This position is incentive eligible.
Job Summary and QualificationsThe Chief Nursing Officer (CNO) promotes high quality, patient-centered care by providing leadership, direction, and administration of direct patient care activities, nursing practice, and nursing education and development across the organization. The CNO is responsible for driving, supporting, and modeling a culture focused on employee engagement, quality, patient safety, fiscal responsibility, and the overall patient experience.
Major Responsibilities:
Quality
- Approves nursing policies and nursing standards of patient care, treatment, and services.
- Ensures patient- and family-centered care is comprehensive, coordinated, and monitored for effectiveness. Implements the quality improvement model that leads to systematic improvements that outperform benchmark statistics used in patient- and nursing-sensitive indicators.
- Performs regular rounds on patients, families, employees, and physicians to enhance communication, ensure alignment, oversee operations, and foster an exceptional experience.
- Strategizes and drives process improvements focused on innovative care delivery and/or operational models designed to improve clinical services, outcomes, patient throughput, and patient safety.
- Collaborates with other disciplines for the implementation of programs, policies, and procedures that address how patient care needs of the patient population served are assessed, met, and evaluated.
- Promotes the use and implementation of technology in the workplace in order to streamline operations, facilitate communications, and optimize work processes.
- Assures the flow of information and decision-making is bi-directional and horizontal between and among professional nurses at the bedside, the leadership team, and the CNO.
- Enhances quality outcomes by partnering with leadership (CMO, Chief Of Staff, and/or President of Medical Staff) for shared clinical decision making.
Service
- Assumes accountability for promoting consistent, positive patient interactions that advance the agenda of unparalleled patient service.
- Maintains a patient-first philosophy and engages in service recovery when necessary.
- Supports the development and implementation of strategies to elevate the patient experience.
- Establishes and nurtures a professional practice model that illustrates alignment and integration of nursing practice with the vision/mission/values of the organization and with the philosophy of nursing practice. Ensures the care delivery system is integrated within the professional practice model.
- Establishes and enhances a culture of evidence-based decision making in clinical and management initiatives.
People
- Establishes structures, processes, and expectations that support lifelong professional learning, role development, and career enhancement.
- Collaborates with directors in hiring, orientation, evaluation, discipline, and education of all clinical staff.
- Communicates expectations, develops leaders, and evolves the organization to meet current and anticipated needs and strategic priorities.
- Establishes mechanisms to assure nurses throughout the organization are involved in shared governance and decision-making structures and processes that establish standards of practice and address issues of concern. Promotes interdisciplinary collaboration.
- Assumes an active role with the hospital's governing body, senior leadership, medical staff, management, and other clinical leaders in the hospital's decision-making structure and process. Supports collegial relationships with internal/external stakeholders to ensure optimal operating effectiveness and strategic positioning.
- Participates in professional organizations and community healthcare related organizations.
- Nurtures relationships among all types of community organizations to improve patient outcomes and promote the health of communities served.
Growth
- Develops and plans new services that generate additional sources of profitable revenue.
Finance
- Allocates financial, informational, and human capital for improvement activities, ensuring efficient delivery of cost-effective and efficient services to patients, physicians, and hospital departments.
Other
- Performs other duties as assigned.
- Practices and adheres to the "Code of Conduct" and "Mission and Value Statement."
Education & Experience:
- Bachelor's Degree in Nursing* Required
- Master's Degree in Nursing or related healthcare field Required
- 5+ years of experience in clinical nurse management Required
Licensure, Certifications, Training:
Credential*:
- Currently licensed as a registered professional nurse in the state(s) of practice and/or has an active compact license, in accordance with law and regulation.
Knowledge, Skills, Abilities, Behaviors:
- Honors our Mission and Values: Ability to build trust and act with authenticity to cultivate a culture of dignity and respect.
- Communicates with Impact: Ability to deliver verbal and written information in a clear, concise, transparent, and compelling manner to effectively engage others and achieve desired results.
- Attains and Leverages Strategic Relationships: Ability to develop and strengthen collaborative relationships with both internal and external stakeholders to advance the care of our patients and the growth of HCA.
- Exhibits Service and Quality Excellence: Ability to demonstrate an uncompromising commitment to delivering exceptional care, to create an unmatched value proposition for our patients.
- Leads and Develops Others: Ability to lead others to accomplish organizational goals and objectives, to provide meaningful coaching and mentoring to increase the capabilities of individuals and teams, and to drive employee engagement.
- Exhibits Efficiency: Ability to effectively handle multiple conflicting assignments, demands, and priorities with concentrated analytical skills and great attention to detail.
- Thinks Proactively: Ability to recognize the broad or long-term implications of business decisions and plans.
- Embraces Innovation: Ability to generate and develop novel or unusual ideas and proposals which challenge status quo assumptions or pro forma operations to remove barriers and to enable success of prioritized solutions.
HCA Houston Healthcare Southeast is a 391-bed acute care facility that has been serving the needs of southeast Harris County for over 45 years. With over 250 physicians on staff specializing in all areas of medicine, and over 1000 employees working to provide the highest level of care the hospital has retained its community hospital atmosphere while attaining state of the art technology.
#LI-exec
