Client Experience Technical Product Owner

Vanguard Group, Inc.

$110K — $130K *
Finance & Insurance
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Undergraduate degree or equivalent experience required; Graduate degree preferred.
  • Minimum of eight years in a related field; three years in leadership of cross-functional teams desirable.
  • Strong experience in strategy development and implementation.
  • Background in Client Experience (CX) preferred.
  • Experience in the Financial Industry is advantageous.
  • Technical expertise in Data Governance, Quality, and Engineering required.
  • Proficient in SQL, Python, Power BI, Tableau, and AWS S3.

Responsibilities

  • Leads the technical strategy and implementation of Client Experience data products across the division.
  • Ensures quality and governance standards for analytics data in alignment with organizational goals.
  • Drives cross-functional collaboration to optimize data quality and governance.
  • Manages the creation and execution of the Data Dependency program, encompassing monitoring and alert functionalities.
  • Engages with analytics partners to align business objectives and KPIs.
  • Oversees Monthly Data QA and annual SQL code optimization initiatives.
  • Directly manages senior leadership OKR metrics and their SQL coding to uphold data integrity.

Benefits

  • Comprehensive health and wellness programs.
  • Retirement savings options with company matching.
  • Professional development opportunities and resources.
  • Flexible work environment with remote work options.
  • Generous paid time off and holiday schedule.
Full Job Description
Leads the strategic vision and roadmap for a technical product or products with cross-divisional impact, demonstrating a deep understanding of the product(s) and associated business areas. Products often have enterprise-wide implications.

Overall Description:

  • (75%) Manages technical strategy (& implementation) for Client Experience data products (both client feedback survey data & non-survey data) and owns Data Dependency monitoring/alerts ecosystem, in partnership with technical, analytics, and product owner stakeholders across the division.


  • (25%) Manages analytics data (including SQL code for senior leadership OKRs), and ensures data quality and data governance standards are achieved and communicated, supporting analytics stakeholders across the division


Technical Responsibilities:

  • Leads development and implementation of new technical cross-divisional products


  • Influences and collaborates, across cross-functional technical teams, to optimize data quality and data governance ecosystem.


  • Drives connections across data products / capabilities (data capture, analytics, reporting, engineering, operations, SQL management, etc.).


  • Builds (& leads) the team's "Data Dependency" program (including documentation, monitoring capabilities, alert functionalities, technical process maps), and required communications plans


Analytics Responsibilities:

  • Engages with internal analytics partners to understand business strategy, objectives, and KPIs.


  • Leads "Monthly Data QA" (ensuring key metrics across multiple data ecosystems match), annual SQL code optimization initiatives, regular ROI analyses, regular impact analyses, and ongoing partnerships with other analysts to continuously enhance all of the above


  • Manages a series of senior leadership OKR Metrics (& respective SQL code) to ensure optimal data quality & data governance practices


What we're looking for:

  • Strong communication skills


  • Strong strategy experience


  • Client Experience (CX) background


  • Financial Industry background


  • Technical Knowledge:


  • Data Engineering, Data Quality, Data Lineage, Data Governance, Metadata Documentation, Technical Process Maps, Data Dependency Identification/Mapping, Data Architecture.


  • Analytics Knowledge: SQL, Python, Power BI, Tableau, AWS S3 Tables, Github, running formal Experiments and ROI analyses.


Qualifications:
  • Undergraduate degree or equivalent combination of training and experience required. Graduate degree preferred.
  • Minimum of eight years related business experience. Three years of leading large cross-functional teams on major organizational projects preferred.


Special Factors

Sponsorship
Vanguard is not offering visa sponsorship for this position.

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