EPIQ Systems

Client Services Project Manager

EPIQ Systems • $100K — $125K *
US-Anywhere
+ 2 other locationsRemote
Legal & Accounting
Less than 5 years of experience
Reposted Today
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Job Overview by Ladders

Qualifications

  • Minimum of 2 years project management experience in eDiscovery or litigation support settings.
  • Proven track record managing multiple projects simultaneously.
  • Strong oral and written communication skills for effective leadership.
  • Proficient in client relationship management and expectation setting.
  • Solid understanding of database management and legal document review processes.
  • Ability to oversee projects from planning to production, maintaining control over client requirements.

Responsibilities

  • Serve as the main point of contact for key clients, managing service delivery relationships.
  • Enhance client satisfaction through clear communication and coordination of deliverables.
  • Execute project forecasts and schedules as directed.
  • Verify client and project requirements to ensure high quality and accuracy.
  • Provide proactive communication, addressing client issues promptly.
  • Maintain up-to-date records of all project statuses.
  • Demonstrate leadership to clients and internal teams, delivering professional project outcomes.

Benefits

  • Opportunities for professional growth and development.
  • Supportive environment with a focus on teamwork and collaboration.
  • Engagement with enthusiastic and high-achieving colleagues.
Full Job Description
Job Description:
Job Summary:

The Project Manager of Client Services will serve as a leader in successfully managing assigned client relationships through effective project management coordination and execution. Successful candidates must have the team leadership and professional background in the electronic discovery industry to successfully manage multiple projects and client relationships in a fast-paced environment.

Essential Job Responsibilities
  • Serves as the primary liaison with key client representatives with the goal of owning the service delivery relationship;
  • Drives overall client satisfaction through effective coordination and communication of client deliverables;
  • Effectively executes project forecasts and work schedules implemented by the Sr. Project Manager or Client Services Director;
  • Ensures client and project requirements are being met with the highest quality and accuracy through verification and communicating routinely with both the client and internal partners;
  • Consistently delivers proactive communication with clients and when client issues arises addresses those issues or expeditiously escalates to the Sr. Project Manager of Client Services Director;
  • Ensures that an update to date record is maintained with regard to the status of all projects being worked on;
  • Demonstrates leadership to both the client and internal partners, delivering project objectives professionally and with high quality.
  • Instills confidence with the client and serves as a primary public face of Epiq's high-quality service delivery offering.


Required Qualifications & Characteristics
  • A solid understanding of eDiscovery and the litigation support industry which is typically a result of at least 2 years of experience in project management positions with law firms, corporate legal departments or eDiscovery service providers.
  • Demonstrated success in the management of multiple simultaneous projects.
  • Oral and written communication skills which provide a strong and confident leadership presence.
  • Excellent client relationship skills which include the ability to proactively manage client expectations, recognize client needs and adapt company capabilities to consistently meet client requirements.
  • A solid understanding of database design and management, data processing activities and legal document review requirements.
  • Demonstrated ability in each of the following areas: ensure effective control of all aspects of a project from initial planning through final production; development of project plans; balance overall client requirements; development of relationships; and review financial and billing information in a timely manner to ensure deadlines are consistently met.

The Compensation range for this role is 100,000 to 125,000 CAD annually and may be eligible for an annual bonus.

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About EPIQ Systems

Epiq Systems is a global provider of technology-enabled solutions for the legal industry. The company offers a wide range of services, including eDiscovery, document review, bankruptcy, and class action administration. Epiq Systems serves law firms, corporations, and government agencies around the world. The company was founded in 1988 and is headquartered in Kansas City, Kansas.
Learn more about EPIQ Systems
Size
1,500 employees
Industry
Finance & Insurance
Founded
1988
NASDAQ
EPIQ
* Ladders Estimates

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