Client Experience Specialist

Lukas Total Wealth

$89K *
Finance & Insurance
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Prior experience in client service, administrative support, or event coordination preferred.
  • Service-minded attitude with a genuine care for people.
  • Highly organized, detail-oriented, and demonstrates strong follow-through.
  • Confident communicator, both in writing and speaking, capable of building trust quickly.
  • Tech-savvy and open to learning new software, with a bonus for experience in Wealthbox and ActiveCampaign.
  • Calm and composed under pressure, with effective stress management skills.
  • Professional and punctual, valuing respect through preparation and timeliness.

Responsibilities

  • Manage client interactions to enhance their overall experience.
  • Coordinate phone calls, meetings, seminars, and events seamlessly.
  • Handle follow-ups professionally to ensure client satisfaction.
  • Create lasting impressions through meticulous attention to detail.
  • Support the team in maintaining an organized workflow and prioritizing tasks.

Benefits

  • Supportive environment focused on quality and detail.
  • Commitment to integrity and doing the right thing.
  • Positive, team-oriented culture without micromanagement.
  • Opportunities for personal and professional growth.
Full Job Description
Description

For the professional who believes the details are where trust is built.

You know what it feels like to walk into a place where everything just works. The greeting is warm. The follow-through is flawless. The room is ready. The details are handled before anyone has to ask.

That feeling does not happen by accident. It happens because someone cared enough to make it happen.

This role exists for the professional who takes pride in being the calm, organized, dependable presence that makes everything else possible. Phone calls. Meetings. Seminars. Events. Follow-ups. First impressions. Lasting impressions.

If owning the client experience sounds like the work you were built for, we want to meet you.

Responsibilities

$43

Qualifications
• Prior experience in client service, administrative support, or event coordination preferred.
• Genuinely service-minded - you care about people, not just tasks.
• Highly organized and naturally detail-oriented, with strong follow-through.
• A confident communicator, both written and verbal, who builds trust quickly.
• Comfortable with technology and willing to learn new platforms (Wealthbox and ActiveCampaign experience is a plus).
• Steady under pressure - you stay calm when things get busy and composed when things get stressful.
• Professional, prepared, and dependable, with a deep belief that punctuality and preparation are forms of respect.

What you will not find here: a clock-in, clock-out culture, an environment where details get overlooked, a revolving door team, or a firm that talks about family while operating differently behind the scenes. We care more about doing the right thing than taking shortcuts.

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