RESPONSIBILITIES: Facilitates ongoing stakeholder relationships (with clients, consultants, brokers, underwriters) through proactive client engagement (e.g., meetings, plan reviews) to ensure client retention and satisfaction. Gather relevant data/information and interprets reports to inform right rate action for clients. Manages the lifecycle of a client to drive the right policy and plan solutions to their benefit needs, while balancing the needs of the client with that of the business. Negotiates with multiple stakeholders (e.g., clients, consultants, brokers, underwriters) to manage renewal rates for assigned client accounts and generates strategic plan alternative options to meet the clients' unique benefit needs and financial objectives. Serves as main contact for plan holder/client accounts to ensure client satisfaction, persistency, growth, and profitability goals are achieved. Understands the insurance ecosystem, works closely with sales, service, underwriting and support to provide a unified and aligned messaging, strategy and approach to client.
FAMILY: GB CLIENT MANAGEMENT - PREMIER MARKET: Builds and maintains relationships with group clients who hold group insurance policies. Accountable to client retention, account management, driving growth, strategic planning, and coordination with internal teams to deliver exceptional service client satisfaction. Takes a customer-centric approach to support goals around service quality, persistency, add-issue, enrollment, re-enrollment, selling rate, and profitable growth.
LEVEL: 06-IC: Requires in-depth conceptual and practical knowledge in own Job Family; and basic knowledge of related Job Families. Acts as a resource for colleagues with less experience. Instructions are typically broad , where it is expected that seasoned experience and judgment and autonomy is applied on day to day tasks. Solves complex problems Represents the level at which career may stabilize for many years or even until retirement. Typically has a minimum of 4-6+ years of experience.
Salary Range:
$65,630.00 - $107,817.50
The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.
Our Promise
At Guardian, you'll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.
Inspire Well-Being
As part of Guardian's Purpose - to inspire well-being - we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife.com/careers/corporate/benefits. Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.
