About this roleAs a Data Center Service Manager with Carrier, you become the trusted face of a global leader in HVAC and mission-critical cooling solutions. In this people-focused leadership role, you'll build strong relationships with data center customers and the support field teams, and partner closely with Carrier's Integrated Project Management Team. Your work will directly contribute to seamless startup, commissioning, and warranty support of industrial HVAC systems ensuring reliability, uptime, and customer confidence.
This role is perfect for someone who values teamwork, enjoys mentoring others, and takes pride in creating a supportive environment where technicians feel equipped to do their best work. You'll have the opportunity to positively impact customer relationships, team culture, and Carrier's reputation for excellence at our Monroe, LA site.
Key Responsibilities- Act as the primary customer-facing representative, embodying and promoting the Carrier brand.
- Lead the hiring process for the local Data Center technicians, ensuring the selection of qualified candidates.
- Oversee onboarding of new technicians, including safety orientation, training procedures, and provisioning of devices and equipment.
- Serve as the union liaison, facilitating communication and maintaining positive relations between Carrier and union representatives.
- Conduct job site safety inspections and organize quarterly safety meetings to reinforce safety culture.
- Interact regularly with the master scheduler to ensure technician staffing needs are accurately met for local customer needs.
- Manage requests for tools, personal protective equipment (PPE), vehicles, and uniforms for field teams.
- Maintain responsibility for fleet management, ensuring vehicles are properly assigned, maintained, and available.
- Approve daily timesheets and travel requests for Data Center technicians.
- Oversee operations and support field teams.
- Forecast, monitor, and document financial performance against plan
- Coordinate, prioritize and resolve issues encountered by the team.
- Optimize the usage of manpower, standard time, equipment and energy to complete open work
- Escalate critical/complex issues that will impact the business
- Manage the team according to established programs and objectives
- Implement, monitor, manage the quality of work
- Respond to key customer complaints, carry out customer satisfaction investigations and ensure establishment of appropriate improvement plans
Required Qualifications- High School Diploma/GED
- 5+ years' experience in commercial HVAC and/or mechanical service operations, industrial equipment service, or other field service, environments involving maintenance, repair, and technical service delivery
- 3+ years' experience managing and or training field service teams, including union technicians, with a focus on performance and efficiency.
Valued, but not required- HVAC Experience
- Experience in working with Unions
- Expertise in startup and commissioning of industrial HVAC systems, and understanding of data center reliability standards.
- Strong financial acumen: cost forecasting, margin attainment, and change order management.
- Excellent organizational, communication, and problem-solving skills.
- Commitment to zero-incident safety culture and rigorous process execution.
Pay RangeThe annual salary for this position is between $96,000.00 - $192,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.
Other CompensationThis position is entitled to short-term cash incentives, subject to plan requirements.
BenefitsEmployees are eligible for benefits, including:
- Health Care Benefits: Medical, Dental, Vision; Wellness incentives
- Retirement Benefits
- Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
- Disability: Short-term and long-term disability
- Life Insurance and Accidental Death and Dismemberment
- Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
- Tuition Assistance
To learn more about our benefits offering, please click here Work with us | Carrier CorporateThe specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.
Application DeadlineApplications will be accepted for at least 3 days from Job Posting Date: 12 August 2026
Job Applicant's Privacy NoticePlease click on the link to review the Job Applicant Privacy Notice.
Use of AITechnology-enabled tools may support parts of the recruitment process, with oversight by people.
