Essential Responsibilities
• Keep an updated understanding of the organization's products, services, and client delivery policies
• Build strong, long-term relationships with customers by staying in constant communication and efficiently resolving issues with alternate solutions tailored to individual needs.
• Provide outstanding customer service to clients and respond to all clients' concerns in a timely manner
• Develop creative ways to deliver an exceptional client experience
• Support implementation project management under leadership direction
• Manage client meeting schedules and agendas for assigned clients based on project scope agreements:
• Utilize spreadsheets and data visualization software, including Excel and Power BI, to create presentation material
• Deliver and create all standard and ad hoc client-facing reporting based on client needs
• Use various methods to compile, analyze, and convey numerical or statistical data, including pivot tables, graphs, and spreadsheets
• Coordinate with Operations on subject matter expert (SME) input
• Meeting deck prep and coordination with Client Success on meeting deck prep, QA, and deck validation
• Ensure action items get completed
• Serve as the main point of contact for clients and act as a communication connection between clients and Operations, Client Success, and other service lines
• Verify or communicate regarding account-level auditing/integrity issues to the Client
• Communicate all client risk issues to designated leadership teams to ensure customer success.
• Manage client expectations and follow through on commitments
• Responsible for ensuring all client-specific protocol documentation is kept up to date and reviewed regularly by the Client Deliver Senior Associate
• Communicate with vendor management companies and coordinate with operations to ensure deliverables are met
• Promote a supportive and positive team culture that aligns with company values
• Contribute to the advancement of the internal team initiatives by providing hands-on support and ideas
• Manage Client health (KPIs) in conjunction with Cloud members to preemptively recognize and escalate potential client detractors

Education Level
Bachelor's - Equivalent experience will be considered in lieu of a degree

Experience Level
Minimum of 5 years of experience

Licenses and Certifications
Not Specified

Skills
Not Specified

Physical Demands
• Sitting
• Standing
• Extended Computer Usage

Work Environment
• Well lit
• Remote
• Noise Level -Quite
• Climate ControlledFor this US-based position, the base pay range is $65,000.00 - $116,747.20 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

This job is eligible to participate in our annual bonus plan at a target of 10.00%

The healthcare system is always evolving - and it's up to us to use our shared expertise to find new solutions that can keep up. On our growing team you'll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team - including offering a competitive benefits package.