Claims Specialist - Excess & Umbrella

We are currently seeking a Claims Specialist - Excess & Umbrella to join our growing North America Claims team in Alpharetta, Georgia.

If you're an experienced claims professional who thrives on complex coverage analysis, strategic negotiations, and delivering outstanding client service, we invite you to explore this exciting opportunity.

Your Team

You'll join a talented and diverse team of claims professionals with varying backgrounds and experience levels. We foster a collaborative, supportive environment that values individual strengths, encourages professional development, and supports participation in industry leadership initiatives.

The Impact You'll Have

As a Claims Specialist - Excess & Umbrella, you will proactively investigate, evaluate, negotiate, and resolve high-exposure claims while ensuring adherence to best practices and delegated authority guidelines.

You will serve as a trusted partner to customers, brokers, and internal stakeholders, playing a critical role in delivering effective claims solutions and protecting client relationships.

Key Responsibilities

• Investigate, evaluate, negotiate, and resolve complex Excess and Umbrella claims involving significant exposures and complex coverage issues.
• Maintain accurate and timely claims documentation within Allianz Commercial claims systems.
• Select, manage, and provide direction to external service providers, including attorneys, independent adjusters, and subject matter experts.
• Analyze policy coverage and determine appropriate reserve recommendations.
• Deliver cost-effective, service-oriented claim resolutions while balancing customer needs and business objectives.
• Support the training, development, and coaching of less experienced claims professionals.
• Ensure claims are managed within delegated authority limits and in accordance with claims handling procedures and guidelines.
• Prepare referral documentation for claims exceeding authority levels.
• Assist in developing claims management protocols for new business accounts in partnership with clients, brokers, and loss adjusters.
• Support business retention and growth initiatives through exceptional claims service and broker engagement.

What We're Looking For

• 7-10 years of proven experience handling Excess and Umbrella claims involving complex coverage and damage issues.
• Demonstrated success managing high-exposure casualty claims from investigation through resolution.
• Established relationships with brokers and strong presence within the local insurance market.
• Expert understanding of Excess and Umbrella products, policy coverage, and claims adjustment practices.
• Deep knowledge of insurance market dynamics, industry trends, and competitor landscape.
• Strong understanding of applicable legal and regulatory frameworks.
• Experience working within a complex, matrixed, global organization.
• Bachelor's degree in a relevant discipline.
• Experience in applying artificial intelligence (AI) and machine learning (ML) to improve business processes and decision-making is highly beneficial.

Ideal Candidate Profile

You are:

• A strategic thinker with strong analytical skills.
• Confident making complex coverage and liability determinations.
• A skilled negotiator who can navigate challenging claim situations.
• Relationship-focused and effective at building trust with clients, brokers, and business partners.
• Committed to delivering exceptional customer outcomes while managing financial exposure.
• Passionate about mentoring others and contributing to a collaborative team culture.

The annual base salary range base pay range for this role is $112,818 - $170,509. The annualized represents a North American market range. The actual salary for this position may be above or below and will be determined by several factors, including the scope, complexity and location of the role, the skills, education, training, credentials and experience of the candidate. The base pay is just one component of the AzC total compensation package. As part of our comprehensive compensation and highly rated benefits programs, employees are also eligible for annual performance-based cash incentive awards.

106712 | Customer Services & Claims | Professional | Allianz Commercial | Full-Time | Permanent

What's in it for you?

Let's care about everything that makes you, you

We are committed to nurturing an inclusive environment where everyone feels they belong. We offer a hybrid working model, which recognizes the value of striking a balance between in-person collaboration and remote working. Please feel free to discuss flexible working arrangements with us.

Let's care for your financial wellbeing

We believe in rewarding performance with a great compensation and benefits package (details vary by location), including a generous bonus scheme and pension.

Let's care for your opportunities to progress

From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.

Let's care for life's twists and turns

From our support for flexible working, health and wellbeing (including private healthcare and generous parental leave benefits), to helping people return from career breaks with experience that nothing else can teach. We've got your back.

Let's care for our society and our planet

With opportunities to be engaged in shaping a future that is safe, inclusive and sustainable, we care for the tomorrows of our people, our industry and our clients.

106712 | Customer Services & Claims | Professional | Allianz Commercial | Full-Time | Permanent