State Street Corporation

Client Pod Senior Lead, Managing Director

State Street Corporation • $170K — $252K *
Boston, MA 02115In-Person
Finance & Insurance
11 - 15 years of experience
3 days ago
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Job Overview by Ladders

Qualifications

  • 15+ years in Investment Management operational support.
  • Bachelor's in Finance, Accounting, Business, Economics, or related field.
  • Strong understanding of AOIA products and services.
  • Proven experience managing global teams across multiple locations.
  • Demonstrated ability to lead through change and drive transformation.
  • Strong communication skills with a focus on client relationships and presentations.
  • Technical acumen for understanding complex systems and partnering with technology teams.

Responsibilities

  • Own the global AOIA client service experience and ensure compliance with SLAs.
  • Act as a senior escalation point for resolving client service issues.
  • Lead and manage senior client relationships and service delivery.
  • Define service performance metrics and oversee risk management initiatives.
  • Partner with various teams to ensure high-quality client outcomes.
  • Own client satisfaction metrics like NPS and prioritize improvements accordingly.
  • Represent AOIA in senior client engagements and due diligence processes.

Benefits

  • 401K retirement savings plan with company match.
  • Comprehensive insurance coverage including life, medical, dental, and vision.
  • Paid time off for vacation, sick leave, and family care.
  • Access to Employee Assistance Program.
  • Annual performance-based incentive compensation opportunities.
Full Job Description
As the Client Pod Senior Lead, you will have end to end accountability for the AOIA client service experience across all products and services. You will own service quality, operational stability and client confidence, acting as a senior client contact and escalation point to ensure timely resolution of material service issues and consistently strong client outcomes.

You will lead and develop a team of Client Pod SMEs, setting clear expectations for client engagement, governance and performance, and holding teams accountable for delivery against KPIs and SLAs.

Working in close partnership with Relationship Management, Product and Global Delivery teams, you will ensure service readiness, capacity alignment and controlled onboarding into BAU, reducing operational risk, protecting and growing revenue, and driving continuous improvement.

What you will be responsible for
Client Excellence & Experience

  • Own the global AOIA client service experience, with accountability for delivery against contractual commitments, SLAs and operating standards.


  • Act as a senior escalation point for client service issues, supporting root-cause analysis and sustainable resolution.


  • Lead senior client relationships, ensuring effective service reviews, disciplined action management and controlled delivery of material client change.


  • Define and oversee service performance and risk metrics across quality, timeliness, volumes, growth, cost and operational risk.


  • Partner with Relationship Management, Global Delivery and AOIA functions to deliver consistent, high quality client outcomes.


  • Own client satisfaction outcomes, using performance data and client feedback, including NPS, to prioritise improvement.


  • Represent AOIA in senior client forums, due diligence and control engagements.


Leadership

  • Set and embed clear performance expectations, standards and metrics that drive consistent client outcomes, service excellence and accountability.


  • Lead a high performing, client centric culture with a One State Street mindset across functions and geographies.


  • Provide senior leadership to global teams, driving engagement, execution and sustained delivery.


  • Build leadership capability through talent development, succession planning and targeted progression.


Operational & Risk Excellence

  • Own workforce planning, productivity and simplification to support a scalable, resilient operating model.


  • Ensure consistent global service standards, metrics and risk controls.


  • Provide senior sponsorship for technology delivery, vendor management and new business governance.


  • Actively manage operational and regulatory risk, ensuring compliance with internal policies and external requirements.


  • Support audits, regulatory reviews and governance reporting.


  • Champion transformation and automation initiatives, including the use of AI, to improve service quality, efficiency and resilience.


Education & Preferred Qualifications

  • Strong understanding of AOIA products, services and operating model, and how these translate into client outcomes.


  • Strong knowledge of State Street's enterprise operating model, applying a One State Street approach to align stakeholders and deliver consistent client outcomes


  • Trusted senior communicator with strong client facing presence and presentation capability.


  • Proven experience leading and resourcing global, multi-location teams.


  • Demonstrated ability to lead through change and sponsor transformation.


  • Strong technical and operational acumen, with the ability to understand complex systems and partner effectively with technology teams on enhancements and automation.


  • Bachelor's degree in Finance, Accounting, Business, Economics, Mathematics or a related discipline, or equivalent professional experience.


  • 15+ years of experience in Investment Management operational support


Salary Range:
$170,000 - $252,500 Annual

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Employees are eligible to participate in State Street's comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.

For a full overview, visit https://hrportal.ehr.com/statestreet/Home.

About State Street Corporation

State Street Corporation Careers

Join the dynamic team at State Street Corporation, a leading financial services provider known for its commitment to innovation, leadership, and professional growth. As a global powerhouse in investment management and servicing, we offer unparalleled job opportunities that propel your career to new heights.

Work You’ll Do

At State Street Corporation, you’ll be part of a culture that values diversity, leadership, and continuous professional development. Engage in work that transforms the financial landscape and helps our clients achieve their investment goals. Our team at State Street is at the forefront of combining industry expertise with cutting-edge technology to deliver exceptional service and results.

Explore Our Job Opportunities

Whether you’re looking for an entry-level position or a senior role, State Street Corporation offers a range of career paths in areas such as asset management, data analytics, finance, and technology. Our hiring process is designed to identify and nurture talent, focusing on your skills and potential. Prepare your resume, ace the interview, and join a team that’s committed to your career growth.

Internship Programs

Kickstart your career with a State Street internship. Our programs provide hands-on experience, networking opportunities, and professional mentoring in a real-world setting. Interns at State Street gain valuable insights and skills that make them competitive candidates for full-time positions within our company.

Benefits and Growth

State Street Corporation is dedicated to the growth and well-being of our employees. We offer a comprehensive benefits package that supports both your professional and personal life. From advanced career training and leadership development programs to health and wellness benefits, we ensure that our team members have the resources they need to succeed.

Inclusive Culture and Diversity

We pride ourselves on fostering an inclusive environment where every employee can thrive. Diversity is not just embraced; it’s celebrated. At State Street, you’ll work alongside a diverse group of professionals who bring a wide range of perspectives and ideas to the table. Our diversity training programs are designed to enhance collaboration and innovation across our global team.

Stay Connected

Join Our Team Discover the career you’ve always wanted by exploring the job opportunities at State Street Corporation. We look for driven, curious, and innovative team players who are ready to make an impact. Search State Street jobs now and find the position that best matches your skills and interests. Keep Up to Date Stay informed with career tips, insider perspectives, and industry-leading insights you can use today—all from the people who work here. Our careers blog provides you with the latest trends, tools, and advice to keep you ahead in your professional journey.

Job Alert Emails

Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at State Street Corporation, where your career development is our priority. Join State Street Corporation and be part of a team that values innovation, leadership, and a commitment to excellence. Your future in the financial services industry starts here.
Learn more about State Street Corporation
Size
39,335 employees
Market Cap
$28.4 billion
Industry
Finance & Insurance
Net Income
$2.4 billion
Founded
1792
5 Year Trend
-4.9%
NASDAQ
STT
* Ladders Estimates

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