JOB SUMMARY - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The key responsibility of this position is to support AngioDynamics CV-A products through the education of current and potential customers, providing them with clinical education and technical support to provide world-class service to our customers. This position will encompass case coverage, follow-up, support, troubleshooting, customer service, education for CV-A products and supporting the sales strategy by converting and growing the business. In addition, this role will support the Sales employee with growing sales and establishing market share within the assigned territory.
Essential Duties and Responsibilities - Maintains current knowledge about assigned products and services as well as competitive products and disease states
- Attends internal/external education meetings and reads appropriate professional journals to maintain and enhance skills and clinical competency
- Provides availability for assignments providing clinical support and training for RFT-A products
- Stays current on the latest clinical data relating to all RFT-A products
- Educated the Sales Team on all of the current clinical data and new developments regarding RFT-A products, including how these developments can provide clinical benefits and patient safety.
- Shows clinical difference and patient outcomes between RFT-A products and competitive products
- Support Regional sales strategy; works with sales manager to execute and achieve business plans
- Build meaningful partnerships with KOLs (Key Opinion Leaders) and other high-volume Interventional Cardiologist, Vascular Surgeon, and Interventional Radiologists in target accounts
- Educates and trains physicians, hospital personnel and office staff on technical matters relating to products and therapies. This is achieved by coordinating; one on one sessions, in-service education programs, seminars and/or outside symposiums
- In certain instances, this person may be engaged in basic market development activities depending upon the needs of the assigned geography
- Provides training, implementations and support for the launch of new products to customers and internal teams
- Performs ongoing assessment of customers' needs and problems as identified through call reports, input from field-based clinical specialists and training on-site
- Documents and provides written solutions to recurring problems, including input for variation of training tools and provisions of training
- Identifies and solves complex or unusual customer issues in a timely manner
- Identifies the need for field protocols using CV-A products
- Facilitates the capture and sharing of knowledge within the area of expertise through journal review, training opportunities and knowledge management system
- May perform other duties as assigned
QUALIFICATIONS -The requirements listed below are representative of the knowledge, skill or ability required.
Education and Experience- Bachelor's Level of Degree in the related field of study. Clinical work experience in Cardiology within the medical device and/or pharmaceutical industry preferred (clinicals/sales)
- Equivalent work related experience acceptable in lieu of degree
- 5 years of demonstrated experience in a clinical or sales setting in interventional radiology, cardiac catheterization lab or surgery
- Must be able to work flexible hours and travel when needed
- Must have a technical aptitude; be able to discuss & explain complex technical product information
- RCIS, RT, RN, PA, CCP, RA, ARNP or similar clinical credentialing certifications preferred
- Any preferred education, experience or certifications: N/A
Skills/Knowledge- Effective communication skills, including ability to interact with medical staff, Sales, Marketing and other internal teams
- Effective teaching skills with ability to translate complex instructions clearly
- Ability to work with precision, accuracy and high attention to detail
- Ability to analyze and recommend changes to training documents
- Ability to construct an effective training programs
- Proficient in the following computer software applications: Microsoft Office
- Exceptional interpersonal skills.
- Strong organizational skills.
- Strong communication skills (written and verbal).
- Ability to effectively communicate both internally and externally.
- Ability to read and interpret documents such as safety rules, operating and maintenance. instructions, and procedure manuals. Ability to write routine reports and correspondence.
- This position requires some travel up to 85% of the time
This position is eligible for the participation in a Sales Incentive Compensation Plan. Actual incentive opportunity will be based on performance and the eligible target incentive.
