General Electric Company

Clinical Application Support Specialist II- NM

General Electric Company$70K — $105K *
US-AnywhereRemote in United States
Healthcare
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Background as a nuclear medicine technologist or support role in nuclear medicine procedures preferred
  • 3+ years of clinical or medical experience
  • CNMT Certification preferred but not required
  • Strong written and verbal communication skills
  • Excellent organizational and time management skills
  • Empathetic mindset with active listening skills
  • Proficient analytical and critical thinking skills

Responsibilities

  • Learn specialized industry-specific software to support MIM customers
  • Provide excellent customer service and product training to clinical staff
  • Facilitate training sessions for team members and cross-functional teams
  • Diagnose and resolve customer concerns using remote technologies
  • Ensure customer satisfaction throughout the support journey
  • Collaborate with other teams to find solutions beyond your expertise
  • Act as the voice of the customer, sharing product insights with teams
  • Contribute to operational improvement initiatives within the department

Benefits

  • Medical, dental, and vision insurance
  • Paid time off
  • 401(k) plan with employee and company contributions
  • Life, disability, and accident insurance
  • Tuition reimbursement
Full Job Description
Job Description Summary
As a Clinical Application Support Specialist (CASS) you are the first point of contact for our customers and set the tone for the rest of their experience. The CASS is responsible for supporting customer needs by responding to incoming inquiries to resolve customer software issues or configuration requests and delivering personalized training.

The CASS must be organized and motivated, remain calm under pressure, and demonstrate empathy in every interaction. We are currently seeking an individual who has clinical Nuclear Medicine experience and a passion for helping others to join our world-class support team and work alongside us to provide an effortless customer experience.

** Please note - although we will consider candidates in all time zones - our preference is to find someone located in MST and PST time zones.

Job Description

What You’ll Do:

  • Learn specialized industry-specific software and apply this knowledge to support MIM customers
  • Provide excellent customer service and product training to hospitals, clinicians, and clinical staff to understand their needs and provide tailored support
  • Facilitate training sessions for team members, along with cross-functional teams
  • Use remote technologies to diagnose and resolve customer concerns and to guide customers in optimal software utilization.
  • Ensure customer satisfaction for every step of the customer’s support journey
  • Collaborate with other team members and departments in finding solutions that may be outside of your area of expertise
  • Act as the voice of the customer by sharing product insights with MIM’s product, quality, and management teams to improve the software and the overall customer experience
  • Contribute to departmental operational improvement initiatives

What You’ll Need:

  • A background as a nuclear medicine technologist or in a support capacity for nuclear medicine procedures preferred
  • 3 + years of clinical or medical experience
  • CNMT Certification preferred but not required
  • Strong written and verbal communication, organizational, and time management skills
  • Ability to actively listen and anticipate customer needs with an empathetic mindset
  • Strong analytical and critical thinking skills to provide unique solutions to complex customer issues
  • Ability to work with a flexible schedule

We will not sponsor individuals for employment visas, now or in the future, for this job opening. For U.S. based positions only, the pay range for this position is $70,400.00-$105,600.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.

Additional Information

About General Electric Company

GE Healthcare provides medical technology, intelligent devices, and care solutions. They offer medical imaging, information technologies, medical diagnostics, patient monitoring systems, performance improvement, drug discovery, and biopharmaceutical manufacturing technologies. GE Healthcare's mission is to improve patient care and outcomes by providing innovative healthcare solutions. Their technologies are used in hospitals, clinics, research institutions, and pharmaceutical companies worldwide to diagnose and treat various medical conditions.

General Electric Company Careers

Join the dynamic team at General Electric Company, a global leader in innovation and technology. As one of the most respected companies worldwide, we offer unparalleled job opportunities that propel your career to new heights. Work You’ll Do At General Electric Company, you’ll be part of a diverse team committed to transforming industries and improving lives through leadership in sectors such as aviation, power, renewable energy, and healthcare. Our culture thrives on innovation and leadership, fostering an environment where you can grow professionally and personally. Lead in a Unique Market Position General Electric Company stands at the forefront of digital and industrial transformation. Here, you’ll leverage your skills to solve complex challenges, drive growth, and lead projects that have a global impact. Our commitment to professional development and diversity training ensures that every team member is equipped to lead and innovate. Collaborate with Industry Experts Work alongside a global network of professionals, each bringing a wealth of knowledge and experience to our collaborative projects. General Electric Company’s culture of inclusivity and teamwork makes it a prime environment for networking and personal development. Innovative Work Join us to work on groundbreaking projects that redefine what’s possible. Our teams at General Electric Company are constantly pushing the boundaries of technology and innovation to create solutions that not only meet but exceed the needs of our customers and communities around the world. Be Part of a Great Team At General Electric Company, we understand that our employees are our greatest asset. That’s why we offer competitive benefits, extensive career advancement opportunities, and a supportive environment that values work-life balance. Our commitment to employee growth is reflected in our robust training programs and our focus on internal mobility. Future-Proof Your Career With a career at General Electric Company, your growth is limitless. Through our various training programs, internships, and leadership development initiatives, you can enhance your skills and advance your career in a direction that aligns with your professional and personal aspirations. Explore Job Opportunities and Internships Whether you’re starting your career or looking to make a significant impact in your field, General Electric Company offers a range of positions and employment opportunities that cater to your talents and ambitions. From internships that provide real-world experience to leadership roles that challenge your strategic thinking, there’s a place for you here. Stay Connected Join Our Team Search open positions that match your skills and interests. We are always on the lookout for passionate, curious, and solution-driven team players. Explore the possibilities that await you at General Electric Company. Keep Up to Date Stay informed with career tips, insider perspectives, and industry-leading insights—all from the people who work here. At General Electric Company, we’re more than a company—we’re a community. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities available at General Electric Company and become part of a team that’s reshaping the future of technology and industry. Join General Electric Company today and be a part of our journey to build a better world through essential technology and innovative solutions. Your career at General Electric Company awaits—explore, innovate, and lead with us.
Learn more about General Electric Company
Size
168,000 employees
Market Cap
$90.4 billion
Industry
Net Income
$5.7 billion
Founded
1892
5 Year Trend
-9.1%
Revenue
$79.6 billion
NASDAQ

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