Full Job Description
We are seeking an experienced Clinic Manager to join our team. The Clinic Manager is responsible for the overall leadership, performance, and daily operations of a high-volume private practice orthopedic clinic serving 300-500 patient visits per day. This role partners closely with physician owners and executive leadership to drive operational efficiency, maximize profitability, and deliver an exceptional patient experience in a fast-paced, patient-centered environment.
The Clinic Manager is accountable for clinic performance across operations, staffing, patient satisfaction, and financial outcomes, while ensuring alignment with the practice's strategic growth goals.
Primary Duties & Responsibilities:
Operational Leadership
• Oversee all aspects of daily clinic operations to ensure efficient, high-quality care delivery in a high-volume setting.
• Optimize patient flow, scheduling templates, and provider utilization to support 300-500 daily visits.
• Implement and maintain streamlined workflows to reduce wait times and increase throughput.
• Ensure clinic readiness, including staffing levels, equipment, and supplies.
Physician Partnership
• Work closely with physician partners to align clinic operations with provider preferences and productivity goals.
• Support surgeons and providers by optimizing clinic efficiency, reducing administrative burden, and improving patient access.
• Act as a key liaison between physicians and administrative teams.
Financial Performance & Practice Growth
• Manage clinic P&L with a strong focus on revenue growth, cost containment, and operational efficiency.
• Monitor and analyze KPIs such as visit volume, provider productivity, reimbursement trends, and margin performance.
• Collaborate with ownership to identify and implement growth opportunities.
• Ensure front-end and back-end revenue cycle coordination, including charge capture, scheduling accuracy, and eligibility processes.
Team Leadership & Accountability
• Lead a large multidisciplinary staff, including front office, medical assistants, imaging, therapy, and scheduling teams.
• Coordinate leadership efforts with role-specific team leaders.
• Build a high-performance culture focused on accountability, efficiency, and patient service.
• Manage hiring, onboarding, training, and performance management processes.
• Ensure staffing models align with clinic volume and financial targets.
Patient Experience & Retention
• Champion a high-quality, concierge-level patient experience consistent with private practice standards.
• Monitor patient satisfaction metrics and implement improvement initiatives.
• Resolve patient concerns quickly and professionally to maintain practice reputation and retention.
Compliance & Risk Management
• Ensure compliance with all regulatory requirements (HIPAA, OSHA, payer guidelines).
• Maintain clinic policies, procedures, and safety standards.
• Partner with leadership on risk management and quality assurance initiatives.
Systems & Process Improvement
• Leverage EMR and practice management systems to improve reporting, efficiency, and decision-making.
• Identify operational inefficiencies and lead continuous improvement initiatives.
• Support implementation of new technologies, workflows, and service offerings
Education & Experience
• Bachelor's degree in healthcare administration, Business, or related field preferred.
• 5+ years of healthcare management experience, preferably in orthopedic or surgical private practice.
• Demonstrated success managing high-volume clinic operations and large teams.
**Pay is based on experience
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Pet insurance
• Vision insurance