Citigroup, Inc

CitiService Financial Institution Head

Citigroup, Inc • $200K — $300K *
Tampa, FL 33647Hybrid
Finance & Insurance
11 - 15 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 15+ years of relevant managerial experience
  • Background in Financial Institutions or Banking is advantageous
  • Strong written and verbal communication skills
  • Proven negotiation abilities and capacity to influence others
  • Demonstrated leadership with accountability for results and strategic decision-making

Responsibilities

  • Lead the Financial Institution vertical and manage complex issues
  • Engage with diverse internal and external stakeholders
  • Plan resources and actions in alignment with strategic goals
  • Resolve complex issues with significant departmental impact
  • Evaluate employee performance and oversee department outcomes
  • Negotiate effectively at senior levels internally and externally
  • Assess risks in business decisions while ensuring compliance

Benefits

  • Medical, dental & vision coverage
  • 401(k) plan
  • Life, accident, and disability insurance
  • Wellness programs
  • Paid time off including vacation and sick leave
  • Paid holidays
Full Job Description
The CitiService Financial Institution Head is a senior management-level position responsible for accomplishing results through the management of FI team / department to drive client resolution and support activities in coordination with the Customer Service team.

The overall objective of this role is to drive the seamless delivery of customer service support to external clients.

What you will do:
  • Lead the CitiService® Financial Institution vertical and manage complex and highly variable issues with substantial departmental/product impact by applying broad and comprehensive understanding in multiple functional areas as well as underlying business concepts
  • Interact with diverse range of internal and external sources and understands how own function integrates within the overall organization to contribute to achieving business goals
  • Set short- to medium-term planning of actions and resources for own area and engage in strategic planning for the function and higher-level strategic planning with Products & Senior Management
  • Resolve highly complex and varying issues that have substantial potential impact and execute transaction services strategies by applying in-depth industry knowledge.
  • Manage a functional area and evaluate employee performance and provide recommendations for pay increases, budget and resource planning, promotions, terminations, etc. Control end results (e.g., resources, policy formulation, budgeting and planning) that primarily affect a sub-function
  • Negotiate internally, often at senior levels (across functions) and with external parties, as needed.
  • Provide evaluative judgment based on analysis of information in complicated, unique and dynamic situations
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.


Qualifications:
  • 15+ years of relevant experience including managerial experience
  • Experience of Financial Institutions, Banking Client would be added benefit
  • Proven working knowledge of the industry Consistently demonstrate clear and concise written and verbal communication
  • Proven negotiation skills and ability to influence Demonstrated leadership with accountability for results and deliverables
  • Consistently demonstrate strategic thinking and ability to make complex decisions


Education:

Bachelor's degree/University degree or equivalent experience Master's degree preferred

Job Family Group:
Operations - Transaction Services

Job Family:
Cash Management

Time Type:
Full time

Primary Location:
Tampa Florida United States

Primary Location Full Time Salary Range:
$200,000.00 - $300,000.00

In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills
Please see the requirements listed above.

Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date:
Jul 14, 2026

About Citigroup, Inc

Citigroup is a financial services holding company that provides financial products and services. The company operates through two segments, Global Consumer Banking (GCB) and Institutional Clients Group (ICG). The GCB segment offers traditional banking services to retail customers through retail banking, commercial banking, Citi-branded cards, and Citi retail services. The ICG segment offers various banking, and financial products and services to corporate, institutional, public sector, and high-net-worth clients. This segment provides wholesale banking products and services, including fixed-income and equity sales and trading, foreign exchange, prime brokerage, derivative services, equity and fixed-income research, corporate lending, investment banking, and advisory services, private banking, cash management, trade finance, and securities services. Citi is committed to sustainability and social responsibility, and the company invests in initiatives that promote economic progress.

Citigroup, Inc Careers

Join the vibrant team at Citigroup, Inc, a leading global bank, and propel your career into the future. Citigroup offers a plethora of job opportunities that span across various fields and expertise, making it an ideal place for ambitious professionals to thrive.

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Learn more about Citigroup, Inc
Market Cap
$1.3 billion
Industry
Finance & Insurance
Net Income
$89.6 million
Founded
1812
5 Year Trend
+4.6%
NASDAQ
C
* Ladders Estimates

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