JP Morgan Chase & Co.

Client Solutions Architect-Payments-Vice President

JP Morgan Chase & Co. • $150K — $200K *
US-AnywhereRemote in Atlanta, GA
Finance & Insurance
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5+ years of experience in a related product domain
  • Strong technical understanding for solution configurations
  • Experience in sales support including pricing and pipeline planning
  • Familiarity with client interactions in tech environments
  • Ability to articulate complex technical concepts to varied audiences
  • Strong problem-solving and strategic thinking skills
  • Track record of successful client solution delivery

Responsibilities

  • Lead configuration and modification of products to suit complex client needs
  • Support Sales with solution development and pricing strategies
  • Present technical demonstrations and solutions to client teams
  • Define development requirements based on client feedback
  • Collaborate with product owners to enhance client engagement and product design
  • Document client interactions and ensure product alignment with client needs
  • Work with cross-functional teams to ensure product readiness and interoperability
  • Evaluate product design enhancements for scalability and marketability
  • Create product documentation and tutorials for customer self-service
  • Analyze client usage of products to drive continuous improvement

Benefits

  • Opportunity to work with cutting-edge payment technologies
  • Collaborative environment with cross-functional teams
  • Exposure to a wide range of client challenges and industries
  • Access to professional development and training resources
  • Work with a global leader in the financial services industry
Full Job Description
Job Description

As a Client Solutions Architect Manager in JP Morgan's Merchant Services team, you are an integral part of a team that innovates and supports the sales process for the technical adoption of comprehensive product solutions for clients with complex challenges. Leveraging your technical expertise in specific products and industries, your deep understanding and experience with client user needs, you develop viable solutions that add value to clients, track how clients are using our products, and ensure results are realized.

Job responsibilities

  • Leads the configuration and modification of the firm's products and solutions, often in partnership with Technology, to fit complex client use cases
  • Supports Sales in solutioning and mandating deal stages for pricing, pipeline planning, and account planning
  • Engages with technical members of client teams to deliver presentations and technical demonstrations on product capabilities and solutions
  • Identifies and defines development requirements for product design enhancements based on client feedback
  • Collaborate with product owners to define product requirements and design, ensuring the voice of the client and client use cases are documented as part of the product solution, while also defining blueprints to drive scale and enhance client engagement experience, thereby aligning user expectations with product features and capabilities. Collaborate closely with commercialization and go to market to improve product adoption and profitability
  • Document and articulate the expected interoperability of products to support the definition of client journey test cases, aiding the testing team in understanding client behaviors to ensure features and capabilities align with expected client behaviors, while also documenting client use cases, solution architectures, and funds flow diagrams that represent the client experience and use of interoperable products, focusing on key areas such as experience and UX control, authorization optimization, cost management, ease of integration, and fraud and security.
  • Collaborate with cross functional teams including product, user acceptance testing, operations, servicing, risk and relationship teams to promote product readiness and interoperability as it relates to products and services consumed by our clients
  • Evaluate and recommends enhancements to product design to ensure it is delivered for scale and supports marketability of the product
  • Contribute to the development of product documentation, tutorials and knowledge based articles to support customer self service
  • Track and analyze how clients are using our products to ensure results are realized. Stay updated on industry trends and emerging technologies to continuously improve solutions offered to clients.
  • Act as a liaison between clients and internal teams to ensure successful implementation of solutions. Provide technical guidance and support to clients and internal teams.


Required qualifications, capabilities, and skills

  • 5+ years of experience or equivalent expertise working across a related broad set of products
  • Demonstrated ability to apply a deep technical understanding to solution configurations in a specific domain
  • Experience supporting Sales in pricing, pipeline planning, and account planning
  • Experience working with clients in a technology field and interfacing with engineers
  • Demonstrated ability to define, document and communicate product business requirements as this role requires breaking down and explaining complex technical concepts to both technical and non-technical audiences
  • Strong problem solving and attention to detail with the ability to think strategically
  • Proven track record of delivering successful client solutions.
  • Strong analytical skills and the ability to interpret data to make informed decisions.


Preferred qualifications, capabilities, and skills

  • 3+ years of payments and/or merchant services experience working directly with clients and architecting client solutions and experiences
  • Degree in marketing, product, computer science
  • Experience with technologies, REST APIs, HTML, JavaScript, CSS, Python, SQL SOAP, Snowflake, Splunk and/or developing mobile applications and web experiences
  • Demonstrated ability to manage multiple priorities and work effectively in a fast paced environment
  • Familiarity with project and program management tools such as Jira or Asana
  • Expertise with Cloud-based solutions and technologies
  • Knowledge of industry-specific regulations and compliance requirements


About the Team

A part of the Commercial & Investment Bank, J.P. Morgan Payments enables organizations of all sizes to execute transactions efficiently and securely, transforming the movement of information, money, and assets. The team of experts tackles complex challenges at every stage of the payment lifecycle. And their industry-leading solutions facilitate seamless transactions across borders, industries, and platforms.

Operating in over 160 countries and handling more than 120 currencies, J.P. Morgan Payments business is the largest processor of USD payments, with a daily transaction volume of $10 trillion.

About JP Morgan Chase & Co.

JP Morgan Chase & Co. stands at the forefront of the global financial services industry. They offer an expansive array of products and services to a diverse clientele, including individuals, corporations, governments, and institutions. Ever since the merger of J.P. Morgan & Co. and Chase Manhattan Corporation in 2000, this industry-leading entity has become renowned for its comprehensive portfolio encompassing consumer and community banking, corporate and investment banking, commercial banking, as well as asset and wealth management. Headquartered in the vibrant city of New York, JP Morgan Chase & Co. boasts a formidable presence across over 100 countries worldwide.

Unveiling Employment Opportunities at JP Morgan Chase & Co.

Vacancies and Hiring Initiatives

JP Morgan Chase & Co. is continuously on the lookout for talented individuals eager to contribute to its legacy of excellence. The company's recruitment efforts are geared towards identifying candidates with the right blend of skills and qualifications to drive forward its various business segments. Whether you are a seasoned professional or a recent graduate, JP Morgan Chase offers a plethora of job openings across multiple disciplines.

High-Demand Positions

Among the myriad of roles, certain positions stand out for their attractive compensation packages and career advancement prospects. Notably, high-paying jobs at JP Morgan Chase & Co. include Relationship Manager, Branch Manager, and Software Engineer. These roles are critical to the firm's operations and offer lucrative opportunities for those with the requisite expertise.

Navigating the Job Market at JP Morgan Chase & Co.

Leveraging Job Portals and Job Alerts

For job seekers aiming to tap into the opportunities at JP Morgan Chase, staying updated through job portals and subscribing to job alerts is crucial. These tools can provide timely information about job openings, job fairs, and recruitment events, enabling candidates to apply promptly and prepare adequately for interviews.

Preparing Your Job Application

Your job application, comprising your resume and cover letter, is your ticket to securing an interview at JP Morgan Chase. Highlight your qualifications, skills, and experiences that align with the job listing, ensuring you stand out in the competitive job market.

Acing the Interview

Preparation is key to succeeding in your interview with JP Morgan Chase. Familiarize yourself with the company's business segments, values, and recent achievements. Demonstrating how your background and aspirations match the company's goals can significantly increase your chances of employment. A World of Job Opportunites in the Financial Services Industry JP Morgan Chase & Co. offers a world of job opportunities for those seeking to make their mark in the financial services industry. With competitive salaries, comprehensive benefits, and endless possibilities for growth, positions at JP Morgan Chase are highly coveted. By staying informed through job sites, tailoring your applications, and preparing thoroughly for interviews, you can enhance your prospects of joining the esteemed ranks of JP Morgan Chase employees. Explore the job board, seize the job opportunities, and embark on a rewarding career journey with one of the world's leading financial institutions.
Learn more about JP Morgan Chase & Co.
Size
661 employees
Market Cap
$384.5 billion
Industry
Finance & Insurance
Net Income
$29.1 billion
Founded
1823
5 Year Trend
+0.7%
Revenue
$261.5 million
NASDAQ
CCF
* Ladders Estimates

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