Location: Alpharetta, GA 📋 Focus: New & Renewal Multinational Business

Are you a claims professional who thrives on building relationships, driving client satisfaction, and shaping the future of claims service delivery?

We're looking for a dynamic Claims Relationship Manager (CRM) to join our team and play a pivotal role in managing key multinational accounts. If you're passionate about delivering exceptional client experiences and collaborating across business lines - this is your opportunity to make a real impact.

The Impact You'll Make

As our CRM, you'll be at the intersection of claims excellence and client strategy - partnering with Claims Management, Underwriting, ARC, and Distribution to drive growth and retention. You will:

• Champion new business acquisition and retention through a claims services lens
• Design individualized claims service plans tailored to each account's unique needs
• Guide new accounts through seamless onboarding - from first handshake to full integration
• Lead marketing activities alongside Underwriters, Distribution, and Risk Management, preparing compelling claims materials for client meetings
• Serve as the go-to escalation point for key accounts, ensuring every broker and client interaction is handled with excellence.

🎯 What You'll Own

Customer Experience

• Build and nurture strategic, long-term relationships with brokers and clients to fuel organic growth
• Act as the single point of contact for claims on key accounts
• Research client needs and deliver tailored claims service solutions

Communication & Advocacy

• Conduct regular client check-ins to ensure continued satisfaction
• Resolve claims complaints with professionalism and empathy
• Gather and elevate client feedback on service, technology, and product delivery

Key Account Management

• Drive new client acquisition - from special claim handling design to full onboarding
• Serve as a trusted consultant, advising clients on short- and long-term strategic objectives
• Continuously review the client claims experience and collaborate with claims leaders on improvement opportunities

Technology & Innovation

• Demonstrate deep knowledge of our company portal - answering questions, running demos, and onboarding brokers
• Participate in Business Verification Testing for new portal features

What You'll Bring

• Bachelor's Degree (preferred)
• 5-7+ years of claims handling and relationship management experience
• Outstanding communication and interpersonal skills - you're a natural connector
• A thought leader mindset: you collaborate, motivate, and influence at every level
• Proven ability to translate customer needs into actionable claims solutions
• Strong problem-solving, negotiation, and conflict resolution skills
• Experience with AI and machine learning applications in business processes is a plus
• Proficiency in Excel and PowerPoint - you know how to tell a story with data
• Comfort working across time zones in a global environment.

Why This Role?

This isn't just a job - it's a chance to shape the claims experience for some of our most important multinational clients. You'll have the autonomy to build meaningful relationships, the platform to drive innovation, and the support of a collaborative team that values your expertise.

The annualized base pay range for this role is $112,818 - $170,509. The annual base salary range represents a nationwide market range. The actual salary for this position may be above and will be determined by a number of factors, including the scope, complexity and location of the role, the skills, education, training, credentials and experience of the candidate. The base pay is just one component of the AzC total compensation package. As part of our comprehensive compensation and highly rated benefits programs, employees are also eligible for annual performance-based cash incentive awards.

Ready to make your mark? Apply today and bring your claims expertise to a role where relationships drive results. 🌍

107240 | Customer Services & Claims | Management | Allianz Commercial | Full-Time | Permanent

What's in it for you?

Let's care about everything that makes you, you

We are committed to nurturing an inclusive environment where everyone feels they belong. We offer a hybrid working model, which recognizes the value of striking a balance between in-person collaboration and remote working. Please feel free to discuss flexible working arrangements with us.

Let's care for your financial wellbeing

We believe in rewarding performance with a great compensation and benefits package (details vary by location), including a generous bonus scheme and pension.

Let's care for your opportunities to progress

From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.

Let's care for life's twists and turns

From our support for flexible working, health and wellbeing (including private healthcare and generous parental leave benefits), to helping people return from career breaks with experience that nothing else can teach. We've got your back.

Let's care for our society and our planet

With opportunities to be engaged in shaping a future that is safe, inclusive and sustainable, we care for the tomorrows of our people, our industry and our clients.

Care to join us?

Allianz Commercial is the center of expertise of Allianz Group, insuring mid-sized businesses, large enterprises, and special risks. Our customers include top consumer brands, financial institutions, industry leaders, the global aviation and shipping industries, as well as family-owned and medium-enterprises. We also cover unique risks such as offshore wind farms, infrastructure projects and film productions. Our clients trust us to provide a wide range of traditional and alternative risk transfer solutions, outstanding risk consulting and multinational services, and seamless claims handling. Allianz Commercial helps customers to prepare for what's ahead.

Learn more about careers at Allianz Commercial by clicking here.

Learn more about Allianz Commercial by clicking here.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matters, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

Join us. Let's care for tomorrow.

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