The Manager, Clinic Administrator plans and directs the work of professional and support personnel who provide outpatient care to patients in a clinical setting. The Manager, Clinic Administrator works within specific guidelines and procedures. You will apply advanced technical knowledge to solve moderately complex problems. You will receive assignments in the form of goals and determine the approach, resources, schedules, and goals.
The Manager, Clinic Administrator helps develop and leads implementation for staffing plans and procedures for the facility and works with clinicians to ensure patient outcomes. You relate decisions to resources, approach, and tactical operations for projects involving their own departmental area. Require cross departmental collaboration and conduct briefings and area meetings; maintain frequent contact with other managers across the department.
Main RESPONSIBILITIES
Leadership & Operational/Organizational Management:- Oversee operations within a multi-physician office or clinical group, maintaining an owner-operator mindset and leading by example. Manage Medical Assistants (MA) and Front Office (FO) staff to promote a positive team culture, guide performance expectations, and manage daily schedules.
- Ensure adherence to state and federal regulations.
- Plan and implement staff meetings, demonstrating financial skills and managing Profit & Loss (P&L) to connect strategy with results.
- Manage front-of-house and back-office operations, ensuring the center is clean, organized, and welcoming.
- Manage center associates ensuring staff, onboarding new associates, including providers, and ongoing development
- Conduct monthly meetings with Regional Associate Operations Director (AOD), Assistant Medical Directors (AMD), and providers.
- Monitor and improve NPS Scores, providing explanations and conducting service recovery requests.
- Foster collaboration and communication with colleagues, patients, and important partners.
- Help with administrative tasks such as expense reporting, new provider hiring/onboarding, license/credentialing management, scheduling.
Clinical/Patient Management:- Commitment to creating patient-centric environments and promoting a culture of care and connection.
- Provide service excellence by prioritizing patient needs, ensuring high satisfaction, and including their perspectives in decision-making.
- Address clinician performance issues and manage and resolve patient complaints, focusing on retention and acquisition.
- Focus on patient outcomes and integrate Value-Based Care (VBC) principles into daily operations.
- Conduct monthly safety audits, manage MSDS and OSHA concerns, and address clinic operation opportunities.
- Collaborate with providers on patient terminations in compliance with regulations
Dyad Partnership:- Collaborate with clinical dyad partners, meeting to agree on clinical and operational goals and building teams with clinical and operational staff.
- Maintain regular communication to align on performance, strategies, and team management.
- Ensure unified decision-making and messaging for cohesive leadership.
- Work together towards common goals that support the mission, vision, and values, along with patient experience outcomes.
- Manage clinic/market dynamics and engagement interdependently.
- Communicate incentive plans.
- Develop provider engagement strategy plan to reduce turnover, improve provider satisfaction and burnout.
Use your skills to make an impact Required Qualifications:
- Must be able to work on-site at assigned Center(s).
- 5+ years of operational leadership experience within a multi-physician office or clinical group, including front of house management and clinical operations, along with direct leadership experience and a demonstrated ability to lead, coach, and mentor teams.
- Primary Care experience, full-risk VBC experience, understanding of state and federal healthcare regulations.
- Experience with Electronic Medical Record (EMRs) or Health Information Management (HIMs) systems and knowledge of various software tools.
- Proven interpersonal skills with the ability to interface effectively both internally and externally with a wide range of people including physicians, office staff, hospital executives, medical groups, IPA's, community organizations and other health plan staff.
- Job is considered patient facing and is part of Humana's Tuberculosis (TB) screening program. Candidates selected for this job will be required to be screened for TB.
- Candidates selected for this job will be required to adhere to Humana's flu vaccine policy.
- Current CPR certification Associates working in the State of Florida will need ACHA Level II Background clearance.
Preferred Qualifications:
- Bachelor's degree, preferably in Business Administration, Healthcare Administration, or a related field; or, in lieu of a bachelor's degree, 5+ years of Healthcare Administration/Leadership experience
- Basic knowledge of Population Health Strategy
- Familiarity with Medicare
- Experience managing a budget of $500,000+
Additional Information: This role is considered patient-facing and is part of the company's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.
Interview Format: HireVue:As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.
Benefits:Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security-both today and in the future, including:
- Health benefits effective day 1
- Paid time off, holidays, volunteer time and jury duty pay
- Recognition pay
- 401(k) retirement savings plan with employer match
- Tuition assistance
- Scholarships for eligible dependents
- Parental and caregiver leave
- Employee charity matching program
- Network Resource Groups (NRGs)
- Career development opportunities
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Scheduled Weekly Hours40
Pay RangeThe compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$71,100 - $97,800 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of BenefitsHumana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
