JP Morgan Chase & Co.

Client Service Senior Manager

JP Morgan Chase & Co.$100K — $120K *
Tempe, AZ 85284In-Person
Finance & Insurance
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of client-facing work experience in a relevant field
  • Proven knowledge of Treasury Services and/or Custom Card products
  • Experience in data analytics and change management
  • Strong project management and execution skills
  • Exceptional verbal, written, and interpersonal communication skills
  • Demonstrated ability to influence others without direct authority
  • Proficient in Google G Suite and Microsoft Office tools

Responsibilities

  • Lead and manage teams of client service professionals for Commercial Bank clients
  • Collaborate with stakeholders to resolve client escalations effectively
  • Analyze client data to identify trends and inform strategy
  • Drive initiatives to enhance business strategies and technology
  • Manage operations in high-pressure settings while planning for resilience
  • Attract and develop top talent; coach and engage for improved performance
  • Build a culture of trust, transparency, and integrity among teams

Benefits

  • Opportunity to lead and innovate in a strategic role
  • Dynamic work environment focused on professional development
  • Emphasis on building diverse and inclusive teams
  • Access to advanced digital tools to enhance client service
  • Travel opportunities to engage with clients and internal partners
Full Job Description
JOB DESCRIPTION

Lead a team or teams of Client Service professionals who advise our moderate to complex Commercial Bank clients.  Manage multiple internal and external relationships to provide our clients with best in class service.  Help be the reason our client stay with Chase!   

As a Client Service Senior Manager for the Commercial Bank you will lead the business, own a portfolio of clients and manage a group of dynamic client service managers. As a strategic leader, you will drive change through innovation & transformation, execute the firm’s strategy and modernize the client experience.

Job Responsibilities

  • Anticipate and manage work volumes, adhering to established policies and deadlines
  • Collaborate with stakeholders to effectively resolve client issues / escalations
  • Analyze and interpret client data to identify trends and develop department strategy
  • Drive change initiatives, business strategy and technology enhancements programs
  • Manage in dynamic, high-pressure environments and contribute to business resiliency planning
  • Attract, develop and retain top talent.  Coach and engage – to drive performance
  • Evaluate team and individual performance to achieve business objectives.  Nurture diverse and inclusive work culture
  • Build and maintain a culture of trust, transparency and integrity
  • Identify opportunities for use of digital tools to offer self-service solutions with a high degree of success 
  • Solicit feedback on product and service offerings in an effort to continuously adapt to the ever-changing commercial banking landscape 
  • Ensures teams proactively consult with clients using regular client relationship reviews, educating them on self-service tools and influencing adoption

 

Required Qualifications, Skills and Capabilities 

  • Comprehensive knowledge of Treasury Services and/or Custom Card products 
  • Data Analytics & Change Management experience – including presenting finding 
  • Ability to influence others without direct supervision
  • Ability to provide quantifiable management reporting & present findings 
  • Project Management & Execution 
  • Excellent verbal, written, interpersonal, presentation, negotiating and organizational skills
  • Strategic thinking with the ability to adapt to change
  • Demonstrated team building skills and ability to work in a team environment 
  • 6+ years of client facing work experience  
  • Delivering Coaching and Feedback/People Management  

 

Preferred Qualifications, skills and capabilities

  • Previous Team Management Experience 
  • Bachelor of Science or Business Administration Degree and/or 6+ years equivalent work experience
  • Google G suites / Microsoft Office adept

 

Final Job Grade and officer title will be determined at time of offer and may differ from this posting.

 

Some travel required (20%) to visit clients and internal partners.

 

Please note this role is not eligible for employer immigration sponsorship. 

About JP Morgan Chase & Co.

JP Morgan Chase & Co. stands at the forefront of the global financial services industry. They offer an expansive array of products and services to a diverse clientele, including individuals, corporations, governments, and institutions. Ever since the merger of J.P. Morgan & Co. and Chase Manhattan Corporation in 2000, this industry-leading entity has become renowned for its comprehensive portfolio encompassing consumer and community banking, corporate and investment banking, commercial banking, as well as asset and wealth management. Headquartered in the vibrant city of New York, JP Morgan Chase & Co. boasts a formidable presence across over 100 countries worldwide.

Unveiling Employment Opportunities at JP Morgan Chase & Co.

Vacancies and Hiring Initiatives

JP Morgan Chase & Co. is continuously on the lookout for talented individuals eager to contribute to its legacy of excellence. The company's recruitment efforts are geared towards identifying candidates with the right blend of skills and qualifications to drive forward its various business segments. Whether you are a seasoned professional or a recent graduate, JP Morgan Chase offers a plethora of job openings across multiple disciplines.

High-Demand Positions

Among the myriad of roles, certain positions stand out for their attractive compensation packages and career advancement prospects. Notably, high-paying jobs at JP Morgan Chase & Co. include Relationship Manager, Branch Manager, and Software Engineer. These roles are critical to the firm's operations and offer lucrative opportunities for those with the requisite expertise.

Navigating the Job Market at JP Morgan Chase & Co.

Leveraging Job Portals and Job Alerts

For job seekers aiming to tap into the opportunities at JP Morgan Chase, staying updated through job portals and subscribing to job alerts is crucial. These tools can provide timely information about job openings, job fairs, and recruitment events, enabling candidates to apply promptly and prepare adequately for interviews.

Preparing Your Job Application

Your job application, comprising your resume and cover letter, is your ticket to securing an interview at JP Morgan Chase. Highlight your qualifications, skills, and experiences that align with the job listing, ensuring you stand out in the competitive job market.

Acing the Interview

Preparation is key to succeeding in your interview with JP Morgan Chase. Familiarize yourself with the company's business segments, values, and recent achievements. Demonstrating how your background and aspirations match the company's goals can significantly increase your chances of employment. A World of Job Opportunites in the Financial Services Industry JP Morgan Chase & Co. offers a world of job opportunities for those seeking to make their mark in the financial services industry. With competitive salaries, comprehensive benefits, and endless possibilities for growth, positions at JP Morgan Chase are highly coveted. By staying informed through job sites, tailoring your applications, and preparing thoroughly for interviews, you can enhance your prospects of joining the esteemed ranks of JP Morgan Chase employees. Explore the job board, seize the job opportunities, and embark on a rewarding career journey with one of the world's leading financial institutions.
Learn more about JP Morgan Chase & Co.
Size
661 employees
Market Cap
$384.5 billion
Industry
Net Income
$29.1 billion
Founded
1823
5 Year Trend
+0.7%
Revenue
$261.5 million
NASDAQ

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