Job Summary

The Clinical Account Manager (CAM) at Insulet is responsible for supporting healthcare providers, office staff, and patients while driving growth of the Omnipod® insulin management system through account management, education, and training initiatives. This field-based role includes conducting physician and patient trainings, building relationships with key opinion leaders, providing clinical support, and collaborating with cross-functional teams to strengthen customer partnerships.

Position Overview

The Clinical Account Manager (CAM) is responsible for supporting physicians, staff and both new and existing patients in the hospitals, office setting and associated satellite offices. The CAM will support the overall growth of Insulets business through effective account management by focusing on HCP influence, patient training, account in-services, educational support, and collaborating with supporting functions to build key account relationships.

Responsibilities

• Develop and coordinate execution of approved territory and customer specific plans adhering to all institutional and account guidelines and protocols:

  • Conduct physician office and team educational trainings

  • Conduct initial patient training and appropriate patient follow up based on the approved protocol established by site

  • Install Glooko and provide education as necessary

  • Identify and develop key opinion leaders as advocates

• Provide clinical insight and value to grow our business and enhance customer relationships

• Lead, collaborate and support the CSMs outside of the positions geography to ensure training is conducted within regional/national policies, and support material is approved per the pharmacy operational rules

• Participate in district meetings for training purposes, information updates, and sharing field intelligence information

• Account management which includes providing regular updates and keeping commercial leadership informed of site activity, material approvals, and regional and local office requests

Skills and Competencies

• Advanced diabetes management skills and deep understanding of the diabetes landscape and pump space

• A detailed understanding of the complexities of healthcare systems and account management

• Expert understanding of clinical practice recommendations and clinical protocols for training patients on insulin pump therapy following National Practice guidelines and National Standards of Care

• Solid background in market and account development, creating and implementing successful business strategies that drive market and sales growth. Must be able to effectively strategize both independently and collaboratively to develop plans to effectively operate within assigned account

• Demonstrated ability to work effectively and in matrix environment with multiple stakeholders

• Strong leadership and business development skills with the ability to lead without authority to achieve desired results

• Self-starter who needs minimal direction; extremely flexible, with a solid business acumen

• Strong listening and interpersonal communication skills, both written and verbal

• Effectively persistent and persuasive, while also being appropriately flexible and resilient, to respond to changing business and customer needs

• Strong computer proficiency and data analysis

• Strong project management skills with attention to detail

Education and Experience

Minimum Qualifications

• Associate degree

• 3+ years of related clinical experience

• Professional, up-to-date credentials and/or certifications (Certified Diabetes Care and Education Specialist (CDCES), Registered Dietitian (RD), or Registered Nurse (RN), PharmD, or other clinical credentials and/or certifications; state licensure (as required per state)

• Valid drivers license

Preferred Qualifications

• Bachelors Degree

• Prior sales or clinical experience in medical device and/or specialty of diabetes

Additional Information

• Must reside within the geographic area of the assigned territory. This position requires regular business travel, mostly by car within a set geographic region.

• Overnight travel and amount of air travel varies by territory, may be as much as 2 6 overnights per month.

• Ability to lift, carry and transport up to 30 lbs., professional sales samples and literature.

If youre ready to be a part of a company thats changing the future of diabetes care, we want to hear from you.Join us at Insulet Corporation, where your talent will make a real difference in peoples lives.

For U.S.-based positions only, the annual base salary for this role is $100,000.This position is eligible for incentive compensation.

We offer a comprehensive benefits package, including:

• Medical, dental, and vision insurance

• 401(k) with company match

• Paid time off (PTO)

• Andadditionalemployee wellness programs

Application Details:This job posting will remain open until the position is filled.To apply, please visit theInsuletCareers site andsubmityour application online.

NOTE: This position requires field-based working arrangements (travel within assigned territoryrequired). #LI-Remote