Roles and Responsibilities

• Develop product, clinical, and software knowledge, skills, and competence within a specific modality and become recognized as domain expert

• Coordinate, schedule and deliver objective based system / feature training and education support. Demonstrate full range of product features, capabilities and benefits

• Execute responsibilities and deliver outcomes and results as outlined in the “Priorities” of a Clinical Applications Specialist.

• Act as a subject matter expert and education consultant to internal account community, providing clinical, technical, and professional guidance and communicate progress and issues to internal GE team with respect to improving the customer experience and GEHC’s account standing.

• Execute training through rigorous implementation of skill checklists and assessments and drive thorough recording of outcomes.  Partner with customer to develop customized training strategies to meet their needs.  Communicate results to key stakeholders

• Assist customer in advancing and adopting new product (NPI) features and advanced imaging techniques.  Partner with customer in developing training plans / strategies that support assimilation of imaging techniques and outcomes that result in high Net Promoter Score (NPS)

• Drive consultative applications services discussions and recommend additional support options for site specific solutions.  Propose and deliver solutions based  programs that drive productivity for the customer and growth

• Drive realization of revenue thru execution of on-site or remote clinical education delivery.

• Provide ongoing post-installation training and support as needed over the lifecycle of the product as product enhancements are launched that require additional training or implementation.

• Maintain customer relationships through proactive touches and communicate all relevant product and/or customer concerns or opportunities to internal stakeholders.  Suggest quality improvements of the product or overall offerings. 

• Aggressively manage travel & lodging (T&L) budget through optimization of travel strategies and cost savings maximizing value of expenditures. 

• Complete all position related administration requirements in a timely manner, maintain clear, concise and complete records to comply with all elements relevant to the job

• Possess strong interpersonal and people engagement skills.  Place personal and business integrity at forefront of all activities.

• Work effectively in a team oriented and collaborative environment and positively contribute to an energized team culture.  Work in fast paced, dynamic environment and be a self starter and self directed

Required Experience:

• RT(R), RN, CVT, or RCIS certification

• 2+ years of technical/clinical industry experience with Interventional Invasive Cardiology (Cardiac Cath Lab / Electrophysiology)

• Demonstrated experience working on GE Healthcare systems, specifically Mac-Lab and CardioLab.

• Deep understanding of clinical education training and associated process implementation.

• Demonstrated experience delivering complex information and modifying messaging based on audience.

• Willingness to travel extensively 80+% (4-5 days per week including overnights and some weekends) within the US and Canada via multiple modes of transportation.

• Must be willing to live within the territory (MAor CT)

Desired Experience:

• 10+ years clinical experience, 5+ years experience with GE modality specific platform(s) 

• Strong communication and clear thinking skills, ability to synthesize complex issues into simple messages.

• Ability to develop and build rapport at all levels of organization with key stakeholders, work seamlessly in a matrix environment

• Willingness to be flexible and adapt to changing personnel, team structure, business priorities and work environments

• Action oriented in taking the initiative to identify opportunities and recommended solutions

• Results-oriented and passionate about making a positive customer & business impact

• Able to express opinions, information and key points of an issue confidently, clearly and fluently 

• Strong and effective teaching and presentation skills, deliver materials / information with skill, confidence, and credibility  

• Strong organizational and time mgmt. skills.  Ability to multi-task and make independent decisions while working in a fast-paced environment with multiple and changing priorities.  Possess high tolerance for stress   

• Self-confident, service oriented, conscientious, assertive, persistent, achievement-oriented, flexible and a team player. 

• Possess exceptional interpersonal skills and communication skills, professional disposition and demeanor.  Behaviors are adaptive, functional, and constructive 

• Act with high integrity, accepting and adhering to high ethical, moral, and personal values in decisions, communications and actions

• Have career oriented outlook and enthusiastically seek and accept growth and development in position

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