TeleTech

Civil Cyber Chief of Staff

TeleTech • $112K — $257K *
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 7+ years of business performance and execution experience in strategy, operations, or go-to-market roles.
  • Strong background in owning cross-functional operating processes and leading performance reviews.
  • Proficient in analyzing revenue, profitability, and pipeline metrics to assess plan feasibility.
  • Skilled in reconciling conflicting business data and identifying gaps in performance.
  • Experience collaborating with senior leaders on risk management and decision-making.
  • Proven track record of leading cross-team initiatives to improve business execution.
  • Adept at writing and presenting concise executive reports with actionable insights.
  • Bachelor's degree in Business, Engineering, Computer Science, or Information Systems.

Responsibilities

  • Own and lead business-performance assessments and growth reviews for Civil Cyber.
  • Analyze revenue, profitability, and pipeline contributions from products and partnerships.
  • Identify and reconcile conflicting inputs to focus on measurable business outcomes.
  • Collaborate with leaders to validate opportunities and initiatives for revenue targets.
  • Challenge assumptions and establish corrective actions for identified gaps.
  • Prepare executive reports detailing performance, changes, and necessary decisions.
  • Maintain an integrated view of priorities and risks to guide leadership intervention.

Benefits

  • Health, life, and disability insurance.
  • Financial and retirement benefits.
  • Paid leave and professional development opportunities.
  • Tuition assistance and work-life balance programs.
  • Recognition awards for exceptional performance.
Full Job Description
Civil Cyber Chief of Staff
The Opportunity:

As Chief of Staff, you'll report to the Director of Civil Cyber and work across the business with market and portfolio leaders to assess performance, challenge the assumptions behind the plan, and turn decisions into action. You'll have a broad view of the business, connecting financial performance, pipeline, growth initiatives, products, and partnerships so leadership can see where growth is working, where execution is breaking down, and what needs to change.

You'll own the operating cadence for business performance and growth, assessing whether the pipeline and growth initiatives support revenue and profit commitments. You'll have latitude to resolve execution issues across teams, escalating material risks and decisions that require the Director's authority. Due to the nature of work performed within this facility, U.S. citizenship is required.

What You'll Work On:
  • Own Civil Cyber's business-performance and growth reviews, defining the analysis and agenda so leaders arrive prepared to make decisions.
  • Assess revenue, profitability, contract mix, and pipeline, including the contributions of product and platform sales and strategic partnerships.
  • Reconcile conflicting inputs and distinguish measurable business outcomes from activity alone.
  • Work with market and portfolio leaders to validate the specific opportunities and initiatives needed to meet revenue and profit targets.
  • Test assumptions, identify gaps, and establish corrective actions.
  • Prepare concise executive reports that explain performance against commitments, what has changed and why, and the risks or decisions needing attention.
  • Maintain an integrated view of priorities, milestones, financial impact, dependencies, and risks so leadership can see where intervention is required.
  • Lead analysis and resolution of cross-team execution problems such as demos or partner activity not producing expected pipeline.
  • Work with responsible leaders to complete corrective actions and escalate material risks or decisions requiring the Director's authority.


Join us. The world can't wait.

You Have:
  • 7+ years of experience in a role with substantial responsibility for business performance and execution such as strategy and operations, business operations, or growth or go-to-market operations
  • Experience independently owning a business performance process or cross-functional operating cadence, including defining the required analysis and leading reviews
  • Experience analyzing revenue and profitability alongside pipeline, forecasts, or comparable forward-looking commercial measures to assess whether plans can deliver stated targets
  • Experience validating business data, reconciling incomplete or conflicting information, and identifying the assumptions or execution gaps behind performance problems
  • Experience working with senior leaders on business risks and decisions, including challenging assumptions, recommending corrective actions, and recognizing when leadership intervention is needed
  • Experience leading complex work across teams without formal reporting authority and carrying corrective actions through to completion, with evidence of improved business performance or execution
  • Experience writing and presenting concise executive reports or briefings that explain performance, implications, tradeoffs, and decisions
  • Bachelor's degree in Business, Engineering, Computer Science, or Information Systems


Nice If You Have:
  • Experience serving as a Chief of Staff or operating partner to a leader accountable for revenue, profitability, or portfolio performance
  • Experience in cybersecurity, federal contracting, government services, or professional services
  • Experience with capture or opportunity management, product commercialization, or strategic partnerships
  • Experience across both services-based and product- or platform-based business models


Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $112,800.00 to $257,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model
Our people-first culture prioritizes the benefits of collaboration. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen or customer facility, in alignment with your leadership's expectations and the needs of the role.
  • Onsite: If this position is listed as onsite, work will primarily be performed full-time at a customer facility, where employees will collaborate directly with colleagues and customers as required by the role.


About TeleTech

TeleTech is a business process outsourcing company headquartered in Englewood, Colorado. The company was founded in 1982 by Kenneth D. Tuchman and provides customer experience, consulting, and technology services to clients in various industries, including healthcare, financial services, and telecommunications. TeleTech operates in over 20 countries and has over 50,000 employees. The company is committed to sustainability and has implemented several initiatives to reduce its environmental impact.
Learn more about TeleTech
Size
56,000 employees
Industry

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