It's time - Chief of Staff

Chief of Staff to the CEO

ContactPoint360 | Global Enterprise | High-Growth

Location: Remote | Global Travel Required

Reports To: CEO (Asad Mirza)

The Role

ContactPoint360 is a 5,000+ employee global CX and BPO organization operating across 12+ countries. We are scaling aggressively and strengthening enterprise-wide operating discipline.

The Chief of Staff exists to:
• Increase executive leverage, improve decision quality, and enforce disciplined execution across the organization.
• This is not an administrative role.
• This is an enterprise operator role.

The Mandate

Your responsibility is to ensure the CEO's time, focus, and decisions translate into measurable company-wide results.

You will:
• Convert strategy into execution.
• Increase accountability at the executive level.
• Eliminate operational drag.
• Improve enterprise reporting standards.
• Strengthen cross-functional alignment.
• Anticipate risks before they surface.
• You are leverage - not support.

Core Responsibilities:

1 Execution & Accountability
• Translate priorities into structured quarterly execution plans.
• Track executive KPIs rigorously.
• Ensure commitments are delivered.
• Elevate leadership meeting discipline.
• Identify and eliminate low-value initiatives.

Output matters more than activity.

2 Enterprise Discipline
• Improve reporting consistency across global sites.
• Increase financial and operational visibility.
• Strengthen governance standards.
• Ensure clarity in metrics and decision frameworks.
• Raise the bar on analytical rigor.

Growth must compound - not create chaos.

3 Strategic Initiatives
• Lead high-impact cross-functional initiatives (AI, M&A integration, expansion efforts).
• Prepare clear decision memos with risk assessment.
• Identify second- and third-order consequences.
• Surface structural issues early.

You must bring clarity under pressure.

4 Organizational Alignment
• Reduce friction between sales, operations, finance, HR, and country leadership.
• Challenge assumptions constructively.
• Influence without authority.
• Maintain absolute discretion.

Maturity is required.

How You Will Be Measured?
• CEO bandwidth gained per week.
• Executive follow-through rate.
• Speed and cleanliness of initiative execution.
• Reduction in cross-functional bottlenecks.
• Improvement in reporting clarity and decision quality.

If execution improves at scale - you are succeeding.

Ideal Candidate Profile:
• We are looking for an experienced operator with:
• 8-15 years in consulting, private equity, finance, or senior operating roles.
• Strong P&L literacy and financial fluency.
• Experience working directly with C-level leadership.
• Exceptional analytical and written communication skills.
• High emotional intelligence and executive presence.
• Comfort challenging the CEO respectfully.
• Ability to operate globally across cultures.

Experience in BPO, tech-enabled services, or multi-country operations is strongly preferred.

This Role Is Not For
• Individuals seeking comfort over growth.
• Those who avoid difficult conversations.
• People who confuse activity with impact.
• Those who require constant validation.

This is a high-accountability seat at the center of a global enterprise.

Compensation:

Executive-level compensation package with performance-based upside aligned to long-term enterprise growth.