Citigroup, Inc

Citi Commercial Bank - Commercial Associate, AVP (French/English Bilingual) / Citi Commercial Bank - Associé en services bancaires commerciaux, vice-présidence adjointe (bilingue français-anglais)

Citigroup, Inc • $88K — $132K *
Mississauga, ON L4T 0A1In-Person
Finance & Insurance
Less than 5 years of experience
Reposted 3 days ago
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 3+ years in client-facing roles, preferably within banking.
  • Experience in Commercial/Corporate banking is a plus.
  • Fluent in French and English for effective communication.
  • Strong sales, presentation, and client-focused communication skills.
  • Analytical, problem-solving, and credit assessment skills.
  • Familiarity with general banking processes and solutions.
  • Proficient in Microsoft applications and CRM software.
  • Ability to cultivate robust client relationships.

Responsibilities

  • Build and manage relationships with clients and internal teams for effective request handling.
  • Support bankers in portfolio management and coverage tasks.
  • Collaborate closely with senior managers to deliver a client-first banking experience.
  • Engage clients to maximize the 'One Citi' experience through proactive insights sharing.
  • Oversee processes such as product implementation and credit onboarding.
  • Ensure compliance with KYC standards during client onboarding and beyond.
  • Analyze client relationships and co-manage credit interactions, ensuring policy adherence.

Benefits

  • Global connectivity and access to Citi's financial resources.
  • In-depth sector expertise tailored for mid-market clients.
  • Collaboration with international teams for a comprehensive banking perspective.
  • Continuous learning opportunities for professional development.
  • Opportunity to engage directly with senior banking executives and decision-makers.
Full Job Description
The primary responsibility of the Associate is, in cooperation with the Relationship Managers/Bankers, to service the banking & financing needs of internationally oriented Mid-Market clients, to deepen existing client relationships and to acquire & onboard new commercial banking clients.

Responsibilities:
  • Build relationships with Citi network and operational teams, become one of the key contacts for clients' requests, internal requests/escalation and resolution.
  • Support the Bankers in coverage and management of their assigned portfolio of clients.
  • Work closely with Senior Relationship Managers to ensure we provide a 'Client First' approach and help deliver outstanding day-to-day banking & operational support to our Mid-Market clients.
  • In cooperation with Senior Relationship Manager, call on clients and maximize 'One Citi' client experience, by proactively leveraging and sharing Citi's market leading insights, global network and solutions.
  • Monitor and oversee product implementation processes, credit on-boarding process and manage sales CRM platform.
  • Liaise with Relationship Associate(s) to ensure adherence to global KYC (Know Your Customer) standards during the onboarding process and, on an ongoing basis, ensure the appropriate compliance deliverables are met.
  • Develop and maintain strong ties with Commercial Banking teams across the globe, in particular CCB colleagues working across the same sector vertical, CCB colleagues supporting subsidiary businesses overseas (Commercial Subsidiaries Group). Collaborate and work closely with various product teams (cash sales, trade finance, markets, corporate finance), Underwriting and Risk teams.
  • Work with Senior Relationship Managers to analyze client relationships, risks & opportunities, assist with credit application write-up, financial spreading, deal structuring, returns calculation, documentation review & preparation. Co-manage the credit relationship with clients, ensuring proper adherence of policies and institutional processes.
  • Understand key commercial banking products, processes & solutions, including Transaction Banking, FX, Trade, Liquidity & Treasury, Working Capital and Lending products.
  • Support Senior Relationship Managers on solutioning assessment, preparation of pitch books and meeting materials, assisting with new clients' acquisition.
  • Work collaboratively with key internal stakeholders across CCB, share best practices across teams in order to deliver 'best in class' relationship management to new and existing clients.
  • Appropriately assess risk when business decisions are made, demonstrate consideration for the firm's reputation and safeguard Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment around personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.


Qualifications:
  • 3+ years of relevant experience, preferably in a Client Relationship, or client-facing role
  • Prior experience within Commercial/Corporate banking is desirable.
  • Fluency in both French and English, with the ability to communicate confidently with clients and colleagues in both languages.
  • Strong sales, presentation and communication skills with a client-focus mindset
  • Strong analytical, problem-solving and credit skills
  • Knowledge of general banking processes, general understanding of commercial banking solutions
  • Ability to build & develop strong client relationships.
  • Effective collaboration skills with Senior Relationship Managers and Commercial Banking partners
  • Proficiency with Microsoft-based applications and experience using CRM applications
  • English-language (written and oral) fluency required: The Associate will regularly collaborate with stakeholders across Citibank's global network, including credit, underwriting, and product teams in the U.S. and Ontario. This ensures seamless communication and alignment with key business partners, enabling the Associate to effectively perform their duties within a complex, cross-border banking environment.


Education:
  • Bachelor's/University degree is required.
  • MBA and/or CFA is an Asset.


En collaboration avec les directeurs des relations-clients et les banquiers, la personne titulaire du poste sera principalement chargée de répondre aux besoins bancaires et financiers de la clientèle du marché intermédiaire présente à l'international, de renforcer les relations d'affaires existantes ainsi que de prospecter et d'intégrer de nouveaux clients des services bancaires commerciaux.

Responsabilités :
  • Établir des relations avec le réseau Citi et les équipes opérationnelles, et devenir l'une des principales personnes-ressources pour les demandes des clients, les demandes internes ainsi que la remontée des problèmes et leur résolution.
  • Soutenir les banquiers dans la couverture et la gestion de leur portefeuille de clients.
  • Travailler en étroite collaboration avec les directeurs principaux des relations-clients afin d'assurer une approche axée sur le client et de fournir au quotidien un soutien bancaire et opérationnel exceptionnel aux clients du marché intermédiaire.
  • Communiquer activement avec les clients et maximiser l'expérience client " One Citi ", en collaboration avec les directeurs principaux des relations-clients, en mettant proactivement à profit l'expertise de premier plan de Citi, son réseau mondial et ses solutions.
  • Surveiller et superviser les processus de mise en œuvre des produits et le processus d'intégration en matière de crédit, et gérer la plateforme de gestion des relations-clients utilisée par l'équipe des ventes.
  • Communiquer avec les chargés de relations pour assurer le respect des normes mondiales relatives à la connaissance de la clientèle (KYC) pendant le processus d'intégration et veiller en permanence à ce que les exigences de conformité appropriés soient satisfaites.
  • Développer et maintenir des liens étroits avec les équipes des services bancaires commerciaux partout dans le monde, surtout les collègues de CCB qui travaillent dans le même secteur vertical et ceux qui soutiennent les filiales à l'étranger (Groupe des filiales commerciales). Travailler en étroite collaboration avec diverses équipes de produits (ventes au comptant, financement commercial, marchés et financement des entreprises) ainsi qu'avec les équipes de placement et de gestion des risques.
  • Travailler en collaboration avec les directeurs principaux des relations-clients pour analyser les relations avec les clients, les risques et les possibilités, et contribuer à la rédaction des demandes de crédit, à l'analyse financière, à la structuration des opérations, au calcul des rendements ainsi qu'à l'examen et à la préparation de la documentation. Cogérer la relation de crédit avec les clients en veillant à l'application appropriée des politiques et des processus institutionnels.
  • Comprendre les principaux produits bancaires commerciaux ainsi que les principaux processus et solutions connexes, notamment les produits relatifs aux services bancaires transactionnels, aux opérations de change, au commerce, à la liquidité et à la trésorerie, aux fonds de roulement et aux prêts.
  • Soutenir les directeurs principaux des relations-clients dans l'évaluation des solutions, la préparation des argumentaires commerciaux et du matériel de réunion, et la prospection de clients.
  • Travailler en collaboration avec les principales parties prenantes internes de CCB et échanger sur les pratiques exemplaires entre les équipes afin d'offrir une gestion des relations de premier ordre tant aux clients actuels qu'aux nouveaux clients.
  • Évaluer de façon appropriée les risques lorsque des décisions d'affaires sont prises ainsi que tenir compte de la réputation de la société et protéger Citigroup, ses clients et ses actifs en favorisant la conformité aux lois, règles et règlements applicables, en respectant les politiques, en faisant preuve d'un jugement éthique solide à l'égard du comportement personnel, de la conduite et des pratiques commerciales, et en signalant, gérant et déclarant les problèmes de contrôle avec transparence.


Qualifications :
  • Au moins trois ans d'expérience pertinente, de préférence dans un poste axé sur la relation client ou en contact direct avec la clientèle.
  • Une expérience préalable dans les domaines des services bancaires commerciaux et aux entreprises est souhaitable.
  • Une maîtrise du français et de l'anglais permettant d'interagir avec aisance avec la clientèle et les collègues dans ces deux langues.
  • D'excellentes compétences en vente, en présentation et en communication, alliées à une approche résolument axée sur le client.
  • Des compétences avérées en analyse et en résolution de problèmes ainsi qu'en matière de crédit.
  • Une connaissance des processus bancaires généraux et une compréhension générale des solutions bancaires commerciales.
  • Une capacité à établir et à développer des relations solides avec les clients.
  • Une aptitude à travailler efficacement en équipe avec les directeurs principaux des relations-clients et les partenaires des services bancaires commerciaux.
  • Une maîtrise des applications de Microsoft et une expérience de travail avec des applications de gestion des relations-clients.
  • Maîtrise de l'anglais (oral et écrit): La personne titulaire du poste collaborera régulièrement avec les parties prenantes du réseau mondial de Citibank, notamment les équipes de crédit, de placement et de produits aux États-Unis et en Ontario. Cela assure une communication sans faille et un alignement avec les principaux partenaires commerciaux, permettant à la personne titulaire du poste d'exercer efficacement ses fonctions dans un contexte bancaire transfrontalier complexe.


Formation :
  • Un baccalauréat ou un diplôme universitaire est requis.
  • Un MBA et/ou le titre de CFA sont des atouts.


Job Family Group:
Commercial and Business Sales

Job Family:
Relationship Management

Time Type:
Full time

Primary Location Full Time Salary Range:
$88 240,00 - $132 360,00

Most Relevant Skills
Please see the requirements listed above.

Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

This job opening is for an existing job vacancy.

About Citigroup, Inc

Citigroup is a financial services holding company that provides financial products and services. The company operates through two segments, Global Consumer Banking (GCB) and Institutional Clients Group (ICG). The GCB segment offers traditional banking services to retail customers through retail banking, commercial banking, Citi-branded cards, and Citi retail services. The ICG segment offers various banking, and financial products and services to corporate, institutional, public sector, and high-net-worth clients. This segment provides wholesale banking products and services, including fixed-income and equity sales and trading, foreign exchange, prime brokerage, derivative services, equity and fixed-income research, corporate lending, investment banking, and advisory services, private banking, cash management, trade finance, and securities services. Citi is committed to sustainability and social responsibility, and the company invests in initiatives that promote economic progress.

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Learn more about Citigroup, Inc
Market Cap
$1.3 billion
Industry
Finance & Insurance
Net Income
$89.6 million
Founded
1812
5 Year Trend
+4.6%
NASDAQ
C
* Ladders Estimates

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