General Motors

Chevrolet Zone Manager Parts and Service - Sacramento/Seattle

General Motors • $149K — $199K *
US-AnywhereRemote in California, US
Manufacturing & Automotive
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor’s Degree or equivalent professional experience.
  • 7+ years of experience in Sales, Service, or Operations with proven revenue growth achievements.
  • 3+ years of experience in leadership, coaching, and team development preferred.
  • Strong automotive industry knowledge, including service operations and warranty processes.
  • Proficiency in Microsoft Excel for data analysis and reporting.
  • Ability to travel up to 50%.
  • Strong customer experience management skills.

Responsibilities

  • Lead, coach, and develop a high-performing team of Sales and Service Professionals.
  • Establish team norms to foster productivity and inclusivity.
  • Build a customer-centric culture focusing on empowerment and results.
  • Own Zone revenue, customer retention, and overall customer experience.
  • Stay updated on GM and automotive industry developments; adapt processes as needed.
  • Analyze dealer marketing to provide recommendations for profitability improvement.
  • Implement business plans and innovative countermeasures for challenges.
  • Monitor and achieve key performance indicators (KPIs).

Benefits

  • Comprehensive health and wellbeing benefit programs including medical, dental, and vision.
  • Health Savings Account and Flexible Spending Accounts available.
  • Retirement savings plan with company contributions.
  • Paid vacation and holidays for work-life balance.
  • Tuition assistance programs for ongoing education.
  • Employee assistance program for personal support.
  • GM vehicle discounts for employees.
Full Job Description

Job Description

Field Work Arrangement: This is a field-based position that requires up to 50% travel to dealerships within the assigned territory on a recurring basis. The selected candidate must currently reside within the territory or be willing to relocate to Sacramento, CA or a surrounding area approved by leadership within 60 days of the start date.

The Role: 

Lead and develop a high-performing team supporting GM’s dealer network in driving parts revenue, customer-pay repair orders, customer retention, tools and equipment utilization, technician training, and warranty administration. You will also play a critical role in identifying product quality concerns and enhancing customer satisfaction for our premium brand. 

  

What You'll Do 

  • Lead, coach, and develop a team of Sales and Service Professionals to execute strategic initiatives, achieve performance goals, and exemplify GM’s core values and Cadillac’s premium brand standards. 
  • Model GM’s core beliefs and establish team norms that foster productivity, inclusivity, and respect for individuality and diversity. 
  • Build a customer-centric culture focused on empowerment, accountability, and results while driving continuous improvement and change management. 
  • Take full ownership of Zone revenue, customer retention, and overall customer experience. 
  • Stay current on developments within GM and the broader automotive industry; proactively assess and adapt processes, systems, and tools as needed. 
  • Analyze dealer marketing and merchandising strategies; provide actionable recommendations to increase service lane traffic and profitability. 
  • Oversee execution of business plans and implement countermeasures to address challenges and promote innovation. 
  • Monitor and achieve key performance indicators (KPIs), including: Sales Reporting Tool (SRT), objectives Net Promoter Score (NPS), Customer Retention, Service Training Standards (STS) compliance, EV Training & Compliance, Workplace of Choice, Engagement, Direct Leaders Index, Participation 
  • Demonstrate deep understanding of Service & Parts Operations, including: Automotive Parts and Service Systems Dealer Operating Reports & Fixed Ops Analysis Tools Profit department structures and interdependencies Consultative selling techniques 

 

Your Skills & Abilities (Required Qualifications)  

  • Bachelor’s Degree or equivalent professional experience. 
  • 7+ years of experience in Sales, Service, or Operations with a proven track record of driving revenue growth. 
  • 3+ years of experience leading, coaching, and developing a team preferred.   
  • Strong automotive industry knowledge and business acumen, including service operations, warranty processes, and customer experience management.   
  • Ability to travel up to 50%.  
  • Proficiency in Microsoft Excel, including data analysis, reporting, and visualization tools. 

 

What Can Give You a Competitive Edge (Preferred Qualifications)  

  • Excellent oral and written communication skills, with the ability to inform and persuade effectively. 
  • Leverage data analytics tools to extract actionable insights that drive revenue growth, optimize operational performance, and elevate the customer experience. 
  • Effectively Inspires & Motivates Others to Achieve High Performance  
  • Successfully builds and maintains strong internal/external relationships  
  • Successfully Drives for Results & Drives Change Management  
  • Effectively demonstrates Informative and Persuasive communication skills  
  • Effectively works autonomously with strong Time Management & Prioritization Skills  
  • Effective With Timely Problem Solving   
  • Consistently Demonstrates Innovation and Creativity   
  • Consistently Demonstrates Initiative & Adaptability   
  • Strong Customer Orientation 

Compensation: The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position, as well as geography of the selected candidate.
       • The salary range for this role is $149,500-199,800. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.
       • Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.
Benefits:
       • Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.

This role is categorized as remote; however, the selected candidate must live in an approved city within the assigned territory or be willing to relocate. The candidate will be required to relocate, or already reside in the approved city no later than the timeline provided at offer. The selected candidate will be required to travel at least 50% or more on a frequent basis. Relocation benefits are available for candidates who qualify under company policy. This position requires the ability to legally operate a motor vehicle on a regular basis and successfully complete a Motor Vehicle Report review.

About General Motors

General Motors Company engages in the manufacture and sale of cars and trucks in the United States, China, Brazil, Germany, the United Kingdom, Canada, and Italy. It offers sedans, crossovers, sport utility vehicles, pick-up trucks, coupes, sports/convertibles and hybrid vehicles, hatchbacks/wagons, and vans, as well as mini cars in India. The company also provides parts and accessories, such as iPod and MP3 compatibility, mobility accessories, performance parts, AC parts and services, and merchandise. In addition, it offers vehicle safety, security, and information services. The company provides used vehicles. It offers its products through dealers and distributors. General Motors Company was formerly known as NGMCO, Inc. and changed its name to General Motors Company in July 2009. The company was incorporated in 2009 and is based in Detroit, Michigan. It operates manufacturing facilities in India, the United States, and Canada. General Motors Company operates as a subsidiary of the United States Department of The Treasury. General Motors led global vehicle sales for 77 consecutive years from 1931 through 2007, longer than any other automaker, and is currently among the world's largest automakers by vehicle unit sales. General Motors acts in most countries outside the USA via wholly-owned subsidiaries but operates in China through 10 joint ventures. GM's OnStar subsidiary provides vehicle safety, security, and information services. In 2009, General Motors shed several brands, closing Saturn, Pontiac, and Hummer, and emerged from a government-backed Chapter 11 reorganization. In 2010, GM made an initial public offering IPOs to date and returned to profitability later that year.

General Motors Careers

Join the dynamic team at General Motors, a global leader in automotive innovation and technology. At General Motors, we offer unparalleled job opportunities that propel your career forward while contributing to a legacy of engineering excellence.

Work You’ll Do

Embark on a career with General Motors to drive the future of mobility. Our team is dedicated to redefining the automotive landscape through innovation and leadership in electric vehicles and sustainable solutions. By joining us, you will be part of a culture that values diversity, teamwork, and continuous professional growth.

Transform Your Career

General Motors is not just a company; it's a community where you can grow your skills alongside the best in the industry. Our leadership is committed to providing every employee—from interns to senior professionals—with opportunities for career advancement, leadership development, and diversity training.

Innovate and Lead

At General Motors, innovation is at the core of everything we do. From research and development to manufacturing, our teams work collaboratively to lead the industry with cutting-edge technologies and sustainable practices. We encourage our employees to think big and push the boundaries of what’s possible.

Join Our Global Team

As part of our global workforce, you will collaborate with talented individuals who are passionate about shaping the future of transportation. General Motors offers a variety of career paths in engineering, design, IT, marketing, and more. With over 155,000 employees worldwide, our network provides expansive opportunities for networking and professional development.

Internship Programs and Employment Benefits

Start your career journey with a General Motors internship, where you can apply your academic knowledge to real-world projects. Our internships provide a robust foundation in the automotive industry, with mentorship from experienced leaders. Full-time employees enjoy a wealth of benefits, including comprehensive health care, retirement plans, and performance bonuses, ensuring that your hard work is rewarded.

Explore Job Opportunities

Whether you’re a seasoned professional or a recent graduate, General Motors offers positions that leverage your unique skills. Our hiring process is designed to identify and nurture talent, focusing on aligning your capabilities with the right opportunities for growth within the company.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At General Motors, we look for innovative, driven, and solution-oriented team players. Explore the possibilities that await you in a career at General Motors.

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Customize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities available at General Motors. Embark on a journey of growth, innovation, and leadership at General Motors. Shape your future in an environment that fosters diversity, learning, and the pursuit of excellence. Join us and redefine the roads of tomorrow.
Learn more about General Motors
Size
157,000 employees
Market Cap
$46.9 billion
Industry
Manufacturing & Automotive
Net Income
$6.4 billion
Founded
1908
5 Year Trend
-3.2%
Revenue
$122.4 billion
NASDAQ
GM
* Ladders Estimates

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