7+ years of insurance account management experience focused on complex commercial accounts.
In-depth knowledge of Property & Casualty and Life & Health insurance products and strategies.
Proven ability to foster relationships with executive-level clients and carrier partners.
Strong analytical and strategic thinking skills to manage account profitability.
Proficiency in AMS360 or similar agency management systems.
Active insurance licenses required in applicable lines (P&C and/or L&H).
Advanced certifications like CIC, CRM, CPCU preferred.
Responsibilities
Serve as the primary contact and trusted advisor for complex multi-location commercial accounts.
Develop customized service plans and risk management strategies aligned with client objectives.
Lead client meetings and renewal strategy sessions, providing expert advisement.
Collaborate with producers and practice leaders to present cohesive service strategies.
Manage the renewal process from strategy to execution, including marketing and negotiations.
Analyze book of business for revenue growth and profitability, identifying cross-sell opportunities.
Monitor carrier performance and market trends to inform optimal placement decisions.
Benefits
Comprehensive medical, dental, and vision insurance.
Life insurance and accidental death & dismemberment (AD&D) coverage.
Flexible spending accounts (FSA) and health savings accounts (HSA).
Accident and critical illness insurance options.
Hospital indemnity insurance and supplemental health insurance available.
Employee assistance program (EAP) for personal support.
Pet insurance for furry family members.
11 paid holidays throughout the year.
Flexible paid time off (PTO) policy.
401K retirement savings plan.
Full Job Description
Job Description
Duties and Responsibilities:
Client Relationship Management & Strategy
Serve as the lead point of contact and trusted advisor for a portfolio of complex, often multi-location or multi-line commercial accounts.
Develop tailored service plans and risk management strategies in alignment with each client's industry, risk tolerance, and business objectives.
Lead client meetings, renewal strategy sessions, and coverage consultations, providing expert-level advisement and advocacy.
Collaborate closely with producers and practice leaders to present unified service and growth strategies.
Actively manage the renewal process from strategy to execution, including marketing, proposal development, and policy negotiations.
Book Management & Profitability
Strategically analyze assigned book of business to ensure revenue growth and account profitability.
Proactively identify cross-sell opportunities and gaps in coverage; coordinate with internal teams and producers to offer complementary insurance lines.
Monitor carrier performance, pricing trends, and market conditions to inform placement decisions and negotiate optimal terms.
Ensure accurate and timely updates in AMS360 and all related systems for policy changes, notes, and documentation.
Identify underperforming accounts and create action plans to improve margins or address servicing issues.
Operational Excellence
Provide technical support and guidance to Client Managers and junior team members as needed.
Act as a subject matter expert and resource in internal planning sessions, special projects, or escalated client service issues.
Maintain strong knowledge of industry regulations, carrier appetites, and best practices in both P&C and Life & Health lines.
Ensure service delivery aligns with agency standards, regulatory requirements, and client expectations.
Qualifications
7+ years of experience in insurance account management, with a demonstrated focus on complex commercial accounts.
Deep understanding of Property & Casualty and Life & Health insurance products, markets, and strategies. Proven ability to build and maintain strong relationships with executive-level clients and carrier partners.
Strong strategic thinking, analytical skills, and business acumen with the ability to manage book profitability. Exceptional communication, negotiation, and presentation skills.
Proficient in AMS360 or comparable agency management systems.
Active insurance licenses in applicable lines (P&C and/or L&H) required.
Advanced industry certifications such as CIC, CRM, CPCU strongly preferred.
