Remote role based in the US. Candidates must be physically located within the US.Job DescriptionAs a Client Manager, you will play a pivotal role in ensuring client satisfaction and engagement by providing insightful analysis, actionable recommendations, and proactive thought leadership. You will deliver timely outcomes and customer value through data and analytics, enhancing the overall customer experience and NielsenIQ's performance. Each day presents new challenges in the dynamic and fast-paced retail environment, offering you the opportunity to grow and make a significant impact.
Key Responsibilities:- Client Issue Resolution: Identify, diagnose, and decompose client business issues.
- Stakeholder Leadership: Lead client stakeholders by fostering strong relationships and understanding their strategic goals and processes.
- Insight Provision: Offer insights and recommendations showcasing thought leadership and analytical aptitude.
- Knowledge Development: Build expertise across NielsenIQ's tools, data assets, and industry verticals.
- Advanced Analysis: Utilize NielsenIQ solutions and market knowledge to conduct advanced issue-based analyses with clear, proactive insights and action-oriented recommendations.
- Collaborative Opportunities: Seek collaborative opportunities internally and externally to enhance projects by working across teams at NielsenIQ.
- Revenue Goals: Contribute towards achieving overall revenue goals and operating plans through lead generation.
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Qualifications- 4-8 years in FMCG, CPG, and/or Retail industries.
- Strong analytical aptitude, experience with syndicated data (NIQ Discover, Panel data) and market research techniques.
- Ability to synthesize data and simplify findings into actional recommendations that solve client business issues.
- Skilled and polished communicator, adept at handling client issues and presentations.
- Experience supporting category management, shopper Insights or sales teams in a CPG organization.
- Proven ability to elevate client relationships and expand business engagement.
- Able to work collaboratively with internal and external teams.
- Sense of urgency and accountability to drive client outcomes.
- Experience identifying, building on, and passing along sales opportunities.
Additional InformationThis role has a market-competitive salary with an anticipated base compensation of the following range: $83,700 - $100,945. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a sales-based incentive or performance-based bonus. Other benefits include flexible working environment, comprehensive health insurance, industry-leading parental leave, life insurance, education support and more.
- Comprehensive healthcare plan (medical, Rx, dental, and vision).
- Flexible spending accounts and a Health Savings Account (including company contributions).
- Life and AD&D insurance.
- 401(k) retirement plan including company matching contributions.
- Disability insurance.
- Tuition Reimbursement.
- Discretionary paid time off program and 11 paid holidays.
Our Benefits- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
