Salary: $96,491.00 - $138,794.00 Annually
Location : Dimondale, MI
Job Type: Permanent Full Time
Job Number: 0801-26-22-81SF
Department: Technology, Management and Budget
Opening Date: 07/02/2026
Closing Date: 7/16/2026 11:59 PM Eastern
Bargaining Unit: NON-EXCLUSIVE REPRESENTED EMPLOYEE (NERE)

Job Description
About the position: Under the direction of the Director of the Client Service Center, this position is responsible for planning, organizing, and directing the work activities of the Incident Management and MiCJIN Helpdesk sections. This position will coordinate work by scheduling assignments and directing the work of subordinate staff. This includes the setting of priorities, development of tactical plans, and ensuring that quality help desk services are provided to the customers of the Department of Technology, Management and Budget to meet their business needs. This position will ensure that critical processes and procedures are effectively operationalized and deployed throughout the Client Service Center operations.
View the Position Description here:

Position Location: This position is located in Dimondale, MI. Candidates should confirm work location and schedule at the time of interview. The State of Michigan is not able to offer employment to out-of-state applicants that do not plan to relocate. The Department of Technology Management and Budget currently offers a hybrid work option which requires two days working on-site at the official work location and three days of remote work per week (subject to change).

What We Are Looking For: We are looking for a person who understands the value of public service and wants to help us meet the needs of our citizens. This person needs to be an excellent communicator, adjusting communication style and messages to varying audiences to ensure understanding. We need an individual who understands the value of standards and can advocate for them in a way that is understood and supported. Excellent customer service is core to our culture, being able to motivate and support team members, manage expectations, and conduct ourselves with integrity is key to how we work. You need to embrace diversity, have a team-oriented mindset, communicate effectively with a wide range of professionals, and have a desire to invest in the success of the Division.
If you are a self-motivated person who wants a challenge and to work in a highly paced environment, we are interested in hearing from you!

Required Education and Experience

Education
Possession of a bachelor's degree in any major.

Experience
Four years of professional experience, including two years equivalent to the experienced (P11) level or one year equivalent to the advanced (12) level.
Alternate Education and Experience

Education level typically acquired through completion of high school and two years of safety and regulatory or law enforcement experience at the 14 level; or, one year of safety and regulatory or law enforcement experience at the 15 level, may be substituted for the education and experience requirements.
Additional Requirements and Information

You must attach a detailed resume, cover letter and official transcript to your application (word or pdf).Failure to do so will result in your application packet being screened out as incomplete. If applicable, attach copies of official college transcripts to your application. (Internet version of transcripts will not be accepted) Failure to attach applicable transcripts may result in your application being screened out.

Your application for any position does not guarantee that you will be contacted by the Department/Agency for further consideration. Only those applicants interviewed will be notified of the results.

DTMB does not participate in STEM-OPT

View the job specification at:

Accommodations
If you require a reasonable accommodation to participate in the application or selection processes, please contact the for the agency that posted this position vacancy.

Updated: 2/28/24
01

STDDADM1 - Do you possess one of the following?A bachelor’s degree or higher in any major AND at least four years of professional experience, including two years equivalent to the P11 level or one year equivalent to the 12 level. If so, please attach a copy of your official transcripts. ORAt least an educational level typically acquired through completion of high school AND at least two years of safety and regulatory or law enforcement experience at the 14 level.ORAt least an educational level typically acquired through completion of high school AND at least one year of safety and regulatory or law enforcement experience at the 15 level.ORAt least an educational level typically acquired through completion of high school AND at least four years of professional experience including two years equivalent to the P11 level or one year equivalent to the 12 level gained in the State of Michigan classified service.

• Yes
• No

02

How many years of experience do you possess managing a help desk/call center in an operational capacity?

• None
• Less than 1 year
• 1 to 2 years
• 2 to 4 years
• More than 4 years

03

How many agents were in the call center/help desk you managed?

• None
• 1-10 agents
• 11-25 agents
• 26-50 agents
• More than 50 agents

04

How many agents did you either directly supervise or were in your direct management chain of authority?

• None
• 1-10 agents
• 11-25 agents
• 26-50 agents
• More than 50 agents

05

This position is the Administrative Manager over the Incident Management and MiCJIN Helpdesk sections of the Client Service Center. Please provide a brief summary of your experience in managing and delivering customer support through a contact center/help desk model that you believe makes you the best candidate for this position within the organization.
06

Select the number of years of experience you have in personnel services such as hiring, performance standards and labor relations (If you possess this experience, you must document it in your application package to allow for accurate screening)

• None
• Less than 1 year
• 1 to 2 years
• 2 to 4 years
• More than 4 years

07

Are you currently a state of Michigan Employee?

• Yes
• No

08

Are you currently a state of Michigan - Department of Technology, Management and Budget Employee?

• Yes
• No

09

You understand that if you are the selected applicant you are required to pass a State Police background check, requiring fingerprinting for state and federal criminal background records. The background search will include, but is not limited to arrests, criminal charges, criminal convictions, and any information regarding contact with a criminal justice agency

• Yes
• No

10

Have you included a cover letter, Resume, and required Transcripts? Failure to do so may result in disqualification of the position.

• Yes
• No

11

Work must be performed in the State of Michigan. The Department of Technology Management and Budget currently offers a hybrid work option which requires two days working on-site at the official work location and three days of remote work per week. If you currently reside outside of Michigan, you must relocate to Michigan to perform the duties of this position. Relocation expenses are not reimbursed. Do you currently reside in Michigan or if offered the position, would you plan to relocate to Michigan?

• Yes</