About the Role
Optiom is looking for a Claims Manager to lead the team behind one of the most important moments in a customer's ownership journey - the claim. You'll oversee a team handling both partial loss claims (repairs under our vehicle warranty and appearance protection products) and total and partial loss claims (write-offs under our specialty vehicle replacement insurance line), making sure every file is assessed fairly, settled accurately, and closed with the kind of consistency that keeps 330+ dealership partners and 900+ broker offices confident in the Optiom name.
This isn't a "keep the lights on" claims job. Optiom is scaling fast, and this role comes with real room to modernize how the team works - tightening fraud controls, refining valuation practices, and building a claims function that can grow with the business. You'll report directly into senior leadership and have a genuine seat at the table on product and loss-ratio decisions.
You Bring
- 10+ years of experience directly managing a claims team, with hands-on responsibility for both partial loss and total loss claims adjudication
- A track record of running claims operations at scale - you can talk specifics on file volume, team size, and quality/cycle-time metrics
- Strong working knowledge of claims adjudication practices, valuation methodology, and repair estimating standards
- Proven people leadership: coaching, performance calibration, and building a team that adjudicates consistently
- Post-secondary education in business, insurance, or a related field - or equivalent demonstrable experience
Bonus Points For
- An active or previously held insurance adjuster licence (e.g., BC Insurance Council Adjuster Level 2/3, or equivalent in BC/ON)
- Direct experience in automotive, vehicle warranty, extended warranty, or vehicle replacement insurance claims specifically
- Familiarity with total loss valuation platforms (CCC ONE, Mitchell, Audatex) or repair estimating systems
- CIP or FCIP designation
- Experience working within an MGA, broker, or dealer-distributed insurance model
