State Street Corporation

Client Change Management Specialist, Officer

State Street Corporation • $65K — $106K *
Quincy, MA 02169In-Person
Finance & Insurance
5 - 7 years of experience
5 days ago
Job Overview by Ladders

Qualifications

  • 5+ years of experience in financial services, especially in front-, middle-, or back-office functions.
  • Bachelor's degree in business or finance or equivalent experience; PMP or Change Management certification preferred.
  • Strong familiarity with Alpha Front to Back product and SDLC methodology.
  • Excellent communication, negotiation, and presentation skills suitable for diverse stakeholders.
  • Critical thinker with strong decision-making abilities across organizational structures.
  • Proficient in Microsoft Office, with experience using JIRA and related management tools.

Responsibilities

  • Support clients navigating complex change initiatives across business and tech teams.
  • Collaborate with clients and teams to assess needs and document impact of changes.
  • Manage project plans and timelines, coordinating stakeholder activities effectively.
  • Identify risks and compliance issues related to initiatives, ensuring client operations continuity.
  • Conduct testing and quality assurance to validate change implementation.
  • Provide training and support to ensure smooth adoption of new processes.
  • Maintain detailed documentation of project activities and metrics for future reference.

Benefits

  • 401K retirement savings plan with company match.
  • Comprehensive insurance coverage (life, medical, dental, vision).
  • Paid time off for vacation, sick leave, and family care responsibilities.
  • Access to Employee Assistance Program for personal support.
  • Incentive compensation including eligibility for performance-based awards.
Full Job Description
As a Client Change Junior Specialist, Officer, you will coordinate the production change lifecycle for Alpha Operations clients.
You will serve as a key contact for our clients across key change initiatives, ensuring clear and timely communication within established SLAs.
You will contribute to the development and implementation of change management strategies, processes, and workflows, using JIRA, Appian, Power BI, MYSS, and other tools, aligned with Global Delivery Change Management guidelines, including monthly progress reporting, KPIs (Key Performance Indicators), and dashboards.

What you will be responsible for
  • Provide support to our clients to successfully navigate change initiatives through our complex cross-functional business and technology teams, ensuring alignment with client expectations and delivering an excellent change management experience.
  • Collaborate with clients and internal cross-functional teams to understand business needs, requirements, and objectives related to proposed changes, as well as assess document impact.
  • Assist in the development and management of detailed project plans and timelines for change initiatives, coordinating activities across internal teams and stakeholders. Build strong relationships with internal and external stakeholders, including clients, GCD (Global Clients Division), Alpha and CRD (Charles River Development) Product teams, technical teams, and third-party vendors.
  • Identify and mitigate any risks, regulatory or compliance issues associated with proposed changes, ensuring minimal disruption to client operations and services, following applicable State street guidelines.
  • Coordinate and conduct thorough testing and quality assurance activities to validate the successful implementation of changes and ensure alignment with client expectations and internal SDLC (Software Development Life Cycle) requirements.
  • Provide training and support to clients and internal teams as needed to facilitate the adoption of changes, new processes, and SOPs.
  • Maintain accurate documentation of change requests, project plans, costs, key volume and productivity metrics, timelines, and implementation activities for future reference and auditing purposes.
  • Leverage technology, including AI, to evaluate the effectiveness of change management processes and identify opportunities for continuous improvement and optimization to enhance client satisfaction and operational efficiency.

Education & Preferred Qualifications
  • Excellent client service skills; a customer-centric mindset and a commitment to delivering high-quality service, support, and change management.
  • Excellent interpersonal, communication, negotiation, and presentation skills, including the ability to interpret complex business problems and solutions in a simplified manner for stakeholders at all levels.
  • Strong critical thinking and decision-making skills to navigate organizational structures and manage change effectively.
  • Ability to work independently and collaboratively in a fast-paced, dynamic global environment, managing multiple priorities and SLA deadlines effectively.
  • Good time management and organizational skills, with the ability to prioritize tasks effectively, meet deadlines, maintain a structured workflow, coordinate multiple projects simultaneously, allocate resources efficiently, and adapt to changing priorities with ease.
  • Comprehensive knowledge of the full Alpha Front to Back product and service catalogue, SDLC methodology, and industry best practices in change management.
  • A bachelor's degree in business or finance, or an equivalent combination of education and experience, is required. PMP or Change Management certification is a plus.
  • At least 5 years of financial services experience in front-, middle-, and/or back-office functions is required. Preference will be given to candidates with experience in at least two of the three service areas.
  • Strong knowledge of existing State Street organizational structures and teams is required, in addition to deep business acumen across middle- and back-office systems, functions, and services supported at State Street. Expertise in Alpha Middle Office Services is preferred, whether operational, product-based, or implementation-focused. A strong understanding of investment management principles, financial markets, and institutional client needs and preferences is also required.
  • Expertise in Microsoft Office, including Visio, Excel, Power BI, and PowerPoint. Experience with JIRA and/or other demand or change management tools.


Salary Range:
$65,000 - $106,250 Annual

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Employees are eligible to participate in State Street's comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.

For a full overview, visit https://hrportal.ehr.com/statestreet/Home.

About State Street Corporation

State Street Corporation Careers

Join the dynamic team at State Street Corporation, a leading financial services provider known for its commitment to innovation, leadership, and professional growth. As a global powerhouse in investment management and servicing, we offer unparalleled job opportunities that propel your career to new heights.

Work You’ll Do

At State Street Corporation, you’ll be part of a culture that values diversity, leadership, and continuous professional development. Engage in work that transforms the financial landscape and helps our clients achieve their investment goals. Our team at State Street is at the forefront of combining industry expertise with cutting-edge technology to deliver exceptional service and results.

Explore Our Job Opportunities

Whether you’re looking for an entry-level position or a senior role, State Street Corporation offers a range of career paths in areas such as asset management, data analytics, finance, and technology. Our hiring process is designed to identify and nurture talent, focusing on your skills and potential. Prepare your resume, ace the interview, and join a team that’s committed to your career growth.

Internship Programs

Kickstart your career with a State Street internship. Our programs provide hands-on experience, networking opportunities, and professional mentoring in a real-world setting. Interns at State Street gain valuable insights and skills that make them competitive candidates for full-time positions within our company.

Benefits and Growth

State Street Corporation is dedicated to the growth and well-being of our employees. We offer a comprehensive benefits package that supports both your professional and personal life. From advanced career training and leadership development programs to health and wellness benefits, we ensure that our team members have the resources they need to succeed.

Inclusive Culture and Diversity

We pride ourselves on fostering an inclusive environment where every employee can thrive. Diversity is not just embraced; it’s celebrated. At State Street, you’ll work alongside a diverse group of professionals who bring a wide range of perspectives and ideas to the table. Our diversity training programs are designed to enhance collaboration and innovation across our global team.

Stay Connected

Join Our Team Discover the career you’ve always wanted by exploring the job opportunities at State Street Corporation. We look for driven, curious, and innovative team players who are ready to make an impact. Search State Street jobs now and find the position that best matches your skills and interests. Keep Up to Date Stay informed with career tips, insider perspectives, and industry-leading insights you can use today—all from the people who work here. Our careers blog provides you with the latest trends, tools, and advice to keep you ahead in your professional journey.

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Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at State Street Corporation, where your career development is our priority. Join State Street Corporation and be part of a team that values innovation, leadership, and a commitment to excellence. Your future in the financial services industry starts here.
Learn more about State Street Corporation
Size
39,335 employees
Market Cap
$28.4 billion
Industry
Finance & Insurance
Net Income
$2.4 billion
Founded
1792
5 Year Trend
-4.9%
NASDAQ
STT
* Ladders Estimates

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