Client Success Advisor (RCM Expert)Level: Associate DirectorLocation: United StatesTravel: As RequiredEmployment Type: Full-TimeAbout the role:As a
Client Success Advisor and RCM Expert, you will take a lead role in managing large-scale transitions and delivering client success. Working closely with our RCM and Transitions teams and directly with clients, you will ensure the seamless and successful transition of contracted revenue cycle management functions across practices, hospitals, and health systems. You will serve as a subject matter expert representing Cognizant's products and services, provide consultative reviews of revenue cycle performance, and recommend process changes that improve the overall performance and efficiency of the provider. This is a high-visibility, challenging opportunity that calls for strong business acumen, leadership, and a motivated, results-driven attitude.
In this role you will• Develop trusted advisor relationships with healthcare leadership, providing strategic guidance and representing results to executive leadership at provider offices, hospitals, and health systems
• Lead complex transition engagements, performing due diligence to align with contractual obligations and set clear expectations with clients and internal stakeholders
• Provide expertise in revenue cycle, clinical integration, and financial turnarounds, designing innovative solutions to pressing revenue cycle challenges
• Establish and monitor KPIs, investigate claims using A/R analysis and related tools, and make data-driven decisions to evaluate and improve transition outcomes
• Build strategic client relationships, document Work Instructions and Standard Operating Procedures, and ensure compliance with all state and federal billing regulations
Key Responsibilities:• 10 or more years of experience in healthcare operations, consulting, or related fields
• Expert knowledge of revenue cycle management across the care continuum, including CPT and ICD-10 knowledge
• Experience advising senior healthcare executives with strong communication, presentation, and storytelling abilities
• Experience working in a medical practice environment, including Pediatrics and Behavioral Health medical billing
• Degree in Business Administration or equivalent related experience.
Required Skills and Qualifications:• MGMA ACMPE membership or knowledge
• Certified Professional Coder (CPC) certification
• Salesforce knowledge and proficiency with Microsoft Office Suite and Google Docs
• Entrepreneurial mindset with a proven business development track record
• Demonstrated commitment to developing talent and fostering client success.
The annual salary for this position is between $140,000 - $165,000 depending on the experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant's applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer:Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
While our system allows application in all languages, job required language(s) and proficiency level(s) vary. However, basic English proficiency is required for Company-wide communications purposes
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