AutoOwners Insurance

Claims Supervisor 1

AutoOwners Insurance • $75K — $90K *
Westborough, MA 01581In-Person
Finance & Insurance
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor’s degree required
  • Participation in continuing education programs mandatory
  • Ability to read and interpret insurance documents and manuals
  • Strong report writing and correspondence skills
  • Excellent oral and written communication
  • Good problem resolution and interpersonal skills
  • Ability to manage and motivate a diverse team

Responsibilities

  • Supervise and coordinate activities within the Claims Division
  • Recommend hiring and status changes for associates
  • Train and develop staff while conducting performance appraisals
  • Plan and assign work to achieve Company objectives
  • Address complaints and resolve operational issues
  • Review progress towards objectives and recommend procedural improvements
  • Maintain compliance with Company policies and guidelines

Benefits

  • Comprehensive medical, vision, and dental insurance
  • Life and disability insurance
  • Generous paid time off including vacation and sick leave
  • Parental leave and adoption assistance
  • 401(k) plan with company match
  • Gym membership reimbursement
  • Resources for professional growth and wellness
Full Job Description

Job Description

This job is responsible for supervising and coordinating activities within an assigned Claims Division area of responsibility involving the products or services of the Company by working individually or through associates. Work is performed independently.

Responsibilities

  • Make suggestions and recommendations as to the hiring, termination, advancement, promotion or any other change of status of associates.

  • Assist management by supervising office/department activities in accordance with Company policies and applicable laws. Supervisory responsibilities include but not limited to:

    • training and developing associates and conducting performance appraisals;

    • planning, assigning, and directing work to meet Company objectives;

    • ensure that associates consistently meet Company service expectations;

    • addressing complaints and resolving problems; e. rewarding and disciplining associates; and

    • interviewing candidates and associates to fill open positions.

  • Review the progress made in meeting objectives, analyze operating procedures and recommend improvements when needed.

  • Regularly update management regarding the progress in meeting objectives and problems involving area activities or services.

  • Ensure Company procedures are being followed.

  • Review files, documentation, and correspondence and respond appropriately.

  • For those assigned a fleet vehicle: drive an automobile, possess a valid driver’s license, and maintain a driving record consistent with the Company’s underwriting guidelines for coverage.

  • Obtain and maintain appropriate adjuster’s license(s) as required.

  • Demonstrates innovativeness and continually seeks more efficient ways to process and handle work.

  • Maintain punctual attendance according to an assigned work schedule at a Company approved work location.

Requirements

  • A bachelor’s degree is required.

  • Active participation in Company approved continuing education programs is required. These requirements may be waived or changed, at Company discretion, based on prior education and/or experience.

  • Ability to read, interpret, and react to documents such as insurance policies, procedure manuals, and legal documents.

  • Ability to assemble information, develop opinions, and clearly express decisions using sound reasoning and judgement.

  • Ability to write reports and compose correspondence.

  • Ability to communicate, in both oral and written formats, in a polite, clear, concise, and accurate way.

  • Possess good problem resolution skills and good interpersonal skills.

  • Ability to deal with a diverse group of individuals and manage varied factual circumstances.

  • Ability to understand and carry out complex instructions.

  • Ability to motivate and delegate work to associates.

  • Ability to apply knowledge acquired from previous positions.

  • Ability to organize and independently execute work.

  • Ability to maintain confidentiality and data security.

  • Ability to maintain a professional image.

Benefits

At The Concord Group, we’re proud to offer a comprehensive benefits package designed to support the wellbeing of our associates. This includes medical, vision, dental, life insurance, disability insurance, and a generous paid time off program for vacation, personal, sick time, and holiday pay. Additional benefits include parental leave, adoption assistance, fertility treatment assistance, a competitive 401(k) plan with company match, gym member/fitness class reimbursement, and additional resources and programs that encourage professional growth and overall wellness.

Compensation

We are dedicated to fair and competitive total compensation package that supports the wellbeing and success of our associates. In addition to this, we offer other components like bonus opportunities. For this position, the anticipated annualized starting base pay range is: $75,000 - $90,000.

About AutoOwners Insurance

Auto-Owners Insurance is the largest property and casualty insurance company domiciled in Michigan. Auto-Owners success can be traced back from its present management to the early leadership of Vern V. Moulton who, in 1916, organized Auto-Owners Insurance Company in Mt. Pleasant, Michigan. The infant Company had no capital and was housed in one room of a bank building. Auto-Owners operated in Mt. Pleasant for a little less than a year. In 1917, V.V. Moulton literally picked the Company up, placed it under his arm and in his pocket (the Company consisted of one book of policyholders' names and $174.25 in assets), and moved Auto-Owners to Lansing, Michigan. It wasn't long before the Depression began, and Auto-Owners weathered even the lowest point of that era - the bank holidays of February 1933. The Company demonstrated its corporate toughness and financial stability by paying all claims promptly, daily, and IN CASH! The firm was then writing more than $2.5 million in insurance premiums. Auto-Owners entered the general casualty insurance field in 1940, having previously written only automobile insurance. During the next five years, the Company found it necessary to acquire three more buildings in the vicinity of its main office to accommodate its continued growth. In 1951 it consolidated all of its offices into one home office, which was constructed in downtown Lansing.

AutoOwners Insurance Careers

Join the vibrant team at AutoOwners Insurance, a leading entity in the insurance sector, and propel your career to new heights. At AutoOwners Insurance, we are committed to fostering a culture of innovation, leadership, and diversity, making it an ideal place for professionals seeking growth and development in their careers.

Work You’ll Do

At AutoOwners Insurance, you’ll be part of a dynamic team that values professional growth and leadership. Our company is renowned for its commitment to excellence and its supportive work environment. We offer a variety of job opportunities across multiple functions, ensuring that your career journey is both challenging and rewarding.

Explore Our Diverse Opportunities

Whether you're looking for a full-time position or an internship, AutoOwners Insurance provides a platform to enhance your skills and push the boundaries of what you can achieve. From underwriting and claims to marketing and IT, our job opportunities span a wide range of disciplines.

Innovate and Lead

Join us and contribute to projects that redefine the standards of the insurance industry. AutoOwners Insurance is a place where innovation meets practical application, and where you can lead initiatives that make a real difference.

Develop Your Skills

With AutoOwners Insurance, you are set on a path of continuous learning. Our diversity training and leadership programs are designed to enhance your professional skills and prepare you for future challenges. Networking within the company is encouraged, fostering a community of learning and mutual growth.

Benefits and Culture

AutoOwners Insurance is dedicated to providing its employees with a supportive and inclusive culture. We offer competitive benefits that ensure the well-being of our team members and their families. Our commitment to diversity and inclusion is evident in every aspect of our company, from hiring practices to team collaborations.

Join Our Team

If you are driven, curious, and passionate about building a meaningful career, explore the employment opportunities at AutoOwners Insurance. We are continuously hiring and looking for individuals who bring creativity and dedication to their work.

Prepare for Your Interview

Ready to apply? Make sure your resume highlights your most relevant skills and experiences. Prepare for your interview with us by understanding our company’s mission and values. At AutoOwners Insurance, we look for individuals who are not only skilled but who also align with our culture of teamwork and innovation.

Stay Connected

Keep up to date with the latest news, career tips, and industry insights by following AutoOwners Insurance careers page. Discover the exciting and rewarding career opportunities waiting for you.

Search AutoOwners Insurance Jobs

Start your professional journey with us by searching for open positions that match your skills and interests. At AutoOwners Insurance, your next opportunity to excel is just around the corner.

Explore, Innovate, Grow – Join AutoOwners Insurance Today!

Learn more about AutoOwners Insurance
Industry
Finance & Insurance
Founded
1916
* Ladders Estimates

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