Title: Chief Technology Officer (CTO)

Reports to: President/CEO

Supervises: Director of Application Development, Director of Network Services, Senior Director Digital Strategy & Project Management, Enterprise Data Architect, Administratively the Director of Information Security

Status: Exempt

Objective

The Chief Technology Officer (CTO) leads KEMBA's enterprise technology strategy to enable business execution, operational resilience, and long term growth. As a member of the Executive Management Team, the CTO aligns technology, data, and digital capabilities with organizational priorities while ensuring a secure, scalable, and compliant technology environment.

Duties and Responsibilities

• Participates as a member of the executive management team in governance processes of the organization's architecture, telecommunications, networks, programming, media, and desktops
• Leads strategic technological planning to achieve business goals by prioritizing technology initiatives and coordinating the evaluation, deployment, and management of current and future technologies
• Collaborates with the appropriate departments to develop and maintain a technology plan that supports organizational needs
• Develops and communicates business/technology alignment plans to executive team, staff, partners, customers, and stakeholders
• Directs development and execution of an enterprise-wide disaster recovery and business continuity plan
• Assesses and communicates risks associated with technology-related investments and purchases
• Develops business case justifications and cost/benefit analyses for technology spending and initiatives
• Defines requirements for new technology implementations and communicate them to key business stakeholders
• Reviews hardware and software acquisition and maintenance contracts and pursue master agreements to capitalize on economies of scale
• Defines and communicates corporate procedures, policies, and standards for the organization for acquiring, implementing, and operating new network systems, equipment, software, and other technologies
• Approves, prioritizes, and controls projects and the project portfolio as they relate to the selection, acquisition, development, and installation of major information systems
• Conducts research to remain up-to-date and knowledgeable regarding industry trends and emerging technologies in anticipation of new business processes and system alterations
• Analyzes and improves upon technology standards across the organization to maintain a technological and competitive edge within the market
• Acts as primary liaison for the company's technology vision via regular written and in-person communications with the organization's executives, department heads, and end users
• Creatively and independently provides resolution to technical problems in a cost-effective manner
• Develops, tracks, and controls the technical services annual operating and capital budgets for purchasing, staffing, and operations
• Supervises recruitment, development, retention, and organization of all technical staff in accordance with corporate budgetary objectives and personnel policies
• Ensures continuous delivery of technical services through oversight of service level agreements with end users and monitoring of systems, programs, and equipment performance
• Ensures equipment and software operation adheres to applicable laws and regulations
• Where necessary, oversees and develops patenting of intellectual property, inventions, and business processes
• Performs all duties in a manner that is fully compliant with applicable industry regulations as well as KEMBA policy and procedures
• Develops an understanding of Credit Union history, philosophy, organization, policies, and operational procedures
• On a self-direct basis, continues to improve individual level of competency through training and certification on established educational programs
• Relates to others beyond giving and receiving instructions:
  • Communicates with coworkers or peers without exhibiting behavioral extremes
  • Performs work activities requiring negotiating, instructing, supervising, persuading, or speaking with others
  • Responds appropriately to feedback
• Performs other duties as required by management

Required Qualifications

• Bachelor's degree in computer science or related field or equivalent experience
• 10+ years' experience managing and/or directing technological operations
• 7+ years' experience working in the financial industry
• Experience in strategic technology planning, execution, and policy development
• Excellent knowledge of technology environments, including telecommunications, networks, programming, media, and desktops
• Solid understanding of computer systems characteristics, features, and integration capabilities
• Extensive knowledge of data processing, hardware platforms, enterprise software applications, and outsourced systems
• Technical experience with systems networking, databases, Web development, and user support
• Exposure to business theory, business processes, management, budgeting, and business office operations
• Excellent understanding of project management principles
• Well organized and attentive to detail
• Creative and self-motivated

Desired Qualification:

• Master's degree in Business Administration or related field

Physical Demands

The physical demands listed below represent those necessary to perform the essential functions of this role. Reasonable accommodation may be provided to enable individuals with disabilities to perform these functions.

The employee is regularly required to sit, use their hands, reach with arms, and communicate verbally and orally. Occasional standing, walking, and lifting of objects up to 25 pounds are required. Vision requirements include close, distance vision, and focus adjustment.

Eligibility

Laptop: Yes

Remote/Hybrid Work: Yes

Cell Phone Reimbursement: Yes

Vehicle Reimbursement: No

Incentive(s): Yes