What You'll Do
The COO will serve as the operating counterpart to the CEO, and will have a broad mandate over Product, Clinical Operations, Data, finance, and human resources. Your primary 5 areas of focus (not exhaustive) would include:
• Strategy: Working closely with CEO office, board members, and advisors to iteratively ideate and create an AI-native operating system for behavioral health to support payors
• Operations: Ensuring effective delivery and measurement of high-quality quality care across all channels (PCPs, payors, health systems). Own and scale core operations across care management and partner implementation.
• Product and Technology Leadership: Designing, building, and assuring the efficiency and effectiveness of an AI native scalable clinical model. Partnering closely with tech team to
• Financial Stewardship: Maintaining financial discipline and supporting fundraising efforts
• Team Leadership and Growth: Partner with CEO to continue to attract, develop, and retain a high-caliber, mission-oriented team, aligned by a robust performance metrics backbone
Who You Are
• A senior operating leader: You have built and run operations inside an early-stage company, and you are at home with the ambiguity, the speed, and the gaps that come with the territory.
• Data driven: Financially, you can break a business into its core components, read the business through its metrics, and sit across from investors as a peer. You ideally have had multiple successful fundraising experiences. Operationally, you are comfortable with quantitative OKRs.
• A builder of teams and systems: You have designed orgs, hired ahead of growth, and put in the cadence and metrics that let a company scale.
• Mission-driven: You care deeply about transforming the behavioral health ecosystem for the better.
Preferred qualifications:
• 10+ years of operations experience, including a senior operating role at an early-stage startup. Deep experience in behavioral health, managed care, or value-based care models strongly preferred.
• A track record of scaling a company through a growth stage, ideally from seed through Series A or B.
• Experience operating as a senior leader with real autonomy, owning outcomes without close oversight.
• Healthcare or behavioral health experience, and familiarity with value-based care, are a plus.
Additional Details
• Hours: Full-time.
• Compensation: Competitive, commensurate with experience.
• Location: In-person role at Benchmark Office in Needham, MA strongly preferred
