Job Title: Client Success Manager (SUD - Revenue Cycle Management)
Experience: 5-7 years of experience in Revenue Cycle Management, with direct exposure to SUD / Behavioral Health
Qualification: Bachelor's degree in a related field or equivalent experience
Location: Dallas, Texas / Remote
Terms: Full-time
Job SummaryThe Client Success Manager - SUD (Substance Use Disorder) will be responsible for managing and growing client relationships within the behavioral health and SUD segment, ensuring successful delivery of RCM services from onboarding through long-term engagement.
This role requires a strong understanding of SUD billing, compliance, payer guidelines, and behavioral health workflows. The candidate will act as a liaison between clients and internal teams (onshore/offshore), ensuring high-quality service delivery, client satisfaction, and revenue growth.
Responsibilities- Act as the primary point of contact for SUD/behavioral health clients
- Manage end-to-end client lifecycle including onboarding, implementation, and ongoing success
- Collaborate with operations, billing, AR, and coding teams to ensure accurate and timely RCM delivery
- Provide subject matter expertise in SUD billing, payer requirements, and compliance
- Monitor and analyze KPIs (AR days, collections, denial rates, reimbursement trends)
- Lead implementation and transition processes, ensuring smooth onboarding of new clients
- Conduct regular client meetings and Quarterly Business Reviews (QBRs)
- Drive client retention, satisfaction, and revenue growth through upsell/cross-sell opportunities
- Partner with onshore and offshore teams to ensure service quality and performance outcomes
- Act as a client advocate, ensuring expectations are met and exceeded
- Identify process improvements and optimization opportunities within SUD RCM workflows
- Support business development by providing insights on client needs and market trends
- Ensure compliance with SUD regulations, payer policies, and state/federal guidelines
- Travel as required based on client and business needs
Ideal Skills we are seeking- Strong expertise in SUD/Behavioral Health RCM processes
- Excellent client relationship and stakeholder management skills
- Strong analytical and problem-solving abilities (denials, AR, revenue leakage)
- Proven ability to manage multiple clients and projects simultaneously
- Excellent communication, presentation, and interpersonal skills
- Experience working with offshore delivery teams
- Self-driven, detail-oriented, and highly organized
Required Qualification- Bachelor's degree in a related field or equivalent experience
- 5-7 years of experience in Revenue Cycle Management, with direct exposure to SUD / Behavioral Health
- Strong knowledge of SUD billing, coding, payer guidelines, and compliance
- Experience managing client relationships in a healthcare/RCM environment
- Experience working with US healthcare providers and payer systems
