Vacancy Type:

Full-time Temporary

Salary/Hourly Range:

$37.45 - $40.90 per hour

Work Details (Days/Hours):

Monday - Friday, 35 hours per week

Hybrid Eligible

Yes

Affiliation:

CUPE Local 79

Contract Length:

Contract Length: until December 31, 2026

Division and Department

Operations - Fire, Life, Safety

Number of Vacancies:

1

Existing/New Job:

Existing

Grade:

TCHC 5

Vacancy Status

Existing Vacancy

Candidate List or Eligibility List:

Candidate List

What we offer

In addition to competitive compensation and a rewarding career where you can truly make a difference, we offer a comprehensive package that meets the various needs of our diverse employees, including:

• Ability to participate in inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities;
• Defined benefit pension plan with OMERS, includes 100-per-cent employer matching;
• Employee and family assistance program;
• Maternity and parental leave top up (93% of base salary);
• Fitness membership discount.

This job offers the opportunity to work from home as part of a hybrid work arrangement. This arrangement will allow you to work some days at a TCHC work location and the rest of the time from home. The amount of time required to work at a TCHC work location is flexible, while considering operational and service delivery requirements.

Make a difference

Do you see yourself working for one of the largest social housing providers in North America that is dedicated to improving the lives of its tenants? Are you a dynamic, service-oriented individual who is eager to learn and expand on current skills? If this sounds like you, then we have an opportunity you won't want to pass up!

Reporting to the Manager, Fire Prevention and Preparedness, the incumbent will provide administrative and coordination support for activities related to the notice of violations and false fire alarms within the Corporate Fire Life Safety department at Toronto Community Housing Corporation. The incumbent will be required to work closely with key internal partners to ensure seamless and efficient delivery of services in a manner that aligns with TCHC's tenant-focused culture. Lastly, the incumbent will be required to work with a high degree of independence, using tact and good judgement in the communication and processing of information.

What you'll do

• Provide administrative and coordination support for the notice of violation and false fire alarm processes.
• Centralize intake and tracking of all notice of violations and false fire alarm reports.
• Liaise with key internal partners to follow-up on status of remediation activities.
• Conduct data analysis and prepare the notice of violation and false fire alarm reports.
• Maintain filing systems (hard and soft copy) to ensure records are current, orderly, complete, and accurate.
• Update the centralized electronic repository for the status of notice of violations and false fire alarms.
• Assist with development of policy and procedure documentation (e.g. process mapping).
• Identifies and makes recommendations to enhance service delivery.
• Centralize inquiries (e.g. telephone, e-mail, in-person) related to notice of violations and false fire alarms.
• Assists with administrative duties, which can include faxing, photocopying, scanning; and
• Undertake special projects and activities as required.

What you'll need

• Experience in an administrative position with an emphasis on front-line customer service
• Excellent interpersonal skills to deal courteously with applicants, staff, elected officials, external agencies and the general public
• Some familiarity with regulations and legislations governing social housing in Ontario, with the ability to learn about specific policies
• Ability to recognize situations that require intervention including racist behaviour, mental health issues and ability to refer to appropriate staff/agency
• Ability and sensitivity in providing respectful service to diverse populations (age, race, language, gender, sexual orientation, culture and disability)
• Demonstrated experience utilizing computer software packages such as, Microsoft Word, Excel, and database applications
• Must be able to work cooperatively as a team member and handle a high volume of work with minimum supervision
• Experience in preparing correspondences, memos, reports and letters
• Must be able to organize and prioritize work in a busy resource centre
• Some familiarity with a broad range of community services including Housing Providers
• Ability to facilitate groups in training workshops or public meetings
• Ability to troubleshoot basic technical

What's next

Once you apply, we'll review your resume and contact you if we believe your skills and experience will make you successful in the role. If you are selected to move forward, the process will include one or more interviews and/or assessments and reference checks.

Candidates for unionized positions must score a minimum of 70% to pass any interview or assessment and be considered for the next stage of the recruitment process. Successful candidates will be determined based on score and where applicable, union seniority. Not all candidates who score 70% or higher will automatically proceed to the next stage of the recruitment process as this will be dependent on the number of candidates and number of available roles.