Description
Client Service Coordinator
A single phone call can change someone's life.
When someone contacts Jacqui Ford Law, they're often scared, overwhelmed, and facing one of the hardest days of their life. Before they ever meet an attorney, they meet you.
Your compassion. Your confidence. Your ability to listen.
You become the first person who helps them believe they're not facing this battle alone.
If you're someone who naturally puts people at ease, thrives in a fast-paced environment, and wants a career where your work genuinely matters, we'd love to meet you.
Why This Role Matters
Intake isn't just answering phones. You are the front door to this firm, the very first impression of everything we stand for.
The care, clarity, and confidence you bring to that first call can be the difference between a scared caller hanging up... and a client who, in their most vulnerable moment, decides to trust us with their future.
It's one of the most important seats in the firm. We treat it that way.
Responsibilities
$42
Qualifications
What We're Looking For
• 1-3 years of experience in administrative or customer service roles, ideally within a law firm or another client-centered environment
• Excellent communication skills, able to listen actively, build rapport, and engage professionally and compassionately with people from every background
• Strong organizational skills, able to manage multiple intakes at once, prioritize effectively, and handle confidential information with discretion
• Comfort with CRM or case management systems, or eagerness to learn new technology quickly
• Close attention to detail and accuracy in data entry, documentation, and client communication
• Composure under pressure and the empathy to handle difficult, emotional conversations with professionalism
• A collaborative, team-oriented attitude and a genuine passion for exceptional client service
• A self-starter mindset with initiative and strong problem-solving instincts
