Job SummaryDo you thrive on solving complex client challenges for high-value enterprise accounts? Spectrum Business is seeking a Client Services Manager III to lead tailored interactions and escalations for our most significant clients, ensuring seamless communication across sales, billing, technical support, and operations. This expert role is dedicated to continuous improvement and partnership, delivering meaningful impact throughout every stage of the client relationship.
ResponsibilitiesHow You'll Make an Impact- Advocate for top-tier enterprise clients by guiding functional teams to resolve issues efficiently and enhance overall satisfaction
- Lead account profile audits to ensure accurate updates and management across client portfolios
- Support client finance and technical teams by facilitating proper billing for services rendered
- Recommend improvements to internal processes and tools, driving better client experiences and operational efficiency
- Monitor client activities proactively to minimize escalations and provide timely resolutions
- Engage boundary partners in billing and operational reviews to ensure revenue assurance and minimize client churn
- Track and report on account trends, installation, network service, maintenance and disconnect activities, aligning outcomes with client initiatives
Working Conditions - Office environment
- Valid driver's license with a satisfactory driving record as defined by Spectrum Business standards
- Day and overnight travel may be required up to 40%
QualificationsWhat You'll Bring to Spectrum Required Qualifications Education - Bachelor's Degree preferred or equivalent combination of education and experience
Experience - 4+ years of telecommunications client services or sales client services experience
Skills - Ability to read, write, speak and understand English
- Knowledge of relational databases and ability to create stored procedures
- Ability to manage multiple projects simultaneously, prioritize and organize effectively
- Experience working with cross-functional teams and building relationships with customers
- Proficiency in MS Office, Salesforce and CRM tools
- Knowledge of telecommunications industry, specifically cable television products and services
- Understanding of sales strategies and procedures
Preferred QualificationsExperience- Prior experience in a retention or sales environment
- Prior experience in the telecommunication industry working with large enterprise clients
