The Chief of Staff / Program Manager serves as a trusted advisor and force-multiplier to the VP of Payer Go To Market, driving the operational rigor, standardization, and execution discipline needed to run a newly unified GTM organization across Payment Integrity, Network Management, Ancillary Benefit Management, Software, SGS / Program Integrity, and Risk & Quality. This role turns strategy into action-owning the operating cadence, standardizing how we solution, price, launch, and grow, and ensuring the right people are engaged at the right time across a complex matrix of Product, Sales, Marketing, Operations, and Finance.
This is a high-impact, high-visibility role for a leader who operates with equal fluency in strategy and execution-someone who can anticipate what lies ahead, connect dots across workstreams, and move quickly from idea to disciplined delivery.
You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.
Primary Responsibilities:- Operating cadence: Own and enforce the GTM operating rhythm-leadership team agendas, QBRs, monthly business reviews, and executive updates-ensuring focus, follow-through, and accountability
- Standardization & frameworks: Build and govern standardized approaches for RFPs, solutioning, pricing inputs, and go-to-market playbooks so the team operates from a single, consistent model
- Source-of-truth content: Establish and maintain a governed library of sales, marketing, and product positioning materials, ending version sprawl and conflicting messaging across sales and market teams
- Product launch discipline: Stand up and enforce launch tollgates in partnership with Product and Marketing, ensuring new solutions are truly 'ready to sell' on day one
- Strategic initiatives: Lead cross-functional initiatives and special projects on behalf of the VP-scoping, driving, and reporting to completion
- Business performance & reporting: Develop and track MBOs/KPIs, build executive briefing materials, and surface areas requiring leadership attention in a structured, solution-oriented format
- AI enablement: Use enterprise-approved AI tools to streamline workflows, automate tasks, drive continuous improvement, and evaluate emerging trends that inform solution design and strategic innovation
- Matrix orchestration: Facilitate alignment across Product, Sales, Marketing, Operations, and Finance, ensuring the right stakeholders are engaged at the right time and reducing escalation-driven work
- Trusted advisor: Provide insight, analysis, and recommendations to the VP on key decisions; represent the leader in forums as needed
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:- 6+ years of experience in strategy, program/project management, business operations, or a chief-of-staff-type role
- 5+ years of experience leading complex, cross-functional initiatives with multiple stakeholders in a matrixed environment
- 5+ years of experience building an operating cadence, standardized frameworks, and governance from the ground up
- Exceptional written and verbal communication skills, including executive-level briefing and presentation development
- Proven solid analytical skills-able to synthesize data into clear insights, recommendations, and decision-ready materials
- Proven ability to influence and lead without direct authority across senior stakeholders
Preferred Qualifications:- Experience in a strategy, innovation, or advisory function within OptumInsight or a comparable healthcare technology/services organization
- Experience partnering across centralized and business-aligned GTM/strategy organizations
- Working knowledge of the Payer landscape-payment integrity, risk & quality, network management, pricing, and/or claims platforms
- Familiarity with go-to-market functions (sales enablement, solutioning, pricing, product commercialization)
- Proven track record of driving standardization, content governance, or operating-model transformation
- Proven comfort operating in a fast-paced, ambiguous, high-growth environment
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $XXX to $XXX annually based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
