Essential Key Responsibilities- Serves as the primary post-sale point of contact for clients
- Work as a Trusted Advisor to provide strategic guidance and a path to value with clients.
- Actively manage a portfolio of assigned accounts so that clients may achieve their positive business
outcomes - Responsible for all post-sale activities as part of the clients' journey, including business outcome planning
(ROI) and conducting Quarterly Business Reviews (QBR) with key decision makers - Use in-depth knowledge of client industry and/or business processes, deep knowledge of the product(s) being sold and technical expertise to drive and increase adoption and utilization and ensure a successful renewal
- Contribute to revenue expansion and retention by identifying and addressing renewal risk and product adoption roadblocks as well as identifying opportunities for growth
- Monitor client usage data, health indicators, renewal dates, and growth opportunities and translate them
into strategies for success - Coordinate with implementation teams to ensure solution delivery meets or exceeds contracted SLAs and KPIs
- Are the internal voice of the customer by proactively working with cross-functional teams to channel client feedback and problems into enhancements and solutions
- This role is intended for a professional who has wide-ranging experience
Education and Experience- 15+ years of relevant experience
- Bachelor's Required
- Master's Preferred
Additional Skills and/or Certifications- Minimum of 15 years in a post-sale client management experience leading a portfolio of high-touch enterprise and/or strategic accounts
- Has technical acumen to understand and connect the clients' business goals with our product abilities
- Highly articulate with excellent business communication (verbal and written) skills and presentation skills suitable for a global corporate environment
- Experience in working with complex, multi-divisional, multi-geographical customers
- Experience working with cross-functional teams (Product, Sales, Support, Ops)
- A bias for action
- Possesses excellent MS-Excel, MS-PowerPoint and MS-Word skills
- Show an ownership mindset in everything you do; be a problem solver, be curious and be inspired to take action, be proactive, seek ways to collaborate and connect with people and teams in support of driving success
- Continuous growth mindset, keep learning through social experiences and relationships with stakeholder, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs
$123,100 - $206,800 a year
This role is commission eligible
Benefits We Offer• Generous paid time off in your first year, increasing with tenure.
• Up to 16 weeks 100% paid parental leave after one year of employment.
• Paid sick time to care for yourself or family members.
• Education assistance and extensive training resources.
• Do Good Program: Paid volunteer days & donation matching.
• Competitive 401k with company matching.
• Health & wellness benefits, including discounted Wellhub membership rates.
• Medical, dental & vision insurance for you, spouse/partner & dependents.
