Description

The Chief of Operations (COO) provides day-to-day operational leadership for the New Hampshire Tracking Station, supporting continuous Satellite Control Network (SCN) mission operations. The COO oversees operational personnel, shift execution, mission readiness, training and certification, staffing coordination, and compliance with established technical, safety, security, and customer requirements.

The position serves as a key interface between site leadership, program management, and government mission partners, ensuring reliable 24/7 operations and timely resolution of operational issues. The COO monitors mission performance, coordinates corrective actions, manages operational priorities, and supports workforce planning to maintain safe, effective, and mission-ready station operations.

Responsibilities

• Manages and coordinates operational strategies.

• Reviews, analyzes, and prepares reports, records, and data required for plan activities.

• Develops and implements policies, practices, procedures, and operating goals.

• Approves and allocates resources based on business priorities.

• Comprehensive knowledge of the field's concepts and principles.

• Performs complex tasks typically following established processes.

• Leads and directs the work of other employees and has full authority for personnel decisions.

• Administers departmental policies and procedures, evaluates results and performance, and assists with the development of new or modified budgets, strategic plans, or policies. Typically requires BA and 5-7 years.

Qualifications

• Bachelor’s degree in Business, Management, Engineering, Information Technology, or a related field; equivalent relevant experience may be considered.
• Minimum 8 years of progressively responsible operations, technical, or program management experience, including at least 3 years in a leadership or supervisory role.
• Experience supporting 24/7 mission-critical operations, preferably within the Satellite Control Network (SCN), DoD space operations, satellite operations, or a comparable technical environment.
• Demonstrated experience managing geographically dispersed teams, site leadership, staffing, operational performance, and customer requirements.
• Strong knowledge of workforce planning, personnel management, performance monitoring, risk identification, and corrective-action processes.
• Excellent written and verbal communication skills with the ability to interface effectively with government customers, program leadership, and site personnel.
• Must possess an active security clearance and access requirements necessary to support the assigned mission.

Job ID2026-25028 Work TypeOn-Site