provide customers with the highest quality products and services.
• Understand and apply appropriate quality management system processes.
• Promote Company standards of business conduct.
• Display Teamwork
• Adequate Problem-solving skills
• Ability to work independently.
• Team Role Model
• The above description is intended to include the general content of and requirements for the performance of this job. The position will perform other related duties and assignments as required.

Key Performance Indicators

To maintain this position, Senior Clinical Consultant, MI - I must:

• Comply with all Senior Clinical Consultant MI job duties as outlined.
• All Clinical Consultants must complete company trainings and expenses within timely fashion.
• Maintain Product Knowledge to include SWAT.
• Adhere to customer satisfaction.

Physical requirements:

The position requires the ability to perform the following physical demands and/or have the listed capabilities:

• The ability to sit up 75-100% of applicable work time.
• The ability to use your hands and fingers to feel and manipulate items, including keyboards,
  up to 100% of applicable work time.
• The ability to stand, talk, and hear for 75% of applicable work time.
• The ability to lift and carry up to ten pounds up to 20% of applicable work time.
• The ability to walk long distances and utilize stairs.
• Close Vision: The ability to see clearly at twenty inches or less.
• Due to travel, ability to withstand change in air pressure.

Travel

• Frequent (up to 75%) travel may be required based on business needs.

Salary and Benefits

• $93,428-$108,000
• Medical, Dental, Vision
• Life Insurance
• 401k
• Paid Time Off

*#LI-Remote