Who We Are Looking For

We are seeking an experienced Client Solution Manager (CSM) with a comprehensive understanding of the Front to Back servicing and operating model and delivery ecosystem, and a proven ability to translate complex client needs into scalable, standardsaligned enterprise solutions.

The ideal candidate is a trusted client partner with strong emotional intelligence, able to navigate ambiguity, manage stakeholder tension, and lead delivery across a complex, matrixed organization. You will be comfortable influencing without formal authority, operating with urgency, and driving progress in a fastpaced, highgrowth environment while shaping the evolution of Alpha CSM product capabilities.

What You Will Be Responsible For

As a Client Solution Manager, you will own the endtoend solution design and delivery lifecycle for large, complex, and longterm client engagements. You will coordinate delivery across products, technology, and functional teams, while maintaining strong client relationships and ensuring alignment to Alpha standards and roadmap priorities.

Key responsibilities include:

• Lead complex Alpha implementations by defining targetstate solutions, operating models, and endtoend workflows aligned to the State Street architecture
• Act as a senior client partner, managing relationships, communication, and client sentiment throughout solution design and delivery
• Navigate the State Street organization effectively to remove blockers, align stakeholders, and ensure timely program execution
• Gather and shape client requirements, critically assessing client asks against existing capabilities and future Alpha roadmap deliverables
• Translate requirements into clear Business Requirement Documents (BRDs) and shortterm solution designs that bridge currentstate needs to strategic outcomes
• Drive solution decisions with urgency and ownershipturning ambiguity into progress by making wellinformed, timely decisions without waiting for perfect information
• Influence and facilitate solution design and delivery decisions through Alpha governance and forum structures
• Coordinate solution delivery across functional areas, ensuring integrated builds across all phases of implementation
• Design interim and interface solutions that meet client needs while avoiding unnecessary rework, complexity, or architectural drift
• Ensure solutions align to Alpha product principles, longterm standards, and scalability objectives.
• Apply strong emotional intelligence to manage escalations, resolve tensions, and maintain momentum across internal teams and client stakeholders
• Identify opportunities to improve delivery efficiency, productivity, and reuse across people, process, and technology
• Apply change, risk, and resource management principles to protect outcomes and delivery timelines
• Ensure all solution management activities comply with legal, regulatory, and internal policy requirements
• Provide transparent reporting on delivery progress, risks, and outcomes to senior management

What We Value

• Deep understanding of enterprise platforms, solution architecture, and largescale implementation delivery
• Strong client relationship management skills, with the ability to build trust, credibility, and longterm partnerships
• High emotional intelligence and resilience, particularly in highpressure, highvisibility client situations
• Exceptional communication and presentation skills, with the ability to distill complexity into clear, actionable narratives
• A strong sense of ownership, accountability, and bias toward action
• Demonstrated alignment with State Streets Enterprise Culture traits:
  • Choose to Own It
  • Break Through Silos
  • Deliver Results Through Integrity
  • Do Better Every Day
  • Care for Colleagues, Clients, and Community

Education & Preferred Qualifications

• Strong understanding of financial markets and investment management processes, including fronttoback operating models
• Bachelors degree in a financial, analytical, or related discipline preferred, or equivalent industry experience
• Extensive experience managing large, complex, multiyear programs and implementations
• Proficiency in Excel and PowerPoint
• Experience with Agile delivery, systems thinking, and/or professional services environments
• Familiarity with Jira and/or Clarity is a plus
• Willingness and ability to travel as required

Salary Range:

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Employees are eligible to participate in State Streets comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.

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