East Hawaii Health Clinics has an opening for a Clinic Manager to provide leadership and support for our Hilo-based Urgent Care clinic located at 1285 Waianuenue Avenue. This position supervises and coordinates the activities of these clinics, recommends changes in management policies and procedures and performs other duties as required.

JOB DUTIES:

• Supervise and coordinate daily operations of multiple medical and/or surgical clinics, ensuring smooth administrative and office service functions.
• Manage staff performance and development, including hiring, orientation, scheduling, training, evaluations, and addressing employee relations issues.
• Oversee fiscal operations, including budget preparation, expenditure control, purchasing, inventory management, and financial reporting.
• Ensure compliance with federal, state, and organizational regulations and standards, maintaining policies and operational procedures that support quality and safety.
• Collaborate with physicians, nurses, and clinical staff to improve workflows, enhance patient experience, and support quality improvement initiatives.
• Represent the clinics to the community, building positive relationships with patients, families, and local organizations to strengthen public relations.

REQUIRED QUALIFICATIONS:

EDUCATION: Bachelor's degree from a four (4) year accredited college or university in public administration, business administration or related field.

SPECIALIZED EXPERIENCE: Two (2) years of professional work experience in administrative, supervisory or consultative work in a hospital/clinic administration involving fiscal matters, principles and practices of a clinic operation; budget formulation and justification; personnel management; hospital or allied medical care facility procedures; and various medical assistance programs.

SUPERVISORY EXPERIENCE: One (1) year of supervisory work experience which demonstrated the applicant's knowledge of and ability to apply the principles, practices, techniques and methods of supervision including: (1) planning, organizing and directing the work of others; (2) assigning and reviewing work; (3) advising others on difficult work problems; (4) timing and scheduling work; and (5) training and developing employees.

SUBSTITUTION:

• Excess experience of the type and quality described above, or any administrative, professional, technical, or other responsible work which required a high degree of analytical skill may be substituted for education on a year-for-year basis.
• A Master's degree in health care, hospital administration, public health administration, business administration, social work or nursing may substitute for one (1) year of specialized experience OR excess experience of the type and the quality described above, or any administrative, professional, technical, or other responsible work which required a high degree of analytical skill may be substituted for education on a year for year basis.

KNOWLEDGE OF: Principles and practices of office management and supervision; office practices and procedures; fiscal administration including budget preparation, expenditure control and financial reporting; knowledge of outpatient clinic operations and functions that include quality improvement process, data collection and statistical analysis; knowledge of good customer service principles; working knowledge of computer programs; current federal and state law and regulations relevant to outpatient functions and ability to access and maintain currency of regulations, law and standards and draft needed changes required for compliance.

ABILITY TO: Provide overall direction and manage various Outpatient Clinic programs, plan, implement and evaluate operations and activities; make sound recommendations and decisions; resolve personnel and program problems; deal tactfully and effectively with physicians, patients, visitors, employees and others. Analyze and prepare reports and budgets; ability to carry out a varied range of management functions; organize, assign, coordinate and review the work of others; effectively communicate through written material and oral presentations to groups or individuals; must be able to effectively multitask, prioritize, delegate and meet deadlines.

Salary effective 7/1/2026; updated 5/12/2026

Benefits

• 13 paid holidays each year (104 hours); 14 (112 hours) during election years*
• 21 paid vacation days (168 hours) per year*
• 21 paid sick days (168 hours) per year*
• Medical, dental, vision, and prescription plans
• Employee Assistance Program
• Participation in the State of Hawaii's retirement system
• Potential eligibility for various student loan repayment & scholarship programs

* Rates listed for paid holidays, vacation and sick days are for 1.0 Full Time Equivalent (FTE) positions assigned to 8 hour shifts. Accruals for these benefits are otherwise prorated based on FTE.

Pre-Employment Health Requirements

Offers of employment will be contingent on successfully passing a pre-employment examination, which includes a drug screen and other regulatory medical requirements such as, but not limited to, a tuberculosis (TB) screen. The cost for drug screening and blood draw for QuantiFERON and Titers, shall be borne by the Hawaii Health Systems Corporation.

Pre-Employment Assessments for External Candidates

As part of the recruiting process for this position, external applicants (job applicants NOTemployed by HHSC's East Hawaii Region) are required to complete pre-employment assessments shortly after application submission. If you are not an employee of the East Hawaii Region of HHSC, you will receive an email containing assessment instructions. We ask that you complete the assessments within two days of receipt of the request.

Shift Details

Must be available to work shifts, weekends and holidays as necessary based on hospital operations. Services are provided 24/7.