The Hartford Financial Services Group, Inc

Claim Consultant - Complex Liability Solutions

The Hartford Financial Services Group, Inc • $84K — $127K *
San Antonio, TX 78228In-Person
Finance & Insurance
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree preferred
  • 5+ years handling General Liability litigated coverage and liability matters
  • Strong results-oriented discipline
  • Excellent analytical and organizational skills
  • Superior oral and written communication skills
  • Proficient in strategic thinking and task execution
  • Strong negotiation and technical claim handling skills, including coverage and tort law knowledge
  • Full command of high-value bodily injury claims
  • Ability to analyze complex coverage and liability issues
  • Effective communication skills with persuasion ability
  • Exceptional interpersonal skills and teamwork aptitude
  • Proven ability to inspire excellence in oneself and others.

Responsibilities

  • Make coverage determinations and communicate positions to insureds and other parties
  • Set and monitor expense and indemnity reserves within authority limits
  • Present cases for reserve authority beyond established levels to management
  • Develop and implement strategies for high-quality claim resolutions
  • Manage litigation planning, execution, and budget review
  • Provide periodic claims reviews for insureds as needed
  • Attend trials and mediations as necessary
  • Participate in audits, projects, and product development initiatives
  • Prepare and present reports on case developments and industry trends to leadership
  • Collaborate with TPAs on urgent claims and complex issues
  • Partner with underwriters to articulate the value of the claims model to stakeholders
  • Liaise between CLS, TPAs, and internal departments like billing and actuarial.

Benefits

  • Hybrid or remote work arrangements available
  • Work on a flexible schedule with days in the office based on proximity to locations
  • Engage in a collaborative environment with various teams
  • Opportunity to participate in broader company initiatives and projects
  • Strong focus on professional development and career growth opportunities.
Full Job Description
Consultant Claims - CH08CE

As a Claim Consultant for Complex Liability Solutions in the Hartford Global Specialty (HGS) Liability Major Case Unit, you will be responsible for handling a caseload of bodily injury and non-bodily injury claims at varying levels of complexity. Many of our CLS insureds have self-insured retentions ("SIRs") handled by outside TPAs, so you will also provide oversight to third-party administrators. In addition, you will be responsible for supporting CLS underwriters and account managers in sales activities on new and renewal business and addressing inquiries from agents and policyholders, at all times providing superior customer service.

Responsibilities include, but are not limited, to:
  • Making coverage determinations and communicating written position(s) to insureds and other required parties;
  • Within prescribed authority levels, setting appropriate expense and indemnity reserves and monitoring on a regular basis for any needed adjustment;
  • Presenting cases to management for expense or indemnity reserve authority above established authority levels;
  • Developing and implementing resolution strategies to achieve high quality outcomes;
  • Proactively managing litigation and counsel, inclusive of litigation planning and execution, budgeting and bill review;
  • Providing periodic claims reviews for individual insureds on an as-needed basis;
  • Attending trials and mediations as necessary;
  • Contributing to broader claim and enterprise goals by participating in audits, projects and product development initiatives;
  • Preparing comprehensive reports and delivering presentations to senior claim leadership on case developments, policy issues, industry trends, etc.;
  • Work closely with TPAs to address time limit demands, evaluate extra contractual exposure evaluations and other issues of complexity;
  • Partnering with CLS underwriters to effectively communicate the value of the CLS claims model to prospective insureds, agents and brokers;
  • Providing support to the CLS business unit to explain, evaluate and address claim trends and developments for both prospective and current insureds; and
  • Act as liaison between CLS and various third-party administrators, as well as internal departments including, billing, reinsurance accounting, finance and actuarial.


Qualifications:
  • Bachelor's degree preferred
  • Minimum of five plus years handling General Liability litigated coverage and liability matters
  • High level of discipline; results-oriented; and able to focus on bottom line results
  • Superior analytical ability and organizational skills
  • Excellent oral and written communication skills
  • Excellent strategic thinking ability and task execution skill
  • Excellent negotiation and technical claim handling skills, including knowledge of coverage and tort laws
  • Full command of issues and medicals relative to high value bodily injury claims
  • Ability to analyze coverage and liability issues
  • Ability to communicate thoughts clearly and concisely, and to influence and persuade others
  • Superior interpersonal skills and strong team player
  • Ability to exceed expectations and influence others to do the same


This role can have a Hybrid or Remote work arrangement. Candidates who live near one of our office locations (Hartford, CT, Lake Mary, FL, San Antonio, TX, Naperville, IL or Scottsdale, AZ) will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

$84,800 - $127,200

About The Hartford Financial Services Group, Inc

The Hartford is an industry leading provider of property and casualty insurance, group benefits and mutual funds. Throughout our rich history of more than 200 years, countless businesses and individuals, including Robert E. Lee, Abraham Lincoln and Babe Ruth, have turned to our company for protection. The Hartford celebrated its 200th anniversary in 2010.

The Hartford Financial Services Group, Inc. Careers

Join the esteemed team at The Hartford Financial Services Group, Inc., a leader in investment and insurance, where we offer more than just job opportunities—we provide a platform for professional growth and innovation. As one of the most respected names in the financial services industry, The Hartford is dedicated to fostering a culture of diversity, leadership, and continuous development.

Work You’ll Do

Embark on a career with The Hartford and contribute to our mission of helping customers achieve amazing financial outcomes. You will have the chance to work alongside a team of experts who are not only skilled in their fields but are also passionate about making a difference.

Transform Your Career

At The Hartford, we believe in nurturing talent through comprehensive training programs and robust career development opportunities. Our commitment to professional growth is evident in our dynamic leadership and diversity training programs that prepare you for the future.

Innovate with Us

Innovation is at the heart of everything we do at The Hartford. Join us and bring your unique perspective to help shape the future of financial services. Our collaborative environment encourages creativity and is the perfect place to advance your skills in groundbreaking ways.

Be Part of a Great Team

The Hartford is not just a company; it's a community. We pride ourselves on a workplace culture that upholds the values of inclusivity and teamwork. By joining us, you’ll work on diverse teams that value your insights and encourage networking and mutual support.

Future-Proof Your Career

With a wide range of job opportunities, from internships to full-time positions, The Hartford offers a path for everyone. Whether you’re just starting out or looking to take your career to the next level, we provide the tools and support needed to succeed. Our benefits package is designed to ensure that our team members are well taken care of, not only at work but in all aspects of life.

Explore Job Opportunities and Internships

Whether you're polishing your resume, preparing for an interview, or seeking to enhance your employment experience, The Hartford has a position to match your skills and ambitions. We are continuously hiring and looking for new talent to join our thriving team.

Stay Connected

Join Our Team Search open positions that match your skills and interest at The Hartford. We look for passionate, curious, creative, and solution-driven team players.

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Learn more about The Hartford Financial Services Group, Inc
Size
18,500 employees
Market Cap
$24.1 billion
Industry
Finance & Insurance
Net Income
$1.7 billion
Founded
1810
5 Year Trend
+6.5%
Revenue
$20.5 billion
NASDAQ
HIG
* Ladders Estimates

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